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Company details
Written by the company
ThinkPet was founded in 2015, based on our " Pets First" design philosophy where we insist on thinking, observing, and feeling from the perspective of pets to derive inspiration for products. In every step of product development, we are committed to achieving the same goal: to keep your pets strong, safe and happy. Our operations span the full value chain, from " Pet First" design, through manufacturing excellence, to customer service, ensuring that our customers receive the best products and experience every time. Today we operate primarily in North America, Europe, and Asia. We are strengthening relationships with our customers and rescue organizations. we have donated over $100,000 in product value across North America, Europe, and Asia every year since 2015 as a way of extending our mission to help animals.
Contact info
55 East Street, 10021, New York, United States
- +8618620104234
- support@thinkpet.com
- thinkpet.com
4.1
Great
6 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great products, returning is a hassle
Great products, this is my second time purchasing for my pups and I recommend them to friends as well. With that being said, I am in the middle of returning one of the items I bought since I think my dog might be more comfortable in a bigger size and the return process has been a complete hassle. It’s been days between responses. The product was not used, just tried on and still has the tag and I’ve been waiting to hear back on how to send it back to them.
24 March 2025
Unprompted review
ThinkPet=great products and excellent service.
ThinkPet carries a well known, excellent brand I have used for years (SuperDesign). They offered a scarce size, which I purchased. The color requested was unavailable so ThinkPet contacted me with multiple options prior to shipping. Communication was accurate and timely. Quality excellent. In transit shipping information system a little weak, but, merchandise arrived quickly (7-10) days, using "free" option. I would buy from them again.
9 April 2024
Unprompted review
Very Good Customer Service
After I requested a refund because the harness did not fit, the sales representative assisted me in refunding the cost of the product and provided me with information to purchase the correct size.
1 April 2024
Unprompted review
First order with ThinkPet
First order and am very pleased with the product and speed of delivery!
19 February 2024
Unprompted review
Reply from ThinkPet
Much appreciate your feedback.
I bought their coat for my Labrador
I bought their coat for my Labrador, a perfectly suit and warm for winter. recommend it.
1 February 2023
Unprompted review
Reply from ThinkPet
Glad you like it! thank your sharing.
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