We got let down by another supplier 5 days before the wedding and The Wedding Car Hire People helped us find a suitable alternative, and work out the logistics of several pickups. Everything went to... See more
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They were very helpful and understanding. My wife who's the mother of the bride and a wheelchair user was concerned about how she would be able to get to the church and reception. We phoned to discuss... See more
Both Cars we hired arrived earlier than booked which allowed more time for photos. The cars were in perfect condition and the drivers were polite and well presented. Everything was perfect and I w... See more
Company replied
Just booked a vintage car for our sons wedding this August. Decided to phone rather than book online as I had a couple of queries to resolve. Julie was very helpful & patient - answered my queries... See more
Company replied
Company details
Written by the company
At The Wedding Car Hire People, we specialize in providing an exceptional wedding car hire booking platform that adds a touch of elegance and sophistication to your special day. With a diverse fleet of impeccably maintained vehicles, ranging from timeless vintage classics to sleek modern luxury cars, we cater to every taste and style. Our professional owner chauffeur drivers are dedicated to ensuring a seamless and comfortable experience. Punctuality, courtesy, and safety are our top priorities, allowing you to relax and enjoy your journey. We offer tailored services to meet your specific needs, creating a personalized and memorable experience that aligns perfectly with your wedding plans. Customer satisfaction is at the heart of what we do. Our team is committed to delivering outstanding service from your initial inquiry to the moment you arrive at your destination. We take pride in our attention to detail and reliability, ensuring that your transportation is stress-free and flawless. We believe in offering luxury without the premium price tag. Our competitive pricing and flexible packages make high-quality wedding car hire accessible to various budgets. Experience the difference with The Wedding Car Hire People. Contact us today to discuss your needs and secure the perfect vehicle for your wedding. Visit our website for more information. The Wedding Car Hire People – Elegance, Reliability, Perfection.
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4.8
Excellent
500 reviews
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A wedding day experience that no couple should endure
A wedding day experience that no couple should have to endure!
I never imagined I would be writing a review like this following our wedding.
We booked our wedding car through The Wedding Car Hire People, who supplied Hyde Platinum Travels Ltd as the vehicle provider. We paid over £540 for what was supposed to be up to three hours' hire, including transporting the groom, returning to collect the bride, transporting the bride to the venue and remaining afterwards for photographs.
What actually happened was completely different.
The chauffeur arrived on time and took me (the groom) to the venue. However, he then sat at the venue and never returned for the bride - completely unbeknown to me who was by then inside the venue.
The bride was left without the wedding car she had been promised, there were no post-ceremony photographs with the vehicle, and the majority of the agreed itinerary simply never took place.
To make matters worse, the chauffeur arrived dressed in shorts and a T-shirt, despite this being a wedding chauffeur service where any reasonable customer would expect a professionally dressed chauffeur in a suit and tie. That immediately undermined the premium wedding experience we believed we had paid for.
As anyone who has planned a wedding will understand, this wasn't simply a missed taxi journey. It affected one of the most important days of our lives. My wife was left extremely upset, and the memories of what should have been a special part of our day were lost forever.
Initially, Hyde Platinum Travels offered only a £300 refund, despite failing to provide most of the contracted service.
Sadly, The Wedding Car Hire People repeatedly emphasised that they were "only an intermediary" and spent far more time explaining why responsibility lay elsewhere than actively championing the interests of customers who had booked through their platform. Throughout the complaint process, I felt they were far more concerned with defining the limits of their legal responsibility than acknowledging the seriousness of what had happened or facilitating any serious levels of help.
It was only after persistent correspondence and challenging both businesses that Hyde Platinum Travels eventually agreed to refund the full booking price. Whilst I appreciate that they ultimately accepted responsibility and refunded us in full, that only happened after considerable effort and unnecessary stress on our part and with very little accountability from The Wedding Car Hire People. A full refund simply returned us to the financial position we were in before the booking; it could never restore the experience that had been lost.
A wedding day cannot be repeated. You don't get a second chance to collect the bride, to have those photographs or to create those memories.
My advice to anyone considering booking through this platform is to ask yourself one question: if something goes seriously wrong on one of the most important days of your life, are you confident the booking platform will stand firmly alongside you and fight for the right outcome, or will it simply explain why the responsibility lies with somebody else?
Sadly, based on our experience, I know what the answer was for us.
I would avoid.
26 June 2026
Unprompted review
Reply from The Wedding Car Hire People
Dear Gary,
We are genuinely sorry for what happened on your wedding day. The bride not being collected in the booked vehicle was unacceptable, and we fully understand that a refund cannot restore that part of the day.
We also note your comments regarding the chauffeur’s attire. If the chauffeur arrived dressed as described, that is not the standard expected for a wedding chauffeur service and is something we will be raising with the contracted Vehicle Owner.
For context to anyone reading, this review relates to the same booking and incident as Joanne’s review below.
We do need to correct the suggestion that The Wedding Car Hire People did not support you or simply left you to deal with the matter alone.
The issue on the day was caused by driver error. From the information provided to us, the driver completed the groom’s journey but then wrongly remained at the venue instead of returning to collect the bride. That should not have happened.
We urge both customers and Vehicle Owners to raise any on-the-day issue immediately, as many problems can be resolved in real time if we are contacted quickly. In this case, the venue was only a few minutes away and a prompt call to us or the Vehicle Owner may have allowed the issue to be corrected straight away. Unfortunately, we were not made aware until after the event, at which point our role was to support the complaint and refund process.
You ask whether, if something goes seriously wrong, the booking platform will stand alongside the customer and fight for the right outcome, or simply explain why responsibility lies elsewhere. In this case, we did stand alongside you within the role available to us. We acknowledged the seriousness of the complaint, passed it to the Vehicle Owner, remained involved, challenged the initial refund position and pushed for the matter to be reviewed properly.
When the initial £300 refund offer was rejected, we did not treat the matter as closed. We referred the request for a full refund back to the Vehicle Owner and asked them to address why the bride was not collected, which parts of the itinerary were not completed, why £300 was considered appropriate, and whether they would agree to increase the offer to a full refund.
The Wedding Car Hire People is a booking platform, and the wedding-day service is provided by the contracted Vehicle Owner you choose. Explaining that position is not an attempt to avoid responsibility; it is the contractual structure of the booking. Our role is to arrange and administer the booking, provide clear terms, handle payments securely and support customers where issues arise.
In this case, we did support the complaint process, challenged the initial refund position and helped secure the full booking value refund. We appreciate that this does not undo the distress caused on the day, but we do not accept that no meaningful support was provided.
Kind regards,
The Wedding Car Hire People
Bride not picked on wedding day
Wish we had not used.this company. All they are in their own words are a booking platform and when something goes disastrously wrong offer no support other than direct you back to the 3rd party they chose for your wedding. I the bride was left behind on my wedding day and was only by luck my make-up artist was still at my house and so having dreamt of a Bentley I had to squeeze into her car otherwise I would not have made it in time. It was very emotionally stressful but all this company did for support was just keep referring back.they are the type of company who are happy to take the glory but when something goes wrong you are on your own. so I question why you would need this booking platform you may as well just find your own car and deal with one company. They are happy to take your money so should take some of blame as they chose the 3rd party not us!
Post review note - this company sent an email to trust pilot to say they did not recognise this experience and for me to move my review to the correct company, how terrible to try and put this on an innocent company. Also then emailed to say they had kept supporting and negotiating with the 3rd party. which we did ourselves and have all the messages to prove it. These are the facts no matter what reply they give
26 June 2026
Unprompted review
Reply from The Wedding Car Hire People
Dear Joanne,
We are genuinely sorry for what happened on your wedding day. The bride not being collected in the booked vehicle was unacceptable, and we fully understand why this caused distress and disappointment.
However, we do need to correct the suggestion that The Wedding Car Hire People offered no support.
The Wedding Car Hire People works with vetted, highly rated independent Vehicle Owners, and in this case the contracted Vehicle Owner was responsible for providing the vehicle and chauffeur service on the day. The issue was caused by a genuine but serious driver error. From the information provided to us, the driver wrongly remained at the venue rather than returning to collect the bride. Given that the venue was only a few minutes’ drive away, this should have been resolved on the day through better communication from the driver and Vehicle Owner.
Our team is also available to support with emergency situations on the day. Had we been contacted at the time, we would have done everything we could to help resolve the issue there and then, as well as supporting you afterwards through the complaint process.
Once your complaint was received, we did not simply leave you to deal with it alone. We passed the complaint to the Vehicle Owner, remained involved, challenged the initial refund position and continued to press for the matter to be reviewed properly. As a result of that involvement, the Vehicle Owner has now offered a full refund of the booking value.
You have questioned the value of using a booking platform. The value is that customers have a dedicated support team, clear booking terms, secure payment handling and assistance if something goes wrong. Booking directly with a Vehicle Owner would not necessarily prevent a driver error on the day, but it could leave you without the same level of support in challenging the issue afterwards and securing the correct refund outcome.
We appreciate that a refund cannot undo the upset caused on the day, but it is not correct to say that no support was provided. We supported you through the complaint process, pushed for the matter to be resolved properly, and helped secure a full refund from the contracted Vehicle Owner.
The Wedding Car Hire People is a booking platform, and the wedding-day service is provided by the contracted Vehicle Owner. That does not mean we walk away when something goes wrong. In this case, we remained involved and worked to achieve the maximum refund available under the booking terms.
Kind regards,
The Wedding Car Hire People
They always deliver perfect service
28 June 2026
Reply from The Wedding Car Hire People
Thank you so much for your kind review. We’re really pleased to hear you were happy with the service and truly appreciate you taking the time to share your experience.
Kind regards,
The Wedding Car Hire People
Excellent service.
11 June 2026
Reply from The Wedding Car Hire People
Thank you for your lovely review. We’re really pleased to hear you received excellent service and appreciate you taking the time to leave your feedback.
Kind regards,
The Wedding Car Hire People
Excellent service
Very efficiently provided limo choices that matched our requirements. Responded promptly to queries. Excellent service.
4 June 2026
Reply from The Wedding Car Hire People
Thank you for your kind review. We’re really pleased we could provide suitable limousine options and respond promptly to your queries. We truly appreciate your feedback and are delighted you were happy with the service.
Kind regards,
The Wedding Car Hire People
I couldn’t complete my application on…
I couldn’t complete my application on line. I rang the company and spoke to one of your team who was extremely helpful and helped my fill the form with her.
6 June 2026
Reply from The Wedding Car Hire People
Thank you so much for your lovely review. We’re really pleased our team were able to help you complete the application and make the process easier for you. We always try to be as helpful as possible, so it’s great to hear this came across. Thanks again for choosing The Wedding Car Hire People.
Great service with short notice given…
Great service with short notice given everything was absolutely perfect the car was immaculate and very beautiful..Alik our driver was very professional and all my bridesmaids commented on what a gentleman he was. He never stoped smiling for the whole 3 hours what a wonderful guy x thank to so much
27 May 2026
Reply from The Wedding Car Hire People
Thank you so much for your wonderful review. We’re delighted to hear everything was perfect, especially with short notice, and that the car looked immaculate for your special day.
It’s also lovely to hear such kind words about Alik. We’ll be sure to pass your comments on to him — it sounds like he helped make the experience even more memorable. Thank you again for choosing The Wedding Car Hire People, and we wish you all the very best.
Excellent service
Excellent service - driver was very polite and smartly dressed. The car I had booked even got upgraded which made my daughter’s wedding day really special. Highly recommended!
26 April 2026
Reply from The Wedding Car Hire People
Thank you so much for your fantastic review. We’re delighted to hear you received excellent service and that the driver was polite and smartly dressed.
It’s wonderful to know the vehicle upgrade helped make your daughter’s wedding day feel even more special. Thank you for recommending The Wedding Car Hire People — we really appreciate it.
Great experience
I was dealt with professionally from the start to the end. Any problems and any questions we're answered promptly. I would recommend to anyone.
20 May 2026
Reply from The Wedding Car Hire People
Thank you so much for your kind review. We’re really pleased to hear you felt professionally looked after from start to finish, and that any questions or issues were answered promptly.
Your recommendation means a great deal to us. Thank you again for choosing The Wedding Car Hire People.
Very helpful
Very helpful, quick response and returned call when asked. Easy to book and reassured us.
19 May 2026
Reply from The Wedding Car Hire People
Thank you so much for your lovely review. We’re really pleased to hear you found our team helpful, responsive and easy to deal with.
We know booking wedding transport can feel like a big decision, so it’s great to hear we were able to reassure you and make the process straightforward. Thank you again for choosing The Wedding Car Hire People.
Very easy to use
19 May 2026
Reply from The Wedding Car Hire People
Thank you for your kind review. We’re really pleased to hear you found the process very easy to use.
Thank you for choosing The Wedding Car Hire People — we really appreciate your feedback.
Dream cars
Lots of choice, help at the end of the telephone if needed. Easy to book and kept updated as to booking and handover to driver
24 March 2026
Reply from The Wedding Car Hire People
Thank you so much for your lovely review. We’re really pleased to hear you found there was plenty of choice and that help was available when you needed it.
It’s great to know the booking process felt easy and that you were kept updated through to the handover to your driver. Thank you again for choosing The Wedding Car Hire People — we really appreciate your feedback.
Reply from The Wedding Car Hire People
Thank you for your kind review. We’re really pleased to hear you found our communication good and our team helpful.
Thank you for choosing The Wedding Car Hire People — we really appreciate your feedback.
Reply from The Wedding Car Hire People
Thank you for your lovely review. We’re so pleased to hear you’re excited for your journey in the red car — it’s always special when someone finds a vehicle they’re really looking forward to.
Thank you for choosing The Wedding Car Hire People. We hope you have a fantastic day.
Reply from The Wedding Car Hire People
Thank you for your kind review. We’re really pleased to hear the process felt easy, from your phone conversations through to making the booking.
Thank you for choosing The Wedding Car Hire People — we really appreciate your feedback.
Wedding car hire made easy
Easy to obtain quotes
My request was a little different but the ladies at The Wedding Car Hire People was most helpful and swiftly dealt with my booking.
Would recommend using them
8 May 2026
Reply from The Wedding Car Hire People
Thank you so much for your lovely review. We’re really pleased to hear you found it easy to obtain quotes and that our team were able to help with your slightly different request.
It’s great to know everything was dealt with swiftly and that you would recommend us. Thank you again for choosing The Wedding Car Hire People — we really appreciate your feedback.
Reply from The Wedding Car Hire People
Thank you for your kind review. We’re really pleased to hear you found the site very easy to use and that there was plenty of choice available.
Thank you for choosing The Wedding Car Hire People — we really appreciate your feedback.
Reply from The Wedding Car Hire People
Thank you for your kind review. We’re really pleased to hear you were happy with the service.
Thank you for choosing The Wedding Car Hire People — we really appreciate your feedback.
Just booked a vintage car for August Wedding in Congleton as a surprise for the happy couple Calum & Sarah our sons…
Just booked a vintage car for our sons wedding this August. Decided to phone rather than book online as I had a couple of queries to resolve. Julie was very helpful & patient - answered my queries and talked me thro' the process. Gave her all the basic details and she did the rest. We can now look forward to surprising the happy couple on the day knowing they are in good hands. I'd like to thank Julie at Wedding Car Hire and also Candeo Wedding Cars for their professional but friendly service. They supplied follow up e.mails to confirm everything and reassure us that we made the right choice along with the bride's parents.
5 May 2026
Reply from The Wedding Car Hire People
Thank you so much for your wonderful review. We’re delighted to hear Julie was able to help answer your queries, talk you through the process and make everything feel straightforward.
It’s lovely to know you can now look forward to surprising your son and the happy couple on their wedding day, knowing everything is in good hands. We’ll be sure to pass your kind comments on to Julie.
Thank you again for choosing The Wedding Car Hire People — we hope you all have a fantastic day in August.
Excellent Service
5 May 2026
Reply from The Wedding Car Hire People
Thank you for your kind review. We’re really pleased to hear you received excellent service.
Thank you for choosing The Wedding Car Hire People — we really appreciate your feedback.
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