As Safeguarding lead for our church and registered with 318 as such, receive emails from them regularly with training updates etc I was extremely unimpressed with the DBS department refusing to a... See more
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I had wanted the children's resources in time for Safeguarding Sunday but had made the order quite late. Thirtyone:eight were very helpful on the phone and sent me the downloadable resources straight... See more
The product didn't arrive the first time. However, after sending an e-mail, 31:8 sent me the poster again, which arrived within a couple of days. Probably, the original problem was a postal delivery... See more
Company replied
Having outlines, the talks, the suggestions all helped greatly - I then made it my own, including short interviews with a couple of people who had had good reason to 'use' the church as a safe space.... See more
Company replied
Company details
Written by the company
Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.
Contact info
Greenbox Storage,, BR8 7LT, Swanley, United Kingdom
- 0303 003 1111
- thirtyoneeight.org
4.5
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good support and great access
14 May 2025
Reply from Thirtyone:eight
Thank you. We'd love to know how we could make your experience even better for a five star review.
Reply from Thirtyone:eight
Thank you for your review. We're glad you're happy with our service.
Reply from Thirtyone:eight
Thank you for your five star review and positive comment on our website and products.
Excellent lanyards for safeguarding
Excellent lanyards for safeguarding, speedy delivery , good value for money.
15 May 2025
Reply from Thirtyone:eight
Thank you for your five star review. We're glad you are pleased with your order.
Prompt response and emails to check on…
Prompt response and emails to check on delivery address
12 May 2025
Reply from Thirtyone:eight
Thank you for your five star review. We're glad you experienced a prompt response.
The product didn't arrive.
The product didn't arrive the first time. However, after sending an e-mail, 31:8 sent me the poster again, which arrived within a couple of days. Probably, the original problem was a postal delivery issue rather than with them.
15 April 2025
Reply from Thirtyone:eight
We are sorry your order did not arrive. As per our email, we have dispatched your order again and it should be with you in the next few days. If you are still having issues, please don't hesitate to get in touch.
Matter rectified to full satisfaction
The item was never received . However a full refund has been given as well as a replacement item. I have therefore amended my review to FIVE Stars in relation to Thityone:eight. Thank you
3 April 2025
Reply from Thirtyone:eight
We're really sorry you didn't receive your order. We are issuing you a full refund, as well as sending the order again in case you may find it useful in the future.
Safeguarding awareness posters…
Good clear eye-catching posters which arrived promptly. Going to use these at a local bowls club.
31 March 2025
Reply from Thirtyone:eight
Thank you for your review, we're glad you're happy with your order.
Reply from Thirtyone:eight
Thank you for your review, we're glad your order arrived quickly.
Efficient service
The package with the resources were delivered accordingly and on time
It was also as shown on the pictures online.
4 April 2025
Reply from Thirtyone:eight
Thank you for your review. We're glad you are happy with your order.
Interesting choices of literature to…
Interesting choices of literature to support assertion that safeguarding is biblically based. You could choose almost any interaction that Jesus made with people. Good booklet.
24 March 2025
Reply from Thirtyone:eight
Thank you for review. We're glad you found the booklet helpful.
The materials supplied were what we…
The materials supplied were what we wanted and of good quality. Delivered in good time.
11 March 2025
Reply from Thirtyone:eight
Thank you for your review. We're glad you had a good experience.
Reply from Thirtyone:eight
Thanks for your review. We're glad you had a positive experience.
I have yet to receive my order
6 March 2025
Reply from Thirtyone:eight
We are sorry that your order has not yet arrived. We have checked the tracking and your package appears to have been lost by Royal Mail, so we have dispatched your order again. If you have any further queries please contact us on 0303 003 1111.
Item received on time.
25 February 2025
Reply from Thirtyone:eight
Thank you for your review, we're glad your order arrived on time.
Knowledgeable, great service
As an organisation, the team at 31:8 is both knowledgeable and has provided a great service over the years back by well trained staff.
19 February 2025
Reply from Thirtyone:eight
Thank you for your kind review.
Reply from Thirtyone:eight
Thank you for your review. We're glad your order arrived quickly.
Reliable, helpful, quality.
good website. Found information required. Easy ordering, prompt delivery. Good price
thank you
12 February 2025
Reply from Thirtyone:eight
Thank you for your kind review, we're glad you had a good experience with us.
Reply from Thirtyone:eight
Thank you for your feedback, we're glad your order was delivered quickly.
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