The Village Butchers Reviews 

1,541
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 451 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality, amazing flavor, and incredible taste of the meat, noting that everything arrives fresh and properly protected in secure packaging. Shoppers also appreciate the very convenient online ordering platform and the wonderful option to select their preferred delivery dates effortlessly. Some reviewers were not happy with the delivery process, mentioning that parcels occasionally arrived late with completely melted ice packs. Consumers also noted occasional issues regarding specific meat cuts containing significantly more fat than anticipated or described online. Additionally, a few buyers experienced missing items or minor communication challenges when trying to reach support.

What people talk about most

Product

People report positive experiences with product, highlighting the high quality of the meat and excellent... See more

Quality

Customers report great satisfaction with product quality, noting that the meat is always fresh, delicious,... See more

Delivery service

Consumers find delivery service to be positive, noting that orders are typically delivered on time and as... See more

Order

Reviewers highlight positive aspects of order, noting that it is easy to make purchases online and choose... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received a delivery from TVB. Delivery was as requested and both products, chicken breasts and beef were exceptional. Three of the main things I like about TVB is the quality, the choice of less... See more

Rated 5 out of 5 stars

They're fantastic, excellent meat and some great old favourites. Especially the stuffed breast of lamb. I did by chance buy some pork and Cumberland sausage burgers from the co-op the other day and th... See more

Rated 5 out of 5 stars

It's not like we have ordered loads of meat from TVB, but what does matter is quality. Quality is important to us, and quality is exactly what we receive, not just the meat, and the meat is perfect, e... See more

Rated 5 out of 5 stars

Ive had a couple of deliveries from The Village Butchers and am so glad that I found them. I have tried lots of different meats and have not been disappointed by any of it. Particular mention to t... See more


Company details

  1. Butcher Shop
  2. Butcher Shop Deli
  3. Farm Shop
  4. Food Producer
  5. Meat Products Supplier
  6. Meat Wholesaler

Written by the company

The Village Butchers is a family run butchers based in Essex. We aim to give families nationwide the benefit of quality, reasonably priced meat, delivered the next day to their door – all by the click of a button. Our customer service team is on hand to give you advice and provide you with that in store butcher shop experience which you can lose when ordering on line.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,541)

443 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am done with this company

I am done with this company, After multiple orders, tried and tested, I am so disappointed…everything I have ordered has sooo much fat, and the website pictures are nothing like what you get! The cost is astronomical, as well, shop a your local butcher’s you will get what you see, .,

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered chicken wings+ pork ribs

Ordered chicken wings, arrived a day late, cool but not cold and they had no meat on them....I've never seen meat like that before. I was given a credit.

ordered pork ribs and again delivered a day late and at room temperature so was given a refund. I was not refunded the credit I used but the money was lost and lesson was learned. Ive been leaving reviews for 17 years online and this is only my third bad review but it is honest.
one star, do not recommend.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The Village Butcher in my opinion is…

The Village Butcher in my opinion is the best,
My order is always on time,
The meat is well packed with plenty of ice bags to keep the meat nice and fresh,
I wouldn't go anywhere else for my Brisket, Short Ends and Ribs,
I highly recommend them.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Quality Butcher

We have received 2 orders now & just placed our third.
The meat is well priced, good quality & delicious.
Delivery is flexible and can be within 2 days so helps with meal planning.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Substandard Meat

For a company that states it prides itself in good quality produce we were very disappointed with ours. Ordered a beef brisket for a family celebration and received a very flat sad looking cut of beef. We won't be using it for the celebration as it isn't any good for making slow smoked beef. When we contacted them they dismissed us and said they were happy with the quality of the meat. Would not recommend.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Beware false advertising.

I ordered a 4kg brisket to cook low and slow on the smoker based on the description advising the cut had the perfect amount of fat and was ideal for smoking. The listing photo showed a thick piece of meat with a good fat cap. The joint that arrived is extremely thin, and has had all fat removed, therefore will be a lot harder to get right on a smoker. Village butcher contact advise "its in spec" and the pictures on the listing aren't of the meat you will get but is of a different cut - plainly false advertising using an incorrect photo and description.
Will stick to local butcher where I can see the cut before committing. I now have an expensive piece of meat that is useless for intended purpose.
The packaging and delivery were great if it had been the right item, or if customer services had resolved the issue.

Update - after discussions with their customer service I have been offered a £15 voucher off a future order - an order I probably wont be placing.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I'm 90 years old and the only problem I…

I'm 90 years old and the only problem I have is getting the delivery into my place. Apart from that the meat is as good as I could have expected from an old fashioned butcher's. Well worth the delivery charge if you order wisely and the freezer jel pouches more than cover the additional cost.

2 June 2026
Unprompted review
Rated 4 out of 5 stars

Always satisfied

Always satisfied with the meat that I ordered only ever had one problem and that's was with DPD who delivered one day late, luckily because of good packaging every think was OK.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

The Village Butchers only a delivery away

The Village Butcher supplies a varied selection of cuts of meat that you would not get in the supermarket. The meat quality is excellent and the service from order to delivery is very good. I would recommend to anybody who enjoys their meat.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Hi Jerri

Hi Jerri
The meat was very good quality although the second batch was not as good as the first. Excellent value for money and delivery was spot on. Thank you

30 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look