Thomas & George Reviews 

103
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality and premium feel of the products, often noting they look far more expensive than their actual price, providing excellent value for money. Many people also highlight the quick and efficient delivery service, with items arriving promptly and updates provided throughout the process. However, some customers also noted issues with delivery, including parcels not being received, significant delays, or receiving the wrong item. A few other people also felt that product quality was inconsistent, with items arriving damaged, breaking shortly after purchase, or not matching the website's description.

What people talk about most

Product

Consumers find product quality to be exceptional, with many praising the stylish appearance and premium feel... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the exceptional craftsmanship and premium... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Value for money

Customers consistently express high satisfaction with the value for money, often noting that products feel... See more

Price

Clients share positive opinions on price, with many reviewers expressing amazement at the quality received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive ordered two watches (not received on time stated) must apologise for the first review one star given, i need to change this, Jamie thankyou for your help and texting me with updates along the way,... See more

Rated 5 out of 5 stars

I have purchased 2 watches from this company, & I can honestly say they are fantastic. Very quick delivery, & very nice looking time pieces......& a bonus that they are very affordable whilst lookin... See more

Rated 5 out of 5 stars

I've bought two time pieces from Thomas and George now and both are premium quality pieces. I actually got the second one on sale. Delivery came through by DPD and I was updated all the way through. I... See more

Rated 5 out of 5 stars

Ordered my watch and was kept up to date with delivery expectations by email. I was also given a 20%discount for signing up to website. Watch when it arrived was packaged well although I didn’t ask... See more


Company details

  1. Shopping & Fashion

Written by the company

We provide bold watches and accessories at affordable prices.


Contact info

4.2

Great

TrustScore 4 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(103)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful and lovely

I have received the items,and I really love ❤️ it,is soo beautiful and nice,I enjoy wearing my watch all the time
Thumbs 👍 up

20 June 2025
Unprompted review
Rated 5 out of 5 stars

OMG what a watch company these guys are !

What a fantastic watch company these guys are. I bought one as it looked great and for £30 would I be disappointed ?
The answer was absolutely not. What a great watch . It’s looks fantastic and robust but added to that the accuracy is second to none. I will totally recommend and all I have to say is treat yourself to one !

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Watch for wedding

Ordered my watch and was kept up to date with delivery expectations by email. I was also given a 20%discount for signing up to website.
Watch when it arrived was packaged well although I didn’t ask for a box. I got to wear the watch for a wedding and had nothing but positive comments from some of the guests.
More than happy with my purchase.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Quality made products

Quality made products, great price point and excellent service from Thomas and George. The watch I ordered always gets compliments. Will by again.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing amazing watches

Amazing amazing watches , value for money is stupidly good. Wear my 2 purchases in rotation every other day looks like a £1000+ watch easy have so many nice compliments on it. Great watches and great staff in Jamie and the team!

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Great watches, great prices.

Unbelievable watches at an even better price. They look like they should have come straight out of a top jewellers.

They're really well made and the customer service is 2nd to none.

13 August 2025
Unprompted review
Rated 2 out of 5 stars

Watch review.

I received my watch Friday 8th August and it arrived scratched so I let them know. They replied pretty quickly so I was impressed, they asked for photos which I sent back. I’ve not heard anything since? DISAPPOINTED!

8 August 2025
Unprompted review
Rated 1 out of 5 stars

You're not gonna get your product.

You're not gonna get your product.
I ordered my watch on 14th of July and still haven't received it. I sent multiple emails and phone calls but no response except one in which the guy claimed he just came back to the uk. How is there not team. Try calling the reception and they'll always say there's no one from the team available what a joke

14 July 2025
Unprompted review
Rated 1 out of 5 stars

I am really disappointed with the level of communication

I am really disappointed with the level of customer services and not knowing when my order will be delivered. I have sent a few emails with very little response apart they will check with the warehouse.
On their website it claims that delivery is 2-4 days which is clearly not true. Based on the level of services I would not recommend to my family and friends.

31 July 2025
Unprompted review
Rated 3 out of 5 stars

Long time to deliver

Totally dissatisfied and very disappointed it’s been more than a month chasing response of my emails, web chat bot , instagram page, about my order delivery and they ignore all my communication, incredible such a bad customer service in 2025, now I’m fighting for the refund with my bank this is incredible…finally I got the watches in my address after almost 2 months the customer service through IG says my case had particular issues so thanks to the team who finally made it possible

17 July 2025
Unprompted review
Rated 5 out of 5 stars

I've purchased 5 watches from Thomas &…

I've purchased 5 watches from Thomas & George so far this year. I've had nothing but amazing service from the owner and their Team. We have been well looked after. My latest watch will be worn at my wedding which I am looking forward to. It's a time piece which finishes off my suit.

I would highly recommend any buyers to purchase from here!

12 July 2025
Unprompted review
Rated 4 out of 5 stars

Product was as described

Product was as described, and delivery was prompt, as planned. Customer service was excellent as my issue was resolved professionally. I want to buy more 😁

23 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look