#TheWarmingStore Reviews 

Great prices but VERY misleading delivery. Ordered Dec 4, claim 3-5 days delivery. It is Dec 16, item still not in stock. . Customer service is useless. They state item is available (as stated on web) "in a month or so". GO ELSEWHERE if you want item for skiing this season.

I recently got a pair of Action Heat rechargeable heated indoor/outdoor boots and they are FANTASTIC! They are filled with the softest material, they feel like your feet are on clouds, the temperature is PERFECT they are never too hot, the battery pack has its own out of the way pocket on the boots. My disabled daughter has arthritis in her feet and foot drop & these boots made a huge difference in relaxing her feet to be exercised. These boots are great & I would HIGHLY recommend them to everyone, these would be great for medical reasons or for just being warm and comfortable

Terrible (non existent) customer service. I've been trying to reach them for 6 weeks and have received ZERO response. I've sent multiple emails and have yet to receive a reply. When I call their "Support" line, I'm directed to an overseas call center where I'm told I need to email the company for a resolution. They will not put me in touch with someone at the physical location. Of course, those emails never receive a response. I've had to resort to initiating a refund through my credit card company.

There are plenty of reputable retailers selling these same items- I would strongly suggest you shop elsewhere.

I cannot comment on the clothing, only my experience. I ordered a warming hoodie. Price was $189. Once I clicked "order" I saw there was almost 50% added in taxes!!! a $189 sweater cost $319!!!!! Shipping was also $30!!!! Insane! I called next day and cancelled order no problem. Went to another site and bought similar product, same price... $15 shipping, $25 tax.

I ordered a pair of the Women's lace double zipper boots, size 39 EU which fit me very well as i am size 8 US. I was really super happy to see my order arrived with in 2 days. that was amazing, well packed and well made! very, very happy with this order. Hope this helps others to trust this company and also their CS is very good and always helping, answering all my question I had when i was placing my order.

I ordered a pair of heated gloves for a present on 11/08/25. The company processed my card ( took the money). I received an email on 11/11/25 I received a FedEx tracking number in the email from TWS saying my order shipped. While checking the FedEx tracking number,on the FedEx website, it stated my package was due to be delivered on 11/17/25. On 11/18 the tracking stated there was an exception due to weather conditions in Olathe KS. ( I checked the weather, there was no issue). I contacted TWS on 11/19/25 stating if there was no movement on my package by the 22nd I was requesting a refund. Amazingly on 11/20/25 the status of the package moved to Chandler AZ. On 11/21/25 the tracking status showed the package was in Phoenix AZ at 10:37am.. the problem is I checked at 4:39am ( my time zone is the same as AZ). After emailing the company again somehow the tracking shows the package shows it arrived at Phoenix at 3:37am on 11/21/25 ( this was at 6:32am). I have contacted the company and FedEx. It is apparent to me that somehow the “company “ can manipulate the FedEx tracking. FedEx is no help as they need the exact information that is on the shipping label. I,once again, emailed the company requesting all the exact information from the shipping label. It is now 1:46pm I had heard nothing back. I have filed a complaint with the FTC. My next call will be to my bank.

DO NOT ORDER FROM THEM. Order can partially fulfilled. No indication the rest was forthcoming. No replies to emails. Customer service had no information on the order. Customer Service hung on on me, had to call back. Then they told me 30-60 days for them to restock inventory and ship to me,

Only one person to answer all calls to order or for a warming product expert. This person is clueless about their products. The jacket I needed was backordered. They're going to go out of business. If you get on Gebring website - this is the same company/person answering the phone.

On 9/6 I ordered some inexpensive Ice Bandana replacements and paid $6.49 plus $5 for shipping. On 9/8 I receive an email from The Warming Store that my shipment is held up by USPS for lack of delivery payment. On that same day, I emailed the Warming Store back asking why they didn't pay USPS and to please handle it. On 9/11, after not hearing back from them, I called them and got a bunch of illogically double talk about it being handled and not to worry about it and then they hung up on me. Fortunately, it was not a lot of cash out of pocket, but I'm sure I will never see the ice replacements I ordered.

I ordered a cooling vest. It came on Saturday, I tried it on and it did not fit well for Pickleball play. I sent an email immediately requesting refund.
I received the first reply from Sam saying "the item cannot be worn". I did not wear it, only tried it on for 30 seconds.
I replied with that and the last reply was that it was non-returnable due to manufacturer's warranty.
There is no such policy on their website for Oro. This vest was $200+. Also, I ordered this item on May 22 and didn't receive it until June 7...when website says 3-5 day shipping! Ordered it in white, got it in black.
WHAT MORE DO I NEED TO TELL YOU.

UPDATE 6/12-RESOLUTION OCCURED AFTER MANY BACK AND FORTH EMAILS. I WAS DIRECTED TO SEND MY ITEM BACK TO THE MANUFACTURER FOR A REFUND.

I bought an arm wrap from this company which came with a one year warranty, and when it failed in 10 months and I contacted the company about replacing the product they informed me that they do not honor warrantees, and that they leave that to the manufacturer, which was a company called UTK out of China. So after several weeks of garbled messages from somebody who obviously does not speak very good English out of China at UTK the only message I got back from them is that they do not honor Warrantees either, and that they depend on the company who sells their products such as the Warming Store to fulfill the warrantees. So each side was pointing fingers at each other and I never got my product replaced. Beware of purchasing any UTK products from the Warming Store, as when they fail, which they will, no one will take accountability.

Since my original review, the Warming Store has reached out to me several times and have been very courteous, sincere, and apologetic and have made amends for my inconvenience. This being said, I have changed my rating to a 5.

I ordered a pair of boots on 01/28/2025. I received my order 02/04/2025. Opened the package and the boots were four sizes bigger than I ordered. Got ahold of customer service, after 8 tries, and was told they would not ship the correct size until they received my return package. Seriously?? They had my $$ from the order and was already applied to my card. Shipped them back on 02/05/2025 FedEx. They received my return package on 02/10/2025. I emailed customer service on 02/11/2025 inquiring when will they ship the correct size back. I received this response -
Dear James,

Thank you for your ​response.
For return exchange we will notify you once we process the item for you.
If you have any more questions or concerns don't hesitate to message us or call us at 8884061984.
Thank you!
Perl
Support Team

Here it is 02/18/2025 and still no response on when they will ship my correct order. They have been paid. They messed up the order with the wrong size. They have received the return package. Two weeks later they have not even sent me the correct size order. I wish I would’ve researched more on this company and never bought anything from them. Buyer beware.

Took my money, never answered one email about lack of delivery and months later: nothing, no product and no response. DO NOT ORDER FROM THESE PEOPLE.

The store sold my email address to a bunch of spammers. If you like to receive spam, purchase something from this company.

"Your Norton Shopping Guarantee from
The Warming Store expires in 2 Days."

It has disappeared with my money

Pathetic it’s been about a month and I still haven’t received a refund for the items purchased a JOKE!!!!!

Bad experience don't buy from them. They took my order never told me the product was back ordered until I call 3 weeks later. Must be nice to use my $ for 3 weeks for free.

So far I'm very happy with my gloves and my warm fingers

I was looking for heated jacket for my wife who gets terribly cold in the winter but didn’t know the first thing about it. So I contacted their customer service department and they walked me through educating on the top brands - I went with an “Action Heat” jacket. It arrived 2 days ahead of time right before our winter storm hit in our town and my wife was cozy as we cleared our walkway! I am thinking of getting a jacket myself.

On my call with the customer service department, I learned they are family owned! Rare to see that nowadays.