The Wine List Reviews 112

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Ordered a bottle online, they took the money but never sent the bottle, status is stuck on Progressing. I tried to contact the sales team but no answer. HUGE SCAM!

Rated 1 out of 5 stars

Items not received,money kept and no response from customer services regarding this. However, I still get junk email each day and they were quick enough to email me and try to convince me not to can... See more

Company replied

Rated 1 out of 5 stars

You’ve credited my account but haven’t sent an email confirmation of the order. No contact from you at all - I sent a support request over the weekend and haven’t had any response back from that eithe... See more

Rated 5 out of 5 stars

We have really enjoyed widening our our knowledge and taste . It's become an event as the box arrives and has really made us understand the subtle flavours and variations within the grape varieties an... See more

Company replied

Company details

  1. Wine Club
  2. Education Center
  3. Wine Wholesaler and Importer

Information provided by various external sources

The home wine course subscription helping you learn about wine


Contact info

2.2

Poor

TrustScore 2 out of 5

112 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I love the wine list

I love the wine list! I am learning so much about the wines delivered each month, and always excited to see what’s in the box! The new website is excellent, customer service is fantastic, they are always quick to respond. Highly recommend.

30 March 2021
Unprompted review
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Reply from The Wine List

Thanks for taking the time to leave us a review, Lara. So wonderful to hear you feel like you're learning already and enjoying the new website! Fiona, team Wine List

Rated 5 out of 5 stars

A great way to taste new wines and learn at your own pace

The Wine List demonstrates they keep improving customer experience! We joined quite early on over a year ago and I’ve personally experienced how they have improved their business rapidly, and through engaging customers. The new website is great and offers even more ways of engaging with a fine selection of wines that we wouldn’t try otherwise. It is tough to learn about wine without paying a lot of money for a specialist course, and The Wine List offers a good option to enjoy wine and slowly develop your skills, at your own pace. They also have a fab support team!

26 March 2021
Unprompted review
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Reply from The Wine List

This is so lovely to hear! Thanks, Monica. We're always looking to improve our offering and glad you've liked the developments we've made so far. There's lots more exciting changes coming - hope you enjoy! Fiona, Team Wine List

Rated 5 out of 5 stars

Happy punter…

Amazing to think that someone can bring something new to the wine business but these guys have. I was given a subscription as a Christmas present. I know a bit about wine but learnt more on the fun Youtube sessions, and the two bottles a month I have been sent have been excellent. Offbeat wines but no less good for that. I loved them. Company mantra is don't waste a bottle; it's true! Highly innovative and deserves to be very successful.

25 March 2021
Unprompted review
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Reply from The Wine List

Thanks so much, Alexander. Great to hear you enjoyed your gift subscription and hope our mantra stays with you! Fiona, Team Wine List

Rated 5 out of 5 stars

Wonderful branding and service execution

Great customer service. Unique wines from small providers. Comprehensive but concise tasting guides. Fantastic branding. A great little start-up and excited to continue learning with them!

17 March 2021
Unprompted review
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Reply from The Wine List

Thanks for being on the journey with us, Ben! Glad you like the branding as much as the wines - this will make our design team very happy. Fiona, Team Wine List

Rated 5 out of 5 stars

Good Wine and Friendly Expert Advice

I have been a client for 3 months and have been impressed with the quality of wine provided and the expert knowledge that is passed on. Good customer service and friendly support.

11 March 2021
Unprompted review
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Reply from The Wine List

This is so lovely to hear, thanks, Roy! We're looking forward to hearing what you think of our upcoming April box... Fiona, Team Wine List

Rated 5 out of 5 stars

Great idea & efficient service

Great idea & efficient service. A delivery didn’t appear - once alerted the response was quick & efficient.

10 March 2021
Unprompted review
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Reply from The Wine List

Thanks, Neil! We're glad we were able to get your missing wines out to you quickly. Fiona, Team Wine List.

Rated 5 out of 5 stars

Great overall experience

Great overall experience. Super curation of wine, amazing learning journey, friendly and helpful staff. The service I always wanted and never knew I needed!!!

9 March 2021
Unprompted review
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Reply from The Wine List

Thank you so much, Claudio! We're so happy to be part of your wine learning journey - Fiona, Team Wine List

Rated 5 out of 5 stars

Highly recommend

Have been subscribed for a few months now and had a brilliant experience. I've learnt a lot about wine and wine tasting in this short time from the WL and have really enjoyed every wine that has been sent. I highly recommend this subscription

2 March 2021
Unprompted review
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Reply from The Wine List

Thanks for the recommendation, El. So lovely to hear that you've enjoyed the experience so far, we hope you're excited for the coming month's wine. April box might be my favourite so far... Fiona, Team Wine List

Rated 5 out of 5 stars

Despite drinking wine for 40 years I have still leaned a lot from The Wine List

I joined The Wine List in May last year with their 2 bottles a month subscription. Despite having been drinking wine for over 40 years I have nevertheless learned a lot from the steady flow of new and interesting wines The Wine List sends each month. This is particularly the case because of the monthly online wine tasting of these and other wines.

18 February 2021
Unprompted review
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Reply from The Wine List

Thanks so much, Ken. We're really happy to be part of your wine education journey. Glad you're making the most of our online tasting sessions too! Fiona, Team Wine List

Rated 5 out of 5 stars

Amazing wines and service!

I’ve been a member for several months now and have had a consistently great experience. All the wines are lovely, really interesting ones I’ve never seen in shops etc, haven’t had a single bad one in many months and I’ve learned lots from the accompanying information. Great delivery service!

18 February 2021
Unprompted review
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Reply from The Wine List

Hi Rachael, thanks so much - it's so great to hear you're enjoying your subscription so far! We love finding rare wines and being able to share them with our community. p.s. we're launching even more delivery options soon, so keep your eyes peeled. Fiona, Team Wine List

Rated 5 out of 5 stars

A brilliant and exciting wine subscription.

A brilliant subscription that gives you direct access to delicious wines you won't find in the supermarket. Followed the WL team for a while and I look forward to their emails, their learning material and, of course, the wines... Excited to see what's next.

12 February 2021
Unprompted review
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Reply from The Wine List

Great to hear you're loving the subscription so far, Tim. We can't wait to share everything we've been working on with you soon!

Fiona, Team Wine List

Rated 5 out of 5 stars

Fabulous wine tasting experience

Fabulous wine tasting experience, will definitely do it again.

17 December 2020
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Reply from The Wine List

Hi Christopher, we're so happy to hear you enjoyed your private tasting. Hope to see you at another event soon! Fiona, Customer Experience

Rated 5 out of 5 stars

Top wine, top service, top team

Really great service that totally scratched our itch for learning about wine! The team is dedicated and very helpful, with surprisingly few hiccoughs throughout 2020 for a fledgling outfit.

15 December 2020
Unprompted review
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Reply from The Wine List

We're so happy to hear you've had a good experience with Wine List so far. Thanks for taking the time to leave us a review, as a small company it means a lot!

Fiona, Team Wine List

Rated 5 out of 5 stars

Great for newbies and wine connoisseurs

Even if I had a deep knowledge of wine (which I don't) I would still subscribe to the Wine List. It's so painless and rewarding to get curated bottles sent each month with well-thought through and beautiful tasting notes and educational snippets to go alongside. I highly recommend to all wine drinkers - new and experienced :)

14 December 2020
Unprompted review
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Reply from The Wine List

Thanks for the recommendation, Freddy! Just as a heads up, thanks to successful crowdfunding we've just hired our first Head of Wine, which is going to mean an even better education experience from 2021 onwards.

Fiona, Team Wine List

Rated 5 out of 5 stars

Absolutely fantastic customer service

Fiona and the team been extremely helpful to sort out my delivery. They really went above and beyond to solve logistics issues.

Incredible wine, yet to learn a lot about it.

Thank you!

10 December 2020
Unprompted review
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Reply from The Wine List

Thank you so much Oksana. We're glad we could resolve your delivery issue quickly and looking forward to being part of your wine education journey.

Fiona, Team Wine List

Rated 5 out of 5 stars

Great if you want to learn about wine

Great wine - really interesting regions and grape varieties, always with something interesting to learn in the accompanying notes.

9 December 2020
Unprompted review
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Reply from The Wine List

Hi Ben, so glad to hear you're enjoying your wine education with us so far!

Fiona, Team Wine List

Rated 5 out of 5 stars

Very happy I found The Wine List

Very happy I found The Wine List!

This has been a superb way to discover new wines which I would never have had the knowledge or time to even begin to track down if left to my own devices. The mixture of bottles I have been sent over the last few months has been really interesting and as someone who enjoys wine but has very little knowledge beyond the basics, it's also been a great way to learn. Keep up the good work!

7 December 2020
Unprompted review
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Reply from The Wine List

Hi Richard,

We're happy you found us too!

Thanks for taking the time to leave a review, it's so good to hear you've enjoyed the wines you've tried so far and feel like you're learning each month too.

Fiona, CX Manager

Rated 5 out of 5 stars

Lovely wine!

Lovely wine!! Love trying new wines that I wouldn't normally pick up at the shop!

7 December 2020
Unprompted review
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Reply from The Wine List

Thanks so much Emily! Love that you're discovering new wines you wouldn't have found otherwise. Fiona, CX Manager

Rated 5 out of 5 stars

Taste the difference

Really enjoying trying wines from offbeat regions, and unusual grape varieties. It's a great education every month.

7 December 2020
Unprompted review
The Wine List logo

Reply from The Wine List

Thanks Nick, so pleased to hear you're enjoying learning about wine with so far. Looking forward to seeing you grow your knowledge across our 12-month course. Fiona, CX Manager

Rated 5 out of 5 stars

Great wines, great service

The Wine List selection of wines is second to none and they always deliver impeccably in my experience.

7 December 2020
Unprompted review
The Wine List logo

Reply from The Wine List

Thanks so much Peter! We hope you're excited for our December box... it might be our favourite yet. Fiona, CX Manager

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