The Will Guys  Reviews 201

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional staff who are described as knowledgeable, helpful, and professional. Customers consistently praise the excellent service, noting that everything was explained clearly and made easy to understand, even for complex matters like wills and trusts. The user experience is frequently mentioned as seamless, simple, and stress-free, with many appreciating the personalized approach and the efficiency of the process. Many people felt comfortable and at ease, with staff taking the time to answer questions and ensure full understanding, making what could be a daunting task manageable.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to understand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more

Rated 5 out of 5 stars

Wonderful lady Vicky, explained everything in detail so I can understand whats involved. Truly interested in what I needed but also about myself and circumstances. Would absolutely recommend the W... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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Rated 5 out of 5 stars

Gill is amazing

Gill is amazing, she’s helped me with my will, my dads & most recently my 90 year old gran.
Each time she’s taken the time to explain everything, not been pushy all within the ease of our own homes, thank you Gill

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Will

David at The Will Guys was incredible. I have never done a Will before and always made an excuse to get one done because I thought it would be complicated and difficult, I couldn't have been more wrong. David made the experience informative and really clear, thank you so much for your guidance. Highly recommended.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Reached out to The Will Guys for help…

Reached out to The Will Guys for help with my first Will, couldnt have been easier! Was given a virtual appointment so quickly and had everything explained and questions answered. Rachael Carr has been so helpful, haven't finalised it yet but her service was brilliant so had to leave a review. There are also some free services for NHS which is a bonus.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

The Whole Process Could Not Have Been Easier

I had been contemplating putting a will in place for some time but had always put it off as potentially too complex and time consuming. I reached out to Brian at The Will Guys initially for an informal chat and they simply asked me what I needed. Having got a clear understanding of my needs and wishes, they then offered me straight and clear advice on what was required and then involved in the process of shaping my will. There was absolutely no hard sell or pushy sales techniques from Brian and everything was done at my pace with plenty of time for me to ask questions and receive clear advice so I fully understood the process. I was so happy and confident with the service that my wife also completed a will giving us both piece of mind and leaving us fully understand how our wishes interacted with one another in our respective wills and life scenarios. The whole process couldn't have been any easier and we are extremely happy with the service. We can both now relax in the comfort that our future wishes are safe and will be carried out. Also, that our children won't have any difficult legal or probate issues to navigate as our wishes are clear and stated in our wills.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Andy’s service was great

Andy’s service was great. He explained everything really clearly and made the process easy. Really happy. Would recommend the service to anyone.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Returning Customer, same great service.

Just updated our wills, adding in a trust, using the Will Guys. Brian was super knowledgeable, really professional, and took a holistic approach to the job. As a result, we confident that we have the right cover and protection in place for all scenarios. Couldn't recommend enough.

21 February 2024
Unprompted review
Rated 5 out of 5 stars

I am so happy with the service

I am so happy with the service that I have created both a google review and trust pilot review..

I would like thank Andy for all the patience in the world he has!
I am not the easiest person to work with as I can be very indecisive. However, at all times Andy answered my questions with patience, kindness and information to help me make informed decisions for our future.
He gave information about things we didnt even know about and which are so important to have in place!
He knows his stuff and we have so much confidence in him. At no point did we feel silly or a burden for asking questions.
He was flexible and worked around our schedules!
I love that we have his contact number which makes it a nice personal touch for last minute questions. He is prompt with his responses!
I am now telling all my friends and family to go through their process with him.
Highly recommended. Thank you very very much Andrew Irlam.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Very professional staff David.Straight forward process of completing the will writing

Really thank for the help of David Johnson.
Every detail and step of the wills process was explained clearly in a way I could comprehend easily. It was straightforward, short chat but then not realising regarding some added features like POWER OF ATTY. , STORAGE FEES, etc … which was optional anyway.The basic will was FREE With some minor additional cost to pay which was not a burden at all for me. Thanks for your help David 👍

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Cannot recommend this company enough! Recently experienced issues downloading Digicare App (part of my life insurance pack)-quick message to Gill and it was sorted quickly-no going through call centres! I first used this company a couple of years ago through work when my husband and I met with Gill to write our wills. She was very friendly, easy to talk to and very knowledgeable and made the whole process so easy. Gill then sorted out my life insurance in 2023 and found me much better cover than I had previously-would not hesitate to use this company again!

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Really straightforward and simple

This was a really pleasant experience. I got this as a free offer through work in the NHS and at no point did I feel pressured into agreeing to additional costs or servcies. I appreciated Quaysar's experience and the simplicity with which everything was sorted

14 January 2023
Unprompted review
Rated 5 out of 5 stars

We found the process of making our Will…

We found the process of making our Will with The Will Guys just about as easy as it could be. Oscar Dacosta was really helpful, very calm, explaining very clearly step by step. The company dealt with the process very efficiently and quickly. Many thanks to them all, particularly Oscar. Would certainly recommend the company to anyone wanting to make a simple Will.

11 December 2023
Unprompted review
Rated 5 out of 5 stars

An excellent service

An excellent service. The Will guys were very professional and friendly. All correspondence was completed quickly and to a high standard. We now feel much more secure knowing our wills are written and safely stored.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Andy Irlam at the Will Guys provided…

Andy Irlam at the Will Guys provided exceptional service for our first will and trust arrangement. From our initial consultation to the final signing, Andy's expertise and personable approach made the entire process smooth and stress-free.

Andy's friendly demeanor immediately put us at ease, and he took the time to understand our unique needs and concerns. His ability to explain complex legal concepts in a clear and comprehensible manner was truly impressive. He patiently addressed all of our questions and ensured that we fully understood the implications of our decisions.

Throughout the entire process, Andy demonstrated a high level of professionalism and attentiveness. His thoroughness and attention to detail instilled confidence in his abilities, and we felt assured that our will and trust were being handled with the utmost care.

In addition to his exceptional legal knowledge, Andy's personalized approach and genuine concern for our well-being set him apart. He went above and beyond to ensure that our specific wishes were accurately reflected in the documents, and he provided invaluable guidance in making important decisions that would impact our loved ones in the future.

Overall, our experience with Andy Irlam was nothing short of outstanding. We truly appreciated his dedication to providing exemplary service, and we would highly recommend him to anyone seeking will and trust arrangements. Andy's professionalism, friendliness, and clear explanations made what could have been a daunting process simple and manageable. We are grateful for his expertise and support and feel confident knowing that our estate planning needs are in capable hands.

19 November 2023
Unprompted review
Rated 5 out of 5 stars

We were helped by Josh Williams to…

We were helped by Josh Williams to complete our will. He was extremely helpful and knowledgeable and explained in detail what we needed to do to protect ourselves and our family. I would not hesitate to recommend Josh to anyone who needs to make a will but is unsure of how to go about things. Excellent service!

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Oscar :)

Thank you Oscar for all your help! Oscar was and has been brilliant such a great service!
Everything was super straightforward and made as simple as possible. All I needed was a simple will and what I got was a basic simple will, no pressure to have products that at this point I felt that I didn’t need. All these aspects were clearly explained and help me gain knowledge around different aspects to consider in the future! Will definitely continue to rely on the Will Guys for these in the future :)
The whole experience has been super easy and enjoyable :)
The times are super flexible and the communication has been great the whats app messaging has been brilliant for ease in communication :)

Thank you Oscar :)

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Oscar from WillGuys was in one word…amazing…

Oscar from WillGuys was in one word… amazing!!!! a true professional, explained everything, and put me at ease with the whole process. What I liked must is how he put me in the centre of the decision making. They are a credit in what they do, plus giving back to the community of front line workers. Thank you so much.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Thank you to Andy, great service

A huge thank you to Andy Irlam for making writing our will so simple and straight forward. We had been putting it off for a while and dreading the experience but Andy put us at ease straight away and explained everything in a way that was easy to understand, with plenty of opportunity to ask questions. Great service, I will be recommending him to friends and family.

24 October 2023
Unprompted review

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