The Watch Professional Reviews 181

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Took my Omega to the Watch Professional, Alex carried out the repair that neither a ‘specialist’ in Hatton Garden or the Omega store in London could do! Excellent advice and service from Alex, I... See more

Rated 5 out of 5 stars

I cannot recommend this company enough, great communication throughout service. My Ebel El Primero which was given to me by my father and was in safe hands, watch was serviced and bracelet polished. W... See more

Rated 5 out of 5 stars

My Omega watch which my wife bought for me 51 years ago which has great sentimental value to me finally stopped working and was resting in a drawer for around 2 years. We had tried several avenues to... See more

Rated 5 out of 5 stars

My precious watch stopped working and I trusted it to The Watch Professional for repair. Alex was transparent from the start with what costs would be incurred and kept me informed of work carried out.... See more

Company details

  1. Watch Repair Service

Written by the company

Service, restoration and repair of luxury watches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

181 reviews

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Rated 5 out of 5 stars

Excellent Service

Took my Omega to the Watch Professional, Alex carried out the repair that neither a ‘specialist’ in Hatton Garden or the Omega store in London could do!

Excellent advice and service from Alex, I would not hesitate to use him again - highly recommended.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Would never go anywhere else for a service!

I really can’t recommend Alex enough. His service is amazing.. nothing is too much trouble. My 1999 Omega Seamaster has come back like new. Time keeping now is amazing. Kept fully updated. I really don’t know why anyone would pay Omega prices for a service when Alex is there cheaper with amazing results?!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Chaumet Paris watch in need of tlc

My precious watch stopped working and I trusted it to The Watch Professional for repair. Alex was transparent from the start with what costs would be incurred and kept me informed of work carried out. I’m delighted to have it back on my wrist, thank you Alex. I highly recommend this business.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend this company enough

I cannot recommend this company enough, great communication throughout service. My Ebel El Primero which was given to me by my father and was in safe hands, watch was serviced and bracelet polished. Watch looks fantastic and is ticking away nicely.I have now left my Tag Heuer to be serviced. He is based in Chelmsford Essex he also does online service.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

My Omega watch which my wife bought for me 51 years ago which has great sentimental value to me finally stopped working and was resting in a drawer for around 2 years. We had tried several avenues to find someone to carry out a repair however most quotes came in at around £800 to £1000 depending on what was required. My wife did some research and found The Watch Professional Ltd who did a fantastic job from start to finish and returned my watch to me which now looks like new and going beautifully. Thank you very much to Alex for all your help in fixing and restoring my very treasured possession.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Alex at The Watch Professional was outstanding throughout!

Alex at The Watch Professional was outstanding throughout. The communications were very clear, keeping me informed and responding to questions quickly. The work done on my watch was excellent, done to the agreed timeframe, and my watch came back after a light polish looking brand new. The price of the was great too, no surprises. Overall service, quality and price was great.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

This was the best service I could have…

This was the best service I could have hoped for. Great information throughout and very professional. Clear explanations and a real appreciation for how important these objects are. I am now going to enquire about sending off my most important possession (another watch) as the service was so good, secure and professional the first time.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and knowledgeable service very well executed.

Alex was extremely helpful with advice from start to finish. Serviced watch and refinished the case and bracelet (subtly; fresh but still with the correct aged appearance) on my 1958 Steel Oyster Date Precision and sourced a replacement watch crystal. Kept in touch and quick service at a busy time. Shortly to entrust the Watch Professional with work on another Rolex.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Alex is a master of his trade and so professional. I’ve just collected my throughly serviced and polished Tag Heuer Aquaracer WAN2111 and it looks and runs like new! Great communication throughout and so highly recommended.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Great communication throughout.

Great communication throughout.
Alex did a great job servicing and repairing my Omega Seamaster.
It is a bit daunting to send a watch away but I would not hesitate to recommend Alex.The watch was returned in excellent packaging.
A great job thanks.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

PIERCE CHRONOGRAPH cal. 134

Sent Alex a vintage Pierce cal. 134 Chronograph which no one else that I tried would touch as it had missing/broken parts. Alex managed to sort these issues out and the watch is now working brilliantly. I have no hesitation in recommending Alex for your watch servicing issues.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

A perfect service from Alex.

A perfect service from Alex.
Clear communication throughout the process and he went over and above to source some parts. Will use him when needed and won’t hesitate to recommend him.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Alex is "the watch professional".

Alex is "the watch professional".
Today I received my Ulysse Nardin back from Alex.
Beautifully packed and looking superb.
Cannot recommend highly enough.
If you have a nice timepiece, and you want it serviced/ repaired, contact
The Watch Professional.
Great quality service.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

First class service

Cannot recommend The Watch Professional highly enough. First class service and advice, my watch is like new.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Old watch rejuvenated!

Like others, sending your watch away to an unknown
company found on the internet felt like a leap into the dark, I should not have worried, the whole experience and watch repair was outstanding and it now keeps better time than it did when new.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Truly the Watch “Professional”

Professional by name, and professional by nature. Alex was brilliant when servicing my Lemania 5100. Many watchmakers won’t work on that movement but he was very happy to. Communication was excellent and he was very knowledgeable and thorough, even able to source a rare part that needed replacing. Thank you!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic - I sent Alex my old Tudor that had a few bracelet issues. Alex sorted it promptly and I couldn't be happier with his work. Will absolutely be back in touch should need arise, and would recommend his services to anyone. Great communication all along and could tell my watch was in good hands from day one. Many thanks again Alex.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

The watch Professional is exactly that!

I recently purchased a watch from a well known utuber that looked nice, was well finished, but the time keeping was aweful.

Repeated attempts to get the seller to respond failed so in desperation I consulted Alex. Fantastic service from start to finish and most important I felt he had my interests in mind when we discussed the action that needed to be taken. I am very happy with the result, better than I hoped and now well within expected performance for this movement.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service.

I couldn’t recommend The Watch Professional more highly. From my first communication with Alex it was obvious that he is a knowledgable and diligent professional. The watch in question was a Rolex which my late husband left to my son. Hence, as it seems many customers of Alex’s are, it was of huge sentimental value. The watch arrived back last week and neither my son or I could believe how wonderful it looked and, as you would expect, it is working perfectly.

I now have plans to send my own Rolex to Alex…

13 March 2025
Unprompted review

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