I experienced demeaning treatment here …
The venue looks very nice and they use Oribe and KM but the owner behaved poorly toward me.
I wanted to buy an Oribe soft lacquer heat activated spray (showed them a picture) they apparently don’t sell among the assortment they do have from that brand , well she took the time to makeup up a non sense story about the product not being “legal” to be sold in Denmark
I live here since 2017 … been using it and buying it from all Danish suppliers . I was passing and saw Oribe and entered to supply , that’s it . She didn’t give me a chance to have a look … she took the time to invent that story and lose time, I even asked her to recommend me something else from Kevin Murphy (ignoring the non sense stuff she threw from her mouth before ) I just needed a product for my Hairstylist kit and , well she also insisted they didn’t have it and I saw the heat activated spray from KM in the shelve, she was having an attitude and was uncomfortable because I’m not Scandinavian I am a black woman and she just wanted me to leave.
She rejected to sell me anything either allowed me to have a look at their assortment by myself as if I was a thieve I was being invited to leave claiming there’s nothing of what I needed in the store even though they did have it on the shelves .
I’m used to this type of prejudiced people - I don’t snap.
Well you lost a customer …
and I am one that buys only good quality and good brands for my clients which are mainly non prejudiced Scandinavians.
You need more civility and manners to run a business
I’ll keep on buying Oribe online on Danish websites - no worries
Regards
(they even responded to my review just to prove they are “right” naming a different item first that has nothing to do with the one I wanted , shared the phone of Oribe representative and edited afterwards including an statement they claim is from Oribe - google the name of the product I wrote and you can buy it on several Danish suppliers without a problem )
Reply from This is so Estella
Dear Isabel, thank you for taking the time to write this review.
Here is what I wrote earlier :
Hi Isabel, I am sorry you feel this way.
Here is a statment from Oribe Denmark and you can call Gitte from Oribe Haircare Danmark (+45) 61809280, who is the Danish representative for Oribe in Denmark. She can explain the reason why Danish Hairdressers are not allowed to sell this ORIBE - products anymore. Yes, you can buy it online, in non danish websides. In all danish websites it´s not in stock.
All the best
"Dear Isabel,
We wanted to follow up on you comment here on Trustpilot in order to clarify any misunderstandings regarding your experience with Estella.
As the Danish distributor for Oribe Hair Care, we can confirm, that what you were told regarding legal issues being the reason for not having the product in stock is correct and this is what she would communicate to any client asking for this product.
Unfortunately, the ingredient Hydrofluorocarbon 152A is forbidden in Denmark and therefore we are not able to sell aerosol sprays containing this ingredient. Soft Lacquer that you are asking for has not been distributed to any Danish salons, webshops or retail stores through us. We are therefore very interested in getting you feedback regarding which Danish suppliers you have been able to get it from?
Any product that are not purchased through professional Oribe salons are most likely parallel import and we cannot guarantee the safety or quality of such products.
As Estella wrote, you are very welcome to contact us directly for any questions or details regarding the GN products.
Hopefully this information finds you well.
GN Products
Oribe Hair Care Denmark"