The Will Guys  Reviews 201

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional staff who are described as knowledgeable, helpful, and professional. Customers consistently praise the excellent service, noting that everything was explained clearly and made easy to understand, even for complex matters like wills and trusts. The user experience is frequently mentioned as seamless, simple, and stress-free, with many appreciating the personalized approach and the efficiency of the process. Many people felt comfortable and at ease, with staff taking the time to answer questions and ensure full understanding, making what could be a daunting task manageable.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to understand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more

Rated 5 out of 5 stars

Wonderful lady Vicky, explained everything in detail so I can understand whats involved. Truly interested in what I needed but also about myself and circumstances. Would absolutely recommend the W... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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Rated 5 out of 5 stars

Excellent service from Nicole

Excellent service from Nicole! Explained everything thoroughly and made will writing so easy! Nicole is so lovely and helpful, she answered all of our queries with such great knowledge and understanding! A real asset to the Will Guys!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain English together with pros and cons at each stage.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

The Will Guys, Will from home

David was brilliant, explained everything to my mam in a way she understood. There was no pressure and nothing was rushed. A simple, easy and done from home will, excellent service all in all.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

The Will Guys Review

Our assigned worker Amelia was knowledgeable, patient and always there to answer our questions. I would definitely recommend this service.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

The will guys took the complexity out…

The will guys took the complexity out of getting a Will written. As I got a deal this meant this approach was also much cheaper than other quotes in the past. David Johnson was handling my partner and I Wills and was really knowledgeable and easy to work with. The whole process was quick and easy to follow.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

The Will Guys

From the first telephone conversation to our face to face online meeting, Gill has been brilliant everything has been dealt with very efficiently everything was explained very clearly. Gill is so friendly and professional I wouldn't hesitate to recommend them. Very happy

6 May 2025
Unprompted review
Rated 5 out of 5 stars

David Johnson lead me through each step…

David Johnson lead me through each step of making a new Will . I felt secure in the information I was given - delivered respectfully. I would and have recommend to others - bonus discount for NHS Staff too . 10/10

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Great support & service

Gill Hogg from The Will Guys provided a great service when helping me write my first will. Gill was professional, knowledgeable, and approachable, making the entire process smooth and stress-free. Gill took the time to explain the details and ensured all my wishes were clearly documented, which gave me confidence that my affairs were in capable hands. The communication was excellent throughout, and she made what can feel like a daunting task feel simple and manageable. I highly recommend The Will Guys for anyone looking to create their will.

24 March 2025
Rated 5 out of 5 stars

The service provided by Gill Hogg was…

The service provided by Gill Hogg was simply the best !
I wanted to redo my will and Gill was on it straightaway .
She was very knowledgeable and any queries she checked in with her colleagues.
Very helpful and efficient and a thoroughly lovely lady .She kept me informed at every stage and explained things very clearly and NO pushy sales pitch .
Thank You Gill .
Making a will is very straightforward with the Will Guys . So don’t delay doing a will for the security of your spouse and kids .

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Peace of Mind for my loved ones

I've just spent some time with Gill at The Will Guys setting up my Will and discussing options for things like income protection and power of attorneys. It was super easy to sort out and Gill was so thorough, compassionate and very knowledgable. There was no hard sales pitch..in fact, there was no pushing an agenda at all. It's nice to know everything is in place to ensure my loved ones are looked after. Would 100% recommend.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Vicky

My partner and I used Vicky for our wills, from start to finish Vicky was super professional and went above and beyond. I recommended her services to my sister and would highly recommend to anyone seeking advice or starting the will making process.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

I used Hannah Bushell from the will…

I used Hannah Bushell from the will guys, one of the things she recommended during my appointment was to check that my children were beneficiaries to my pension, I was so glad she mentioned it. I was surprised when they weren’t, I’ve named them now. She was very helpful and I’m now all up to date as my last will was made over 20 years ago and so much has changed. Thank you Hannah for the excellent service. 😁

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish

Can't recommend this company highly enough. Very professional. Took myself and my wife through the key decisions, gathered all the information and produced everything we needed quickly and at a good price.

Had to go back through them for a couple of questions afterwards and they were really helpful. Also with dealing with third parties on our behalf. We mainly dealt with Andy, who we would highly recommend, but the whole firm was great and did what they said they would, when they said they would.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

To anyone considering making a Will I…

To anyone considering making a Will I would recommend you ask for support from The Will Guys, they are first class.

My wife and I completed our Wills a little while ago and our advisor Gill Hogg was exceptionally informative. She advised us on the complexities and how to plan for any possibilities. More recently I asked Gill again for her support for a terminally ill relative. Gill has acted impeccably. She was happy to give up her personal time to support us through this extremely stressful situation. I can't thank her enough.

I would recommend you consider this company as I'm sure you will not be disappointed.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Dylan went through and explained everything in clear and simple terms for my wife and I. He made the whole process painless and was ready to explain or revisit any issues/concerns we had. Thanks

29 August 2024
Unprompted review

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