I believe LearnPress is a plugin that ranks among the best of its kind. Despite being free, it doesn't compromise on the amazing features it offers. I really enjoyed working with it, as its simplici... See more
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See what reviewers are saying
ThimPress offers very poor customer service. I purchased the premium package to set up a membership site. After working with the plugin for a few days, I figured that it didn't meet my needs. Un... See more
Absolutely awful no support !! Super slow response. Says the fault is not on their side and should contact slide revolution after slide revolution provided clear evidence it’s not on their side the su... See more
Dedicated support team. I read a lot of bad comments about ThimPress's CS when I had a problem and was scared that I would experience the same thing, but luckily they were very helpful. When I cont... See more
2.5
Poor
25 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Thimpress: The worse support ever!
Thimpress charges for its customers to have support.
That would be awesome if support worked efficiently.
My case was with their product Paid Membership Pro Add-On. This add-on just doesn't work properly. When someone on my website buys a Membership plan he finds his Profile without any course.
I requested that Thimpress fix this. They are disorganized, they don't seem to know what they are doing. Looks like the product isn't even theirs. It's insane! They, who are the developers, should know how to solve a product they created themselves, but they don't.
Result of more than a week of support: I was at square one.
Another very bad thing is the delay in responding. There are more than 30 hours to answer a question. And when they answer they are shallow, they don't ask anything to try to better understand the problem. It is an elusive lack of interest in solving the customers problem.
I think the only solution I have is to make a new website without Learnpress.
See what you can find in Footer on their website:
"We are a company that is passionate about developing products to help you build your business online. Our very first priority is to guarantee our customers’ experience and satisfaction."
Satisfaction??? You can only be kidding me.
I wasted a lot of time and money and even here with this. I wasted a lot of time and money and even here with this.
If I were to talk about Thimpress I would say, stay away, look for another company that cares more about its customers.
6 March 2023
Unprompted review
Poor support & theme - thimpress
i purchased the theme from themeforest. i paid for 6 months of support but didn't receive any support from them, it 2 week now.
3 September 2022
Unprompted review
Support is worst
Support is worst. Theme is very slow and has many limitations. I wasted my money by purchasing eduma theme.
Support team behavior is very rude. they dont provide proper resolution.
27 June 2022
Unprompted review
Reply from ThimPress
Thank you so much! <3
poor support
poor support. the worst wp theme provider I have ever seen. Eduma theme is not recommanded.
4 January 2022
Unprompted review
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