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XSTANCE Reviews 765

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TrustScore 4.5 out of 5

4.6

Foot Care
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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its quality and effectiveness, noting significant improvements in pain relief, particularly for conditions like plantar fasciitis. Many found the insoles comfortable and supportive, fitting well into various shoes. The customer service is also consistently highlighted as excellent, with people appreciating the quick and helpful responses. However, some customers experienced issues with their orders, including receiving incorrect sizes or having difficulty with the return process. A few people also mentioned that the insoles caused them more pain due to a high arch, finding them unsuitable for their specific needs.

What people talk about most

Product

Consumers find the product to be positive, with many praising its effectiveness in relieving pain, especially... See more

Quality

Clients share positive opinions on quality, with many reviewers calling the product a "miracle" for pain... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and responsive... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick and... See more

Order

Customers had ambiguous experiences with order. While some found the ordering process simple and quick, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basica... See more

Rated 5 out of 5 stars

These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the info... See more

Rated 5 out of 5 stars

Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt... See more

Rated 5 out of 5 stars

Customer service made it very easy to return my insoles and have them credited back to my account. My husband seems to be doing well with his. I subsequently found out I have a torn gluteus maximus mu... See more

Company details

  1. Foot Care

Written by the company

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

765 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Finally

I work 12 hr shifts and at the end of the day my feet were killing me. Tried other insoles but these worked at the end of the day on the first day I tried them. Highly recommend

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Insoles

Easy to order and easy to put in shoes, but it does take some slow getting body used to them. So I wear a couple hours a day and will gradually work up more time. So far they are comfortable and I hope it will help my knees and hips.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Very comp

I ordered some more because they have really helped my husband‘s feet so much that he thought hr would put them in all of shoes.

10 August 2025
Unprompted review
Rated 4 out of 5 stars

Excellent inserts

Excellent inserts. The slippers had no arch support that I could tell, using inserts with them not an option, otherwise would have given a 10. Got 50% refund and didn't have to return, transaction occurred with no problem.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Had an issue with my order/great product that works

Had an issue with my order. You ended up giving me a free insert. Thank you for that as that was above and beyond what was required. I will certainly be ordering more inserts in the future as I need them, you have a great product, and excellent customer service. Thank you.

PS These DO work! They've greatly alleviated much pain from plantar faciitis.

29 July 2025
Unprompted review

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