Fantastic Villa agency to deal with, kept us updated all the way through the process. The Villa we booked was brilliant, we were a family of 8 with teenagers and in-laws, everything was catered for.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely wonderful stay in Portugal! 🇵🇹❤️ We have now stayed at this beautiful villa Sao Clemente in Portugal for the third time, and once again, it has been absolutely fantastic! From the m... See more
We would highly recommend The Villa Agency. Ginnie and her team are excellent. Always there to answer queries, quickly. Very efficient. Their portfolio of villas in Portugal is fabulous. We have been... See more
Company replied
We have used Villa Agency exclusively for our holiday in bookings for many years. At the most basic level nothing has ever gone wrong. The villas always live up to expectations and car hire arran... See more
Company replied
Company details
Written by the company
Our family-run business has been specialising in holiday rentals since 1984. With villas to rent in Portugal, Greece, Spain, and Croatia, we create the foundations for your unforgettable escapes. When you choose The Villa Agency, you're choosing more than just a place to stay – you're choosing a tailored experience with our expert knowledge and personal service. We understand the importance of financial peace of mind. That's why we're proud to assure you that our villa holidays are fully bonded, providing 100% financial security. We love holidays. Let us take care of yours.
The Villa Agency
Written by the company
- We are a family run business catering primarily for family holidays. Our holidays are fully bonded so your money is 100% safe.
- When you telephone us you will hear a friendly voice, not a recorded multiple choice announcement. We love talking about our villas and have all the time in the world to assist you. Among our staff are mums who take their children to our villas and are happy to discuss each property with you, helping to choose the right one for your family. We believe that our personal and old fashioned approach to service is the reason why so many of our clients choose to book with us year after year.
ATOL and ABTOT protected
Complete financial protection
All holidays booked with The Villa Agency are fully protected so your money is 100% safe.
Contact info
The Hames, Ovingdean Road, BN2 7BB, Brighton, United Kingdom
- +441273 747811
- mail@thevillaagency.co.uk
- thevillaagency.co.uk
4.9
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great team at the Villa Agency
The team at Villa Agency are so helpful both before and during the holiday. Responded promptly to any queries.
12 July 2023
Reply from The Villa Agency
Thank you so much for taking the time to share your experience. It was a pleasure to take care of your holiday plans and we are so pleased you enjoyed your stay at Ursinhos.
Would be happy to use again
Very smooth process. Prompt response to any of our queries. Would be happy to use The Villa Agency again.
21 July 2023
Reply from The Villa Agency
Thank you for your 5 star review! We are so glad that you enjoyed your holiday at Vista Salema and we look forward to hearing from you again.
Perfect!
For the third time our experience with The Villa Agency has been successful!
The Villa Leao was just perfect: fully equipped, very cosy... you just felt home!
4 August 2023
Reply from The Villa Agency
Thank you for your lovely comments and we are delighted that you enjoyed your stay at Casa Leao. We look forward to hearing from you again in the near future.
Villa in Portugal
Communication before holiday was good. Villa was clean and as advertised.
27 July 2023
Reply from The Villa Agency
Thank you for your review. We are so pleased you had a good experience and enjoyed Jacaranda.
Exceptional in every way
I had the pleasure of a week in an incredible villa in Portugal. The villa itself was perfection - beautifully clean and comfortable, quiet and idyllic - and the service of staff at every moment was exceptional. From Ginnie herself, who is utterly dedicated to making your holiday all you need it to be, to the driver she booked and the villa staff. If you’re looking for personal, professional service in a world of detached customer service, then The Villa Agency is for you.
30 June 2023
Unprompted review
Reply from The Villa Agency
Thank you for such a glowing review. It was an absolute pleasure to take care of your holiday plans and we are delighted that you enjoyed Luisa. Ginnie and the team.
Lovely villa. But….
Lovely villa.
Wasn’t very well looked after though by house keeping team.
Sofa covers needed washing. So did cushions for chairs and cushions for swimming pool chairs.
Outside shower didn’t work and downstairs bathroom shower was blocked.
There was some issues between the villa agency and the owner, and communication between the two needs improving. As the guests receive different messages.
13 July 2023
Reply from The Villa Agency
Thank you for your review. We have responded to your comments privately but we want to thank you again for your helpful feedback. We look forward to arranging future holidays for you.
Great to deal with
Returned to the villa agency after a good few years absence and they are still an outstanding company to deal with.
The villa was beautiful and we will be returning.Thank you to all concerned with the company home and abroad
15 June 2023
Unprompted review
Reply from The Villa Agency
Thank you so much for your lovely comments. We are thrilled that you enjoyed your stay and we look forward to arranging future holidays for you.
Fabulous villa booked at the last…
Fabulous villa booked at the last minute in an emergency. Great service and would definitely use again.
29 June 2023
Reply from The Villa Agency
Thank you so much for taking the time to review us. We are delighted that you enjoyed your stay at Valeria. It was a pleasure to take care of your holiday plans.
Go the extra mile to sort out any…
Go the extra mile to sort out any issues large and small
Easy to book and deal with
Flexible to create your perfect holiday
22 June 2023
Reply from The Villa Agency
Thank you so much for that glowing review. It really does mean the world to us. Everything you said is what matters to us every day. Holidays are important and we love helping make them happen. We hope you enjoyed the lovely Casa Salute.
Efficient helpful
22 June 2023
Reply from The Villa Agency
Thank you so much! We are thrilled you had a good experience and enjoyed your stay at Villa Emma. We look forward to arranging your next villa holiday.
Fantastic service from Ginnie
Fantastic service from Ginnie, she was extremely helpful and very responsive. I can highly recommend her & The Villa Agency. Already booked our 2024 holiday with her again.😊
7 June 2023
Reply from The Villa Agency
Thank you so much for your glowing review. It was a pleasure to take care of your holiday plans and delighted that you have booked Olhos again for 2024! Testament indeed to an enjoyable experience. Ginnie
Villa Terras Altas in Portugal
We had a fantastic holiday in Portugal. The villa and gardens were gorgeous, a real home from home and met our every need. We highly recommend the Villa Agency who were so helpful and quick to respond to every enquiry we made. All in all a really great experience from start to finish, thank you The Villa Agency! We hope to be back again soon.
19 May 2023
Reply from The Villa Agency
Thank you so much for taking the time to share your experience. We are thrilled that you had a good time at Terras Altas. We look forward to hearing from you another time. Ginnie
The Villa Agency are excellent !…
The Villa Agency are an excellent company to deal with. Ginnie was efficient and pleasant to talk to. Would definitely book through The Villa Agency again.
9 March 2023
Reply from The Villa Agency
Thank you so much for such lovely words. It has been a pleasure to look after your holiday plans and we look forward to hearing from you again.
Response to queries was rapid
Response to queries was rapid. Detailed information on resort etc.
29 October 2022
Reply from The Villa Agency
Thank you so much for your review. We are really happy that you enjoyed your stay at Jacaranda. So much so that you have booked again for 2023!! Testament indeed. ;0)
Fantastic villa
Fantastic villa, with everything you could need for a holiday.
We were 3 couples and we all had ensuite bathrooms which had recently been renovated.
And Felizmina looked after us the whole week.
15 October 2022
Reply from The Villa Agency
Thank you for taking the time to review your experience. We are so glad you had a lovely time at Terras Altas. We look forward to hearing from you again.
Amazing service from start to finish
Amazing service from start to finish, great villa my clients really enjoyed it
22 October 2022
Unprompted review
Reply from The Villa Agency
Thank you Rosemarie. We are so happy they enjoyed their stay at The Beach House. It has been a pleasure to look after your clients.
My family have always enjoyed holidays…
My family have always enjoyed holidays to Portugal using the villa agency . But my first experience booking with the villa agency myself, the service was amazing and would highly recommend to anyone and would use again. they really went above and beyond.
24 September 2022
Reply from The Villa Agency
Thank you Lucy. We are so glad that you had a lovely experience. Now we get to look after the whole family's holidays! ;0)
16 years of excellent service.
I have been booking with the Villa agency for 16 years. The service is always first class. They are excellent communicators and help out with lots of the extras you may need on a holiday.
29 September 2022
Reply from The Villa Agency
Thank you Mr Swift. We are so pleased you had yet another enjoyable holiday. It really is a pleasure to take care of your holiday plans. Your holiday is already locked in for 2023! Another one to look forward to. ;0)
Despite Covid delays you delivered fantastically
From when this booking started in 2019 to when it finally departed in 2022 the care and understanding of the team has been superb. Despite 3 years wait due to Covid the property more than exceeded expectations. So much extra work but all done in a professional manner. Thank you.
17 August 2022
Reply from The Villa Agency
Thank you so much for this. We know how stressful the last 2 years have been for everyone and we are so pleased we were able to alleviate some of that to ensure that this holiday could go ahead - albeit a bit later than planned! We look forward to hearing from you some other time.
Fantastic company
Have used the Villa Agency for years and always so happy with their service. Nothing is too much trouble and villas are fab.
5 September 2022
Reply from The Villa Agency
Thank you for taking the time to post this review. It is a pleasure to look after your holiday plans and we look forward to hearing from you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.