I had a great experience up until my paperback publication when it was determined that a graphic insertion was interfering with the Title in the cover design. I wore the blame because that was an Amaz... See more
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My writer, editor, and cover designer at The Urban Writers are excellent. So much better than the AI drivel that so many others are using these days. I know they are real professionals doing their o... See more
Company replied
The customer service is wonderful. I've found the people who offer their services to be professional, helpful, even educational for me, teaching me the ropes as I've learned as a writer and publish... See more
Company replied
I worked on a number of books now with The Urban Writers and a number of their professionals throughout the processes of creating those books. As a busy professional trying to build a book business,... See more
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Company details
Written by the company
Connecting customers with freelancers through a collaborative and intuitive workspace that provides a seamless experience for all users. We are an invaluable resource that brings customers and freelancers together, saving them time and money. We empower customers to focus on the big picture while our freelancers pay attention to detail. We are simplifying content creation through innovation and removing barriers to make successful collaboration between customers and freelancers an attainable reality.
Contact info
60 Atlantic Avenue Toronto, M6K 1X9, Ontario, Canada
- +1 (855) 742-0902
- support@theurbanwriters.com
- theurbanwriters.com
4.2
Great
674 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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This company does not meet deadlines…
This company does not meet deadlines before signing up and paying thousands of dollars to get my project started in the beginning of June I told them I would need the project compete (32 pages only 16 illustrations ) by the end of the month they assured me (before taking my money ) that this was possible which is the only reason I went ahead trusting this company to move forward mid July now after several inferior illustrations they are scrapping the terrible artist and now asking for another extension for “weeks” to go back to the drawing board run do not walk away from this terrible company
10 July 2024
Unprompted review
Reply from theurbanwriters.com
Hi there John,
We're sorry to hear about the experience you've had on our platform, as it's essential to us that all our customers feel valued and satisfied with the service they receive.
We understand the significance of meeting deadlines for the timely publication of your content. However, due to the nature of our company being a freelance marketplace, where freelancers have autonomy over their schedules, we cannot always guarantee delivery within your specified timeline.
By allowing freelancers to manage their schedules independently, we empower them to leverage their creativity and expertise without the added pressure of strict deadlines.
This flexibility allows freelancers to work at their own pace, fostering creativity and quality in their projects. Although there may be occasional challenges, our team is dedicated to resolving issues promptly.
We assure you that our support team prioritizes escalated projects and ensures timely completion based on internal metrics. We acknowledge that your experience may not have been ideal, and we are committed to improving it.
A member of our support team will be contacting you soon to discuss how we can assist further.
Thank you for your understanding and patience,
The Dibbly | The Urban Writers team!
Original writer never completed the…
Original writer never completed the project. After several back and forth with TUW a new writer was selected to finish the project, which completed the project almost 8 months later. When it was time to do book cover, I was advised that because the original project was fulfilled under another name I had to repay.
10 July 2024
Unprompted review
Reply from theurbanwriters.com
Hi there Davos,
We value your feedback, as it helps us identify areas where we can make improvements.
Understandably, there may be instances where issues arise on an order, and we always try to intervene with possible solutions as promptly as possible.
Whenever you aren't satisfied with the resolution, this can always be brought to our attention to ensure that we can provide alternative options to help with the uninterrupted completion of your project(s).
Our Customer Success team is currently investigating this matter and will contact you via email to explore how we can further assist you.
Kind Regards,
The Dibbly | The Urban Writers team!
I had trouble logging in
I had trouble logging in, this message appeard "1 error prohibited this user from being saved:
Email not found"
7 July 2024
Unprompted review
Reply from theurbanwriters.com
Hi there Gianvito,
We sincerely apologize for the difficulties you experienced while trying to log into the platform.
Typically, when this error message appears, it could be related to the browser used to access our platform or a possible issue with the account setup process.
We kindly request that you contact our Customer Success team at support@dibbly.com for further assistance and to investigate the root cause of the problem.
We would be grateful for the opportunity to demonstrate the true experience of working with Dibbly | The Urban Writers.
Best regards,
The Dibbly | The Urban Writers team!
The Urban Underwriters are fantastic
The Urban Underwriters are fantastic. They help make the process of writing a book (or getting a ghostwriter to write your book for you) so much easier. The process is structured and you are guided through and their support team is also fantastic if you ever have any questions or need any additional help.
5 July 2024
Unprompted review
Reply from theurbanwriters.com
Hi there Kristy,
We truly appreciate your amazing feedback, and it warms our hearts to learn about the wonderful experience you had with our platform and support team.
We are sincerely grateful that you entrusted us with your content creation journey and can't wait to work with you again.
Thanks,
The Dibbly | The Urban Writers team!
Reply from theurbanwriters.com
Hi Suanne,
Thank you for your review, we appreciate it!
We are happy to let you know that we are busy with a complete overhaul of our platform and website to make it more user friendly for our customers. Your satisfaction is of the utmost importance to us, and we appreciate your feedback.
If you ever need anything, please do let us know. We are always happy to help.
Kind regards the Dibbly | The Urban Writers Team!
I love working with Urban writers
I love working with Urban writers. They are extremely professional, their talent is amazing, the support staff outstanding. I would highly recommend them.
3 April 2024
Reply from theurbanwriters.com
Hi Janice,
Thank you so much for your review, we appreciate your kind words!
We are stoked to know you had a great experience whilst working with us. Thank you for having us as a part of this exciting journey you embarked on.
Kind regards the Dibbly | The Urban Writers Team!
Trusted expertise in various fields
Trusted expertise in various fields, easy to navigate and very customer service orientated.
2 April 2024
Reply from theurbanwriters.com
Hi Bea,
We appreciate your review, thank you!
We are always happy to be of assistance to you, and we appreciate being a part of the journey.
Kind regards the Dibbly | The Urban Writers Team!
Professional & talented Freelancer's
My Ghost Writer and Editor did such a wonderful job on my manuscript. They were great to work with and kept me updated on their progress. They were friendly and professional.
1 April 2024
Reply from theurbanwriters.com
Hi Trish,
Thank you for your kind review!
We are thrilled to hear you had an enjoyable experience whilst working with your freelancers, this is wonderful news. We are happy that we could have been a part of this exciting journey.
Kind regards the Dibbly | The Urban Writers Team!
Best Customer Service, Customer Resolution & Best De-Escalation Service
I am still in the process of completing a project with them, but so far, their customer service has been awesome. Great software, Great freelancers, quick and efficient communication and response. Easily resolve any issue encountered by their clients and very transparent process. Overall, they have been great and I look forward to working with them continuously.
28 June 2024
Unprompted review
Reply from theurbanwriters.com
Hi Mary,
Thank you for your review, we appreciate it!
We are thrilled to be a part of this exciting journey and we are excited to provide you with a book you will be proud of. If you have any questions or concerns during the creation of your book, please do let us know. We are always happy to help.
Kind regards the Dibbly | The Urban Writers Team!
I had a great conversation today.They…
I had a great conversation today.They answered all my questions.I was very happy with their service so thank you for everything
26 June 2024
Unprompted review
Reply from theurbanwriters.com
Hi Harley,
Thank you for your kind review, we are happy that we could assist you and make this an enjoyable experience for you.
Kind regards the Dibbly | The Urban Writers Team!
the system is extremely difficult to…
the system is extremely difficult to understand. There is no one I can speak to directly, and have to send emails. While they are quick to respond, I do not understand the instructions provided in the emails, and no amount of asking questions have allowed me to achieve the results I want to achieve with my books. I have multiple books in process, and none finished due to this difficulty.
27 March 2024
Reply from theurbanwriters.com
Hi Kathy,
Thank you for your review, and feedback. We appreciate it.
We take your feedback extremely seriously as it helps us improve our services to customers.
We have a live chat feature available on the platform that is live from 05:00am - 17:00pm EST if you need immediate assistance with anything, and we also have our live call line that you may utelize if you prefer speaking with a consultant.
If you do need anything, please do not hesitate to reach out to us, we are always happy to help.
Kind regards the Dibbly | The Urban Writers Team!
First time don’t fear!
As a first timer everyone along the process was very helpful and patient. Couldn’t have asked for more!
26 March 2024
Reply from theurbanwriters.com
Hi Patricia,
Thank you so much for your kind review, we appreciate it.
We understand that the platform is a learning curve at the beginning, but our team is committed to ensure you have a smooth sailing experience with us. Thank you for having us a part of your journey!
Kind regards the Dibbly | The Urban Writers Team.
Reply from theurbanwriters.com
Hi Anna,
We appreciate the kind review!
We are thrilled that we could have been of assistance to you, and that you are happy with your book.
Kind regards the Dibbly | The Urban Writers Team!
Editor was absent
Editor was absent. Ghostwriter wonderful. Not sure of using service future. 3 stars
9 March 2024
Reply from theurbanwriters.com
Hi James,
Thank you so much for your review, we appreciate it.
We are terribly sorry to hear that the experience did not live up to expectation. If you would like to discuss this personally, please do not hesitate to email us at support@dibbly.com
We appreciate your feedback and your satisfaction is of the utmost importance to us!
Kind regards the Dibbly | The Urban Writers Team.
Great: My experience was smooth and my book…
My experience was smooth and my book was done in less time than I expected with very high quality work.
17 March 2024
Reply from theurbanwriters.com
Hi Orly,
Thank you for your kind review, we appreciate it!
We are thrilled to hear that you had a great experience with us, and that we could be a part of your journey.
Kind regards the Dibbly | The Urban Writers Team!
Very good Everyone has been really professional…
Everyone has been really professional and kind, suggesting improvements where possible.
15 March 2024
Reply from theurbanwriters.com
Hi Anna,
We appreciate your kind review, thank you.
We are thrilled that we could have been of assistance to you, and add to your experience.
Kind regards the Dibbly | The Urban Writers Team!
Great experience using there service
Great experience using there service. Software could use to be a bit more user friendly but over all wonderful!
12 March 2024
Reply from theurbanwriters.com
Hi Lynn,
Thank you for your kind review, we are happy that we could have been a part of your journey!
We are busy with an overhaul for our platform and website to make it a bit more user friendly to our customers. Keep an eye out for the new updates that are to come!
Kind regards the Dibbly | The Urban Writers Team.
The best in the business.
First and foremost, My writer was excellent to work with in every way. She was on time and delivered an amazing manuscript. So far the book has received 30 reviews with an average rank of 4.9 stars.
The platform they have at Theurbanwriters.com is so convenient and user-friendly. They make every part of the process easy, from choosing a writer to following as the work gets done in real-time. The editor was just as good.
The best place to get a book written.
11 March 2024
Reply from theurbanwriters.com
Hi Justice,
Thank you so much for your kind words and your positive review, we appreciate it!
Congratulations on your great reviews, that is wonderful!
We are thrilled to hear that you had a great experience with us and your freelancers.
Kind regards the Dibbly | The Urban Writers team!
Excellent!
As always, the support, kind and understanding from everyone in this company is 100% the best you will ever receive, without exception!
8 March 2024
Reply from theurbanwriters.com
Hi Karen,
Thank you so much for your kind review, we appreciate it!
We are happy that we could have been of assistance to you, and thank you for having us as a part of your content creation journey.
Kind regards the Dibbly | The Urban Writers team!
Reply from theurbanwriters.com
Hi Donald,
Thank you so much for your kind review, we appreciate it!
We are happy that we could have helped.
Kind regards the Dibbly | The Urban Writers team!
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