Faulty products, no customer service or warranty
We bought a sample tracker from this company and it turned out to be faulty. After contacting their customer service, they spent over 4 weeks trying to fix the product remotely. They were very reluctant to provide any customer service and we had to constantly keep reminding them that the issue is still not solved and that we still need their help.
After over 4 weeks they gave up and said the product cannot be fixed. We asked for a replacement or a refund since the product was still under warranty and only worked for a short period of time. Either of these would have been a satisfactory solution and we generously gave them the option to choose either of them. They refused both options and eventually stopped responding to our messages completely after saying they will no longer provide customer support. So there is no proper customer service or warranty even if they claim there to be. Luckily we only bought one product and lost just a few hundred Euros. I would be very cautious when dealing with this company.