I bought a medium warm king size duvet £270 because I wanted natural materials a few months ago and I thought I'd use it before commenting. So from the moment received it looked, felt well made and... See more
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Review summary
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Love WoolRoom. I cannot recommend them enough, they have been absolutely brilliant throughout and we love our big duvet. We have the summer duvet and I can sleep without waking several times due to ov... See more
Company replied
The Organic Washable 3-in-1 Wool Duvet - All Season is the best duvet that we've ever bought. Keeps you just the right temperature. Had a issue with the duvet contacted woolroom via web chat the advi... See more
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We’ve had our king size, medium weight, Deluxe Washable Wool Duvet for a couple of months now and and found that it’s really great for temperature regulation for both myself and my partner, as one of... See more
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Company details
Written by the company
Woolroom is a brand that brings together sustainable luxury, the best of British provenance and natural materials. We are passionate about changing people's lives by providing the best natural and healthy sleep. Simply put; this is better sleep, done naturally.
Better Sleep, Naturally!
Written by the company
- We passionately believe in helping people enjoy the benefits of life changing sleep, naturally
- For anyone who wants to enjoy better sleep, Woolroom is dedicated to providing the right solution that is scientifically proven to promote better sleep, using the incredible natural qualities of wool to help people live healthier, happier lives.
Free Tracked Delivery and Free Returns*
Next working day delivery when ordered before 2pm!
All UK orders will be shipped with DPD Local on a next working day service, when ordered before 2pm. You will receive tracking information on the day of delivery and a one hour time slot for your convenience. We also offer a free returns service for customers within mainland UK.
Contact info
33-35 Pillings Road, LE15 6QF, Oakham, United Kingdom
- 01780 461217 / +1 855 255 4136
- info@thewoolroom.com
- thewoolroom.com
4.6
Excellent
21K reviews
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Reply from Woolroom
Hello
We appreciate your positive feedback! We're glad you love our bedding.
Best regards,
Woolroom
I ordered a pillow because im switching…
I ordered a pillow because im switching to all natural materials,I absolutely love the pillow,I did have to order some more wool because I like having my head a little more elevated,and it worked out great..I will continue to order from the woolroom 🙂
25 March 2026
Reply from Woolroom
Hello
We're so glad you love your new pillow and that it's helping you transition to natural materials! It's wonderful to hear that adding more wool helped achieve your desired elevation. We appreciate your continued support.
Best regards,
Woolroom
Not receive order
22 April 2026
Reply from Woolroom
Thank you for your email. We have checked our records and can see that the items were shipped the day after the order was made. Please check any email correspondence from us regarding a tracking number. You will have also received a note from the shipping carrier to pay the import duties relating to the order as well as this was being imported in Poland.
If you're still unable to locate this contact then please get in touch with our team to investigate further.
Many thanks,
Woolroom
I am so disappointed with this…
I am so disappointed with this ridiculous hard pillows that clump. There is no comfort. For sure the most money I have spent on a pillow and I can’t even use them. I went to go return but was out of the short return policy I thought I would have had 30 days but it was such a short time frame. I would not be leaving this review if I could have exchanged them.
25 March 2026
Reply from Woolroom
Thank you for your review. We are sorry to hear that the pillow didn't work out for you. Pillows and other bedding items are incredibly personal which is why we offer our 30 night trial periods, you had this and could have returned the pillow within the time frame if required. We can see that you requested this outside of the generous 30 night period which is why the return was rejected in accordance with the return policy.
Many thanks,
Woolroom
Loose duvet cover
The fabric is nice enough. The color choices are a bit boring. My biggest problem is the loose duvet cover. I purchased everything from woolroom assuming that it would all be cut to the right sizes for a tight fit. No such luck. I'm sick of trying to straighten my comforter every morning. It's either bunched up at the bottom or top of the duvet cover each time I wake up. Needs ties or snaps somewhere to hold everything in place. Shipping was also slow. I received my sheets weeks before the duvet cover for some reason.
20 March 2026
Reply from Woolroom
Thank you for your review. We are sorry to hear the duvet cover didn't work out for you and that the color choices weren't to your liking. Rest assured we are working on solutions for both and will be coming in a couple of months.
Regarding the shipping timeframes, the duvet cover was a pre-order item as it was out of stock so this was shipped as soon as it became available. Your other items were delivered 3 days after you placed the order initially so within our quoted shipping times of 2-4 days.
Thank you for your feedback and we hope to welcome you back in the future.
Many thanks,
Woolroom
Lovely products!
I have bought a single quilt, a double protector base cover, and a duvet cover, sheet and pillowcase- I am delighted with all of these purchases.
The wool duvet is a particular favourite- light, warm and very comfortable.
The bed linen, I have yet to try!!
Looks excellent!
All was packed beautifully, and came very quickly!
23 March 2026
Reply from Woolroom
Hello Fiona
Thank you for your review. We're so pleased to hear you are delighted with your purchases, especially the wool duvet! It's wonderful that you find it light, warm, and comfortable. We appreciate you sharing your positive experience with us.
Many Thanks
Woolroom
Wool comforter blanket
Trial period good for use of blanket and return was good. I got the one that suits me best. I am happy with the light wool comforter that is washable, deluxe(blanket).
24 March 2026
Reply from Woolroom
Hello
We're so pleased you found the perfect washable, light wool comforter! It's wonderful to hear you're happy with it. Thank you for your feedback.
Best regards,
Woolroom
25% Hidden Extra Costs
I ordered a product from Woolroom on line from their shop. The total cost including €18.44 for delivery was € 199 . A couple of days later Courrier company sends me an email looking for another €50 for customs charges which I was completely unaware of. I canceled the order and refused to pay DPD and asked Woolroom for a refund .They told me I would be charge 50 % restocking fee which they then reduced to 20% after I argued it . These costs should be included in the Total cost and as a company exporting to Ireland they should have custom clearance in place .
21 April 2026
Reply from Woolroom
Thank you for your review. As the UK is no longer a part of the EU all shipments going to destinations outside of the UK will require you to pay your local duties and taxes. We remove this from the price of the goods so you are charged by us ex-VAT and then your local rates will apply. This is standard procedure of ordering from abroad since 1st January 2021.
We are unable to include these fees at the time of checkout and like many other companies we leave it to the end consumer to pay these fees based on their location.
regarding our restocking fees these are simply to cover the shipment and cost of failed deliveries coming back to us. Whilst they may be high, they are simply passing on additional costs associated to us from your refusing the package.
Many thanks,
Woolroom
Incredible pillow
Incredible pillow, l shape pillow and double organic duvet. Has been warm on cooler nights but kept me cool when get hot in the night. Re the pillow will be ordering more wool as like it a bit firmer but otherwise that’s personal preference and it’s an option to customise. Request to wool room: Please make linen covers for your l-shape pillows.
14 April 2026
Reply from Woolroom
Hello
We're so glad you're enjoying the comfort and temperature regulation of our pillow and duvet! We appreciate your feedback regarding the firmness and your excellent suggestion for linen L-shape pillow covers. We will certainly consider this.
Best regards,
Woolroom
Excellent quality at a respectable price
20 April 2026
Reply from Woolroom
Hello
We truly appreciate your positive feedback on our product's excellent quality and respectable price.
Best regards
Woolroom
Easy to navigate website and wide…
Easy to navigate website and wide choice of products
23 March 2026
Reply from Woolroom
Hello
We're glad you found our website easy to use and liked our product selection. Thank you!
Best regards
Woolroom
Make the purchase
The wool pillow with washable cover is fantastic. The quality of which is superlative and without comparison. I have never slept so well than when using the pillow I ordered from Woolroom. I am seriously considering their matters toppers and blankets. Can not recommend enough. Make the purchase and watch how your life changes.
20 April 2026
Reply from Woolroom
Hello Greg
We are so pleased to hear that our wool pillow has made such a positive difference in your sleep! It's wonderful that you are considering our other products. Thank you for your kind recommendation. Thank you again for your valuable feedback.
Many Thanks
Woolroom
I bought a wool mattress and I love it
I bought a wool mattress and I love it. Its flatter than the usual type of duvet but thats ok, it still fits the duvet covers well. Keeps me warm...
23 March 2026
Reply from Woolroom
Hello Denise
We're so glad you're loving your wool mattress and its warmth! We appreciate you sharing your positive experience.
Many Thanks
Woolroom
Reply from Woolroom
Hello
We appreciate your kind words. We are so pleased you enjoyed your order.
Best regards,
Woolroom
Gorgeous mattress topper which everyone…
Gorgeous mattress topper which everyone comments on in our spare room
23 March 2026
Reply from Woolroom
Hello Lucy
We're glad to hear you love our mattress topper and that it's a hit with guests! Thank you again for your review.
Many Thanks
Woolroom
Amazing quality
I'm impressed with the quality of the king-size duvet. The delivery was swift and without problems. I also love the cotton packing of the duvet itself. I finally can sleep all night, feeling warm and cosy, and not sweaty at all. I'm considering buying more products from Woolroom in the future. Also, mailing after the purchase was a really nice touch!
20 April 2026
Reply from Woolroom
Hello
We're so pleased to hear you're impressed with the quality of your king-size duvet! It's wonderful that you're sleeping soundly, feeling warm and cozy without being sweaty. We appreciate your kind words about the swift delivery and cotton packaging. We look forward to your future purchases!
Many Thanks
Woolroom
Easy to order and quick delivery.
Easy to order and quick delivery.
This is the 2nd duvet that we have bought from Wool room - highly recommended.
20 April 2026
Reply from Woolroom
Hello Lesley
Thank you for your review. We are so pleased you found ordering easy and delivery quick! Thank you again for your review and continued custom.
Many Thanks
Woolroom
Top quality, have just bought a second one for summer…
The duvets I have bought are great quality, beautifully made. They arrive neatly folded into a zipped calico bag which makes them easy to store as I have one for winter, and a lightweight one for summer.
Delivery was only a couple of days.
20 April 2026
Reply from Woolroom
Hello Doris
We are so pleased to hear you are enjoying the quality and convenience of your duvets, especially the thoughtful storage solution. Thank you for sharing your positive experience with us.
Many Thanks
Woolroom
Reply from Woolroom
Hello Michelle
We are so pleased to hear you are delighted with our bedding, pillows, and customer service! Thank you for your wonderful feedback.
Many Thanks
Woolroom
Great product and customer service
Great product and customer service. Love that they give you a low cost option to purchase the ability to be able to return items. Surprisingly, wool really is cooler than most bedding options.
9 April 2026
Reply from Woolroom
Hello
We appreciate your wonderful feedback! It's great to hear you're happy with our product and customer service. We're also glad you find our return option helpful and that the wool bedding is really helping to regulate your body temperature. Thank you again for your review.
Many Thanks
Woolroom
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