The Will Guys  Reviews 201

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional staff who are described as knowledgeable, helpful, and professional. Customers consistently praise the excellent service, noting that everything was explained clearly and made easy to understand, even for complex matters like wills and trusts. The user experience is frequently mentioned as seamless, simple, and stress-free, with many appreciating the personalized approach and the efficiency of the process. Many people felt comfortable and at ease, with staff taking the time to answer questions and ensure full understanding, making what could be a daunting task manageable.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to understand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more

Rated 5 out of 5 stars

Wonderful lady Vicky, explained everything in detail so I can understand whats involved. Truly interested in what I needed but also about myself and circumstances. Would absolutely recommend the W... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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Rated 5 out of 5 stars

Exceptional Service!!!

I can’t praise The Will Guys and in particular Jenn Wilson enough for helping me with my will. Everything was explained to me step by step and without any confusing jargon.
I am so happy with the help I received and feel secure knowing I have my will in place. Jenn was friendly, knowledgeable and extremely professional and ensured that I was confident that I understood the entire process. Thank you so much to Jenn and The Will Guys for a first rate service! 🥰

6 April 2023
Unprompted review
Rated 5 out of 5 stars

Used Kieron to set up a few policies…

Used Kieron to set up a few policies now. From a will , life insurance and also Power Of Attorney. Very professional, knowledgeable and kept me up to date through each stage of the process .
Would definitely recommend The Will Guys.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

We were extremely happy with the service from Keith. He not only arranged our wills and trust but sorted out our insurances for a much better price than we were previously paying. Everything was quick and easy and we would always recommend Keith at The Will Guys.

22 June 2022
Unprompted review
Rated 5 out of 5 stars

The Will Guys were perfect! Excellent, first rate service!

As aVeteran with 25 years service, the Will Guys were running a free will writing service so I decided to take the plunge and finally get a will written. Being recently married, I wanted to make sure my wife and step daughters are taken care of when I'm gone.

I booked in with Amelia who was extremely knowledgeable on all things to do with various regulations and taxes for my home and possessions. She described in a very simple fashion to me the best options if I wanted to make sure my family got the best out of my estate without the taxman grabbing most of it.

This truly is a first rate service!

14 April 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service from Jenn!

Jenn wrote our Will for us last year when it became an employee benefit from my previous company. She was incredibly helpful, professional and answered all of our questions with us being new homeowners and not having a clue! Our Will was tailored exactly to our situation even when we became engaged part way through working with Jenn. She also put us in contact with a colleague who was very helpful in arranging us some life insurance. It was a great experience and we would definitely recommend!

14 November 2022
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Nicole from the will guys done 3 wills for my family then amended my dads will the service was top notch she knows her stuff and we were very happy with the service we received and she is very approachable nothing is too much bother and she is very friendly and made us feel at ease . We also done a power of attorney with one of Nicole’s colleagues and she made it very easy for us I would definitely recommend them 100%

13 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent experience with The Will…

Excellent experience with The Will Guys!

Following on from a recommendation from a friend, we made contact with The Will Guys. The service offered by Andrew was friendly, helpful and professional throughout - from telephone appointment; through to the in person meeting and the subsequent documents that were produced. Great service, great company and would highly recommend for anyone considering getting a will undertaken.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

I was introduced to the will guys from a friend and not disappointed
The young lady explained every step in detail to us and assisted where needed
Was so impressed we have recommended to our other relatives who have also used them to secure themselves for the future

1 July 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended to take the stress out of writing your will

Nicole wrote my will for me at the start of lockdown. She was so personable and friendly, she put me at ease straight away, then guided me through the process with minimal stress on my part - which is saying something! Now she keeps me right each year and I feel totally secure that everything is in place. Thanks Nicole

19 May 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service from Jenn and The Will…

Amazing service from Jenn and The Will Guys.
From beginning to end they were there to keep us right with such an important thing in life.
All in the comfort of own home too.
Keep up the great work *****

16 January 2023
Unprompted review
Rated 5 out of 5 stars

Great and caring people

Great and caring people. They have been around our entire company Lookers Plc and everyone was thrilled with the service.
They have been round over 3000 people within our company and great reviews from whole company. Also did my personal will, so caring and thoughtful ❤️❤️

12 May 2023
Unprompted review

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