The way you walked me through the process...was uncomplicated...halfway through the logging process...I started to trust the instruction more. It all took place exactly as mentioned...you are user f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm interested in joining the team here and while Ian said no positions are available, they would keep me in mind. Love this site and I believe I could be a great asset to it!
Company replied
I have been on several international dating site, some one wanted to scam me on one of the app getting back to his profile on the app to report his profile was gone.l have two problems with this app... See more
Company replied
She did give me a discount, when I said all new hits were free, and the one connection I made has cost me $$$$, and came out of my retirement account.
Company replied
Company details
Written by the company
ThisRomance is all about bringing light, joy, and a touch of romance into your daily life. Our platform allows you to enjoy easy, feel-good conversations with others who appreciate warmth and positivity, all at your own pace. Whether you’re looking for a light chat or a little spark of joy, ThisRomance offers a space where you can connect and share uplifting moments without the pressure of rushing into anything serious. We believe that romance doesn't need to be complicated. It’s about enjoying small, meaningful exchanges that bring happiness to your day. With ThisRomance, you can look forward to relaxed, positive interactions that feel natural, not forced. Our community is built around the idea that each day deserves a little excitement, a bit of laughter, and a dash of connection. Whether you're looking to add warmth to your morning or brighten your evening, ThisRomance is the perfect platform for those seeking light, enjoyable interactions. Join ThisRomance today and experience the fun of connecting with others, one uplifting message at a time. It’s the easiest way to bring a little romance to your routine, without any pressure.
Contact info
United States
- support@thisromance.help
- thisromance.com
3.5
Average
64 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole process was great
The whole process was great, it just got to expensive
31 March 2026
Unprompted review
Reply from ThisRomance
Hi Karen,
Great start, hope it continues to bring you good moments.
Regards,
ThisRomance Team
I requested my account be deleted and…
I requested my account be deleted and she did just that problem solved. If only the site was as good as the customer services.
3 April 2026
Unprompted review
Reply from ThisRomance
Hi Claire,
Happy to know things are working out well for you so far.
Regards,
ThisRomance Team
Site is way to expensive for me.
2 April 2026
Unprompted review
Reply from ThisRomance
Hi Betty,
Registration and basic features are free, while credits are used for additional communication options and extended interaction.
If you’d like a clearer breakdown based on your usage, feel free to contact support@sthisromance.help, and they’ll walk you through it.
Regards,
ThisRomance Team
I was not reacting to the website…
I was not reacting to the website experience as a whole currently. I have confirmed neurodiversity. The set up of the site is not accessibility needs friendly so I will not be trying it again or recommending it to my personal and professional network
27 March 2026
Unprompted review
Reply from ThisRomance
Hi there,
We appreciate you sharing your experience regarding accessibility. This is important, and input like yours helps highlight areas where improvements may be needed.
If you’re open to it, you can contact our support team at support@thisromance.help, and share more details about what specifically didn’t work for you.
Regards,
ThisRomance Team
I was looking for a certain type and in…
I was looking for a certain type and in my area but received something totally different.
2 April 2026
Unprompted review
Reply from ThisRomance
Hi Carmen,
Hope you keep finding people you connect with!
Regards,
ThisRomance Team
Professional and serious girl
Professional and serious girl. She understand my problem and solves It faster. Great girk
14 March 2026
Unprompted review
Reply from ThisRomance
Dear Massimiliano,
We appreciate you sharing your experience and are glad your issue was handled quickly and smoothly.
Regards,
ThisRomance Team
Disliked location was by State…
Disliked that it wasn't more location specific. California is a big place. My preference is to find someone local. No way of telling where someone is from!
20 March 2026
Unprompted review
Reply from ThisRomance
Dear Maria,
Using the search filters available on the platform can be a helpful way to refine results by location, which may help surface profiles closer to you. If you need any guidance on adjusting your preferences or navigating those features, our support team is happy to assist at support@thisromance.help.
Regards,
ThisRomance Team
Ive gotten to speak to 3 people or i thought, and wasn't long to realise this was automated replies & not real people at all. Nobody says some of things or statements made in texts. £25 credit ripof
People are not real. Questions & responses are AI. Matches dont even ansa questions properly. So fake conversations. £25 credit was less than 48 hrs time to chat. Absolutely rip off financially with no potential at all meeting someone
16 March 2026
Unprompted review
Reply from ThisRomance
Dear Yasmeen,
All reports of suspicious activity are carefully reviewed by our team. Our platform maintains a zero-tolerance policy for fraud and deceptive behavior, and we continuously work on improving our security measures. If any specific profile or conversation raised concerns, please report it directly through the platform or contact us at support@thisromance.help.
Regards,
ThisRomance Team
Winnie showed me options to get things…
Winnie showed me options to get things back on track
9 March 2026
Unprompted review
Reply from ThisRomance
Dear Denise,
We’re glad to hear your experience was helpful and that you were able to explore options to move forward.
Regards,
ThisRomance Team
The experience is really getting to…
The experience is really getting to know who you're talking to deeply and intimately. The system absolutely works. It gives each other time to really think about what kind of questions to ask each other. After all this is your potential life partner you're looking for.
Thanks ThisRomance
Its been a slice of life.
4 March 2026
Unprompted review
Agree this site is a money trap
Agree this site is a money trap. I noticed the people who want to chat may not even be real. More like AI generated, 1st they don't want to chat, they want letters leading to paying more for credits. Beware, money hungry site. Feels too suspicious for me.
2 March 2026
Unprompted review
Reply from ThisRomance
Dear Joy,
We take such feedback seriously. Our team reviews all reported profiles to ensure user safety. If you experienced anything that felt suspicious or encountered specific accounts that seemed questionable, we'd want to look into that.
If you'd like to share more details about your experience, feel free to reach out to support@thisromance.help. We're here to help.
Regards,
ThisRomance Team
When I could not cancel my membership…
When I could not cancel my membership on the website, the Customer Service Rep. did a good job getting it cancelled.
Thank you!
24 February 2026
Unprompted review
My question answered & solved
My questions were answered and problem solved in a fast and courteous manner. Thank you.
19 February 2026
Unprompted review
Big Scam!! communication and dating site This Romance
It is a scam!!! Beware. Emotional manipulation at its finest !! There were duplicate profiles on its sister site “Goldenagesouls”and the goal of the people/profiles contacting you is to draw you into conversations and they give free credits to get started. Then as you get hooked into the fake profiles through more in depth chats, you have to purchase and use credits to continue chatting and view messages, mails, photos etc. they use flattery and deep legit looking questions to convince you that they are sincere and legit. I think it’s well run and the goal of the profiles contacting you is to send photos and mails you can’t see unless you use credits and it eats up credits quickly. Once you’re on to them and start scrutinizing their stories they ghost you and the profile goes offline. It’s dressed up as a communication and networking site with an angle of forming deeper connections and friendships or relationships. Even with legit looking posting feeds.
9 February 2026
Unprompted review
Reply from ThisRomance
Dear Kim,
We maintain a strict zero-tolerance policy for fraud or deceptive behavior, and many profiles are verified in accordance with our Terms of Services to support transparency and user safety. All users are required to follow our Community Guidelines, and reports of suspicious activity are reviewed carefully.
Welcome credits are provided to help users explore certain features. Continued use of interactive options is credit-based, and users decide independently how they engage.
If you encountered specific profiles or behavior that raised concerns, please contact our support team at support@thisromance.help with the relevant details so we can review the situation properly. Your input is valuable in helping us enforce our Community Guidelines and maintain a secure environment for all members.
Regards,
ThisRomance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.