The whole Shebang Reviews 

387
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the amazingly fast delivery services and the extraordinary care taken to pack delicate collectibles securely so they remain pristine. People also deeply appreciate the remarkably broad selection of rare figures across numerous fandoms and genres, alongside consistently unbeatable market prices and helpful customer support. Some reviewers were not happy with minor packaging flaws, noting that outer boxes occasionally arrived crushed or taped up during transit. Others also mentioned occasional delivery frustrations concerning postal handling limitations or unexpected courier charges that impacted their overall purchasing satisfaction.

What people talk about most

Product

Consumers find product quality and availability to be exceptionally positive, consistently praising the vast... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient communication.... See more

Delivery service

People report positive experiences with delivery_service, highlighting consistently fast shipping times and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting fast delivery and items arriving in... See more

Price

Clients share positive opinions on price, highlighting amazing deals and reasonable costs that make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This place is my main goto in the UK for all my collectibles. I preorder items that I cannot get in the UK and sometimes preorder months in advance of release dates . They always keep me informed of... See more

Rated 5 out of 5 stars

Cannot recommend highly enough! Ordered Avatar figure on Tuesday evening (out of stock most places) Posted next day and received Thursday morning. Price best online and instore by miles. Fanta... See more

Rated 5 out of 5 stars

Cannot praise Matt and The Whole Shebang highly enough! It’s been my go to for figures for years now. Amazing prices, well packed and Superfast shipping. Matt is really quick to get back to you with a... See more

Rated 5 out of 5 stars

I’ve had 3 orders with this company. All gone through ok. Quick shipping and via a trackable service so I could follow it. As a collector it’s been great as the items were very well packaged up and... See more


Company details

  1. Toy Store
  2. Gift Shop
  3. Sports Memorabilia Store

Written by the company

I’m a independent Retailer that has been a collector for 20 years plus, I collect or have collected over the years – Movie weapons & props, WWF Hasbro’s, WCW Galoobs carded and loose, Elites, AEW, MOTU, Star wars, Karate kid, TMNT, wrestling belts, basketball signed jerseys and so much more and below you can see some of my collection Now we offer a service to you all, of the above and more, with the Modern, Retro Toys, Signed Memorabilia, Neca – Mezco- Super 7 & Movie props Replica stores We understand the need for purchases to be wrapped well and cared for before leaving us to there new home


Contact info

4.8

Excellent

TrustScore 5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(387)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, Friendly and Secure

Delivery was quick and very well packaged.
Also I emailed one of the team to enquire about a release date for the item in question as it was pre-order and received a direct response within an hour or so. Item arrived 2 days after dispatch.

Would definitely use again and have already spotted my next pre-order. We need more places like The Whole Shebang!

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Hassle Free Collecting!

I’ve been a collector for years and there are only two places I order from that give me a no worry and hassle free experience. The Whole Shebang are one of those! They keep things simple and the included delivery means you don’t have to worry about what your basket is going to be as a total. Also if your an in box collector they will do there best to provide you with great packaging.
Highly recommend these guys to all you collectors out there!
Thank you for your continued and caring business.

1 May 2025
Rated 1 out of 5 stars

Damaged figure

I get a figurine that has damage on the inside, the box is taped, tyrip is loose and plastic is broke. And they acuse me off that i did this on my own. Awful!! Last time i ordered here! Already the shipment was 25 pounds extra, and it was already 25 pounds in the start. Total of 50 pounds for shipping, unfortunately oké i take it but not extra shipping and a "bad figurine", that is to much! If the figurine was good inside the box no problem for one time.

Customer is not king here, the company is. Waited for 4 months and now i feel that i have nothing.......with the marv neca figure😢 that is not new figurine like they said it would.

Only thing they said send it back, but is not possible from the netherlands it costs me again 25 pounds, i already paid 50 pounds in total for delivery. Bad service....

And they told me on instagram they ship often to the netherlands🙄.....euhmm not i guess......if you buy a figurine as collector it must be new and good, not hooked up. I sent them movies and pictures they have proof but talking only about the shipment costs and acuse me that i did it myself😵‍💫🫨.

It's about the FIGURINE!

* also an update then:
They take a lot of time to react but not for a solution for the customer. Make a fool of yourself..... >>

"If it’s damaged it’s on us"

<< They said this at instagram in january before i ordered i asked.

It is damaged so????🙄

3 May 2025
Unprompted review
The whole Shebang logo

Reply from The whole Shebang

Lets tell the truth here shall we - If we could attach your emails we would but there is no option for this, the reason you have left this review is because you got custom charges of 20 euros which you think you don't have to pay from the UK to Netherlands delivery, like we said we don't make these rules on custom charges we put a value low to help out with the amount you get charged by your countries customs (the key word being your countries customs) we have no say in this, then you claim we sent you a damaged figure when we wouldn't pay your custom fees. Your exact words were why doesn't the custom charge come out of the delivery cost you paid, we pay courier cost, cover for your item being shipped to you and the custom charge is on you to pay as it was explained when you first messaged us because there is not enough in that courier cost we charge to cover all you want, hence we said custom charges are for you too pay like any other company would say. We offered a refund if you can return the item which you didn't want to do, we only send out new items our customers know this, unless they are stated in the description, your item was brand new and sealed as all Neca items are, you have only ordered once from us and this is the order and from our past experience with one time buyers from abroad there is always drama to get items free or discounted because of the customs fees you have to pay it always seem they try to recover them through us - I can now see why alot of UK companies don't want to ship abroad anymore
courier costs we charged were £25 for delivery and cover your item so your claim of 45 is custom fees on top is not part of what we charged its your countries charges for importing items (you seem not to understand this)
* update seems a bit tit for tat now this is the last we will say on this as it just gets silly going backwards and forwards, the figure was never mentioned until we responded to his email saying that the custom charges are his to pay not us as he was told in the first place, as we said above the figure was new and undamaged when it left us as we check them over and the customer confirmed no damage to outer box so the figure is now a issue now he threats didn't work and he still had to pay his custom charges. The customer has edited his post multiple times so some of responses may not make sense to his post, perhaps next time you import something you understand the import costs that were laid out to you in black and white

Rated 5 out of 5 stars

Amazing

Top class service my new go 2 4 toys 🧸
Made a mistake and sent me wrong figure but then sent me correct one and insisted I keep both as an apology! A true gentleman and my thanks 2 you! 🫡

1 May 2025
The whole Shebang logo

Reply from The whole Shebang

hello you sent us a email at 10am this morning regarding this I responded to you at1:10pm this afternoon said we will look into this for you (check your junk folder) we need a bit more than a few hours to look into this for you
Updated - customer received there item but unfortunately we sent the white version not the colour one so we are sending the colour version for free for our mess up, we have made contact with the customer now via email, hopefully this will be sorted out for the customer very soon

Rated 5 out of 5 stars

McFarlane Collector Edition: Deadshot *PLATINUM*

Excellent deliver though Royal Mail! Prompt and secure! Parcel was wrapped smooth and kept me happy!

McFarlane Collector Edition: Deadshot within Platinum rouges suit came through surprising which I completely love it!!

Thank you The Whole Shebang! 🤗

1 May 2025
Unprompted review
Rated 5 out of 5 stars

The Whole Shebang Delivers a Perfect Collector’s Experience

The Whole Shebang is hands down one of the best places to buy collectables toys. I ordered The Star Wars: Acolyte figure pack, and the experience was flawless. Shipping was fast, packaging was secure, and every figure arrived in mint condition.

Very Impressive Business, great communication, reliable service, and exactly what was promised. If you're a collector, this is the place to shop. Highly recommend!

5 February 2025
Unprompted review
Rated 5 out of 5 stars

They truly are The Whole Shebang!

I have ordered from The whole Shebang a couple of times now and I cannot fault them. They are offering great prices and good products you might normally struggle to find in the UK.

I to return an order recently (I forgot to leave a note specifying the version of the item I wanted) and an exchange was made with no issues.

Great prices, customer care, and products.

Highly recommended.

1 March 2025
Rated 5 out of 5 stars

I just want to give a positive shout…

I just want to give a positive shout out to Matt and everyone else at The Whole Shebang.

After placing an order I was given updates that they had received it and then updated again once it had been processed and dispatched. When it failed to arrive I got in touch and they replied immediately giving me tracking information. Unfortunately though due to circumstances beyond there control the parcel was lost. I was then gladly informed more stock would be on its way in a matter of weeks and a replacement would be sent. Because I needed it for a gift this wouldn't work for me so I had to inform them and request a refund which they sorted the same day.

Ultimately, buying and ordering was a pretty easy pleasant experience. Quick to reply to any communication and resolve issues in a polite and professional manner. Although it didn't quite work out this time I'd be confident recommending and using again. Thanks.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Extremely quick turnaround, free delivery and very well priced, mint collectables. Will be checking the whole shebang website before anywhere else in future.

21 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look