I had a great experience up until my paperback publication when it was determined that a graphic insertion was interfering with the Title in the cover design. I wore the blame because that was an Amaz... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My writer, editor, and cover designer at The Urban Writers are excellent. So much better than the AI drivel that so many others are using these days. I know they are real professionals doing their o... See more
Company replied
The customer service is wonderful. I've found the people who offer their services to be professional, helpful, even educational for me, teaching me the ropes as I've learned as a writer and publish... See more
Company replied
I worked on a number of books now with The Urban Writers and a number of their professionals throughout the processes of creating those books. As a busy professional trying to build a book business,... See more
Company replied
Company details
Written by the company
Connecting customers with freelancers through a collaborative and intuitive workspace that provides a seamless experience for all users. We are an invaluable resource that brings customers and freelancers together, saving them time and money. We empower customers to focus on the big picture while our freelancers pay attention to detail. We are simplifying content creation through innovation and removing barriers to make successful collaboration between customers and freelancers an attainable reality.
Contact info
60 Atlantic Avenue Toronto, M6K 1X9, Ontario, Canada
- +1 (855) 742-0902
- support@theurbanwriters.com
- theurbanwriters.com
4.2
Great
674 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Helpful
As a first time publisher, I was a bit worried about the whole publishing process.However, the urbanwriters team made the whole process real easy and overall enjoyable for me - by providing kind and great assistance at each and every step.
11 September 2024
Reply from theurbanwriters.com
Hey Sana,
We are glad to have been able to guide you through your first-time publishing process, as we want you to have a seamless experience from your content creation until you are finally ready to publish your final products.
Our team is always committed to helping wherever it may be needed, so please feel free to reach out if any help is ever needed.
Warm Regards,
The Dibbly | The Urban Writers team!
My experience with The Urban Writers…
My experience with The Urban Writers has been truly invaluable. I had the pleasure of working with some amazing professionals, and I want to give a special mention to my illustrator, Aiko, who is absolutely incredible. So lovely, patient and extremely good at her job!
The support team was outstanding, guiding me through the entire process and, quite literally, holding my hand every step of the way. A heartfelt thanks to Bee, who was simply amazing, as well as the entire team.
Thank you all, and I look forward to working with you again soon!
11 September 2024
Reply from theurbanwriters.com
Hey there Sanya,
This is the lasting impact that our team always tries to leave customer's with, as I'm sure that Aiko and Bee truly have shown you what working with Dibbly | The Urban Writers can be like.
It is only our team's pleasure to always guarantee customer satisfaction and ensure that you are assisted whenever it may be needed.
We truly are grateful for your kind words, and we are definitely looking forward to your next projects with us.
With Utmost Gratitude,
The Dibbly | The Urban Writers team!
Great experience!
11 September 2024
Reply from theurbanwriters.com
Hi Paul,
We loving hearing about our customer's experience, and knowing that you had a great one really motivates us to keep this standard up.
Thank you for taking the time to share your feedback with us, and we will continue to strive to keep this quality up.
Kindest Regards,
The Dibbly | The Urban Writers team!
GREAT Resource for ghostwriting
First, it was so easy to vet great ghostwriters on the site. I enjoyed reviewing so many wonderful people. Then, the ghostwriter I chose, Emily Shaw, was so professional and such a fabulous writer! I couldn't have imagined a better result. I liked the way the website kept me posted on status. The communication through the site worked well. I will use Urban Writers again!
10 September 2024
Reply from theurbanwriters.com
Hello Susie,
This is really amazing feedback and we are pleased to hear that your writer, Emily did a wonderful job to produce your desired final product.
It makes up very happy to hear when customers find it easy to navigate the platform and the accessibility to a pool of freelancers too, as we tailored the platform to be as user-friendly for all our customers.
We can't wait for your next projects with us!
With Gratitude,
The Dibbly | The Urban Writers team!
My project ran smoothly and within…
My project ran smoothly and within deadlines at all times. I will definitely work with them again.
10 September 2024
Reply from theurbanwriters.com
Hi there Michael,
We are happy to hear that your project was completed in a timely manner, as we always want customers to receive their final projects within their anticipated timelines to avoid any delays.
We are very happy to hear about your experience with us, and we're certainly looking forward to your upcoming projects with us.
Thank You,
The Dibbly | The Urban Writers team!
Urban Writers are AWESOME!!
UR are awesome to work with, they really communicate well, and have excellent writers, artists, editors, and I would recommend them 100% to anyone who needs anything in the publishing business!
8 September 2024
Reply from theurbanwriters.com
Hello there Debbie,
We've very happy to hear about your lovely experience with our platform and freelancers, as we strive to provide top-notch services at all times.
We truly appreciate the recommendation, and we will continue to strive for the best even with your future projects with us.
Warmest Regards,
The Dibbly | The Urban Writers team!
The Dibbly software never worked and they refused a refund.
The Dibbly software never worked for me, despite my investment with their tech support team.
I immediately requested a refund and assumed it would be issued without issue.
I recently discovered that they continued to charge my card for two additional payments after my refund request.
Today, their support team informed me that their policy was to only refund one month, not all three payments, which I find shocking and, according to my credit card company, against the law. I pointed this out to the team at Dibbly and they held strong in their position. This entire matter is unexceptable.
2 December 2024
Unprompted review
Reply from theurbanwriters.com
Hi Sean,
Thank you for sharing your experience with us. We’re truly sorry to hear that our software did not meet your expectations, and we regret any inconvenience caused.
We’ve thoroughly reviewed your case and can confirm that your refund was processed in full for the requested period.
If there are any outstanding concerns or additional information you'd like us to address, please don't hesitate to reach out to our support team directly. We're here to help.
Thank you and kind regards.
The Dibbly | The Urban Writers Team!
The Urban Writer's has great talent
I have had only superior experiences with the creative team I have worked with at Urban Writers - cover designer, editor, formatter. Every one of them was creative, knowledgable, responsive, and quick.
I find the Urban Writers platform a little daunting and I always have trouble navigating the site, but the support team is fantastic.
3 September 2024
Reply from theurbanwriters.com
Hi Barbara,
Thank you for your feedback! We’re glad to hear about your positive experience with our team and that we’ve been able to meet your creative needs effectively.
We are always looking to improve our services and enhance the user experience, and feedback like yours is invaluable in helping us grow. Our priority is to give every user on the platform a seamless experience, where they will be pleased with the final products they will receive upon completion of their project.
If you ever need assistance or have suggestions, please don’t hesitate to reach out to our support team.
Thank you and kind regards.
The Dibbly | The Urban Writers Team!
From the beginning of my journey with…
From the beginning of my journey with Urban writers: finding the right Ghost Writer, finding the right Editor, finding the right Cover Designer, Customer Service response time, everyone I encountered did their jobs well!
28 August 2024
Reply from theurbanwriters.com
Hi Gary!
Thank you so much for your kind review, we truly appreciate it!
We are happy to hear that you had such a wonderful experience with our company and all your freelancers. That is great news!
We strive to provide our customers with the best possible experience.
If you ever need anything, please let us know. We are always happy to help.
Kind Regards,
The Dibbly | The Urban Writers Team!
Stress free production
For a first time book all the stress is taken away. As each process is completed you learn how everything works -Building confidence. The quality was excellent. Highly recommended especially if you are new to the industry.
14 August 2024
Reply from theurbanwriters.com
Hello Laura,
We're very glad to hear that you've had a lovely first experience with our platform and freelancers, as this is the kind of feedback we always love to hear!
The success of any collaborative endeavor is always dependent on everyone's input being taken on hand, and it gives us great joy to learn that your yours has been seamless.
We look forward to working with you on more projects in the future.
Thanking You,
The Dibbly | The Urban Writers team!
A support team with a helping hand
The support team at Dibbly Create is incredibly friendly. I especially want to thank Nkuli Kubheka for her helpfulness. She guided me through my project and was always available whenever I needed assistance. I truly appreciate her support.
6 November 2024
Unprompted review
Reply from theurbanwriters.com
Hi Silvia,
Thank you so much for your amazing review, we truly appreciate it!
We are pleased to hear that you had such a wonderful experience while collaborating with us, and that Nkuli provided you with such excellent support!
We aim to provide our customers with the best possible experience.
If you ever need anything, please do let us know. We are always happy to assist in any way we can.
Kind Regards,
The Dibbly | The Urban Writers Team!
The experience was amazing
The experience was amazing. They understand your goals, from management all the way down.
Work within the guidelines and you will achieve your goals.
BEST OF ALL IT'S REAL
THANK YOU
6 August 2024
Reply from theurbanwriters.com
Hi Fritz,
Thank you so much for your kind review, we truly appreciate it.
We are thrilled to hear that you had such a wonderful experience collaborating with us and your freelancers!
We aim to provide our customers with the best experience possible.
If you ever need anything, please let us know. We are always happy to help.
Kind Regards,
The Dibbly | The Urban Writers Team!
I am so disappointed
I am so disappointed. Due to your writer using an image which is copy right my Amazon KDP has been terminated and I am unable to get it back. $4000 spent on books for nothing at all.
I honestly deserve a full refund.
7 August 2024
Reply from theurbanwriters.com
Hi Brian,
We're really sorry to hear about the experience you've had with your order, as this is definitely not how we want any of our customers to feel when they've entrusted us with their projects.
We will be in touch via email to get more details about the order and where you feel your requirements might not have been followed as needed.
Our priority is to always give every users on the platform a seamless experience, where they will be pleased with the final file they will receive upon completion of their project.
We have a dedicated support team that is reachable via support@dibbly.com or through our Live Chats support from Monday - Friday between 5AM - 5PM EST.
We truly appreciate this feedback, and hopefully with some more details, we may be able to assist further from there.
Kind Regards,
The Dibbly | The Urban Writers team!
Very Good Experience working with the…
Very Good Experience working with the freelancers.
6 August 2024
Reply from theurbanwriters.com
Hi Armour,
Thank you for your kind review, we appreciate it!
We are pleased to hear that you had a great experience with your freelancers while collaborating on your manuscript.
If you ever need anything, please do let us know. We are always happy to help.
Kind Regards,
The Dibbly | The Urban Writers Team!
I love the convenience of your…
I love the convenience of your platform. I have found a great writer and might have a great editor. I like I can have this team when ever I need them. Thanks.
20 July 2024
Reply from theurbanwriters.com
Hi there Jill,
We are very pleased to hear how happy you are with the freelancers you have collaborated with, and that the platform has offered you the convenience that we wish all our customers to enjoy.
You definitely can have this team whenever you wish by adding them to your team by clicking the invite to Team button that appears on the freelancer's profiles. That way, you will always be able to refer to them from Team Management > View Team from your platform dashboard.
We're looking forward to more collaborations with you in future!
Warmest Regards,
The Dibbly | The Urban Writers team!
The quality of your latest work was…
The quality of your latest work was disappointing and exploitative. There was absolutely no creativity from the designer, whom I had specifically chosen for their top-level status, expecting a higher standard of work. Additionally, the approach was exploitative: for every request, even for obvious modifications, the work was submitted, burning through the available revisions in an unprofessional manner. Given this experience, I will no longer use your service, as the quality (which, in some cases, is even subpar) doesn’t compare to other freelancers available in the market.
24 July 2024
Reply from theurbanwriters.com
Hi there Marco,
We're really sorry to hear about the experience you've had with your order, as this is definitely not how we want any of our customers to feel when they've entrusted us with their projects.
We will be in touch via email to get more details about the order and where you feel your requirements might not have been followed as needed.
Our priority is to always give every users on the platform a seamless experience, where they will be pleased with the final file they will receive upon completion of their project.
We have a dedicated support team that is reachable via support@dibbly.com or through our Live Chats support from Monday - Friday between 5AM - 5PM EST.
We truly appreciate this feedback, and hopefully with some more details, we may be able to assist further from there.
Kind Regards,
The Dibbly | The Urban Writers team!
Excellent Choice For Authors
Urban Writers (now known as Dibbly) offers a comprehensive platform that helped me immensely with editing, narration, and writing for my project. Their team of skilled writers and editors ensured that my ideas were communicated clearly and professionally. The narration service brought my book to life, making it accessible for audiobook listeners. The platform is user-friendly, and their customer support is responsive, providing timely updates and feedback throughout the process. Overall, Dibbly is an excellent choice for authors looking for high-quality services to bring their books to market.
24 July 2024
Reply from theurbanwriters.com
Hello there JT,
We're beyond grateful for this amazing feedback about our freelancers, the support team, and that you found the navigation of the platform to be as seamless as we intend it to be for all users.
Our aim is to provide quality service that will meet the expectations you had upon entrusting us with your content creation journey and we cannot be happier that you chose us to collaborate with you.
We hope to provide the same level of customer satisfaction when you decide to collaborate with us on future projects, as we cannot wait to deliver final products that you will be pleased to publish.
Thank You,
The Dibbly | The Urban Writers team!
They did an amazing job!
They did an amazing job collaborating on all the projects submitted. I highly recommend this company.
21 July 2024
Reply from theurbanwriters.com
Hi there Elise,
We truly appreciate the recommendation, as our company strives to provide quality service and guarantee you a final product you'll be pleased to publish.
We're glad to hear that you had a pleasant collaborative experience, and hope to collaborate on more projects with you in the future.
With Gratitude,
The Dibbly | The Urban Writers team!
Some good rules and guidelines keep…
Some good rules and guidelines keep everyone accountable, and I can rate my writers and editors.
19 July 2024
Reply from theurbanwriters.com
Hi there Emma,
We appreciate hearing that our internal processes made your experience with us seamless, as these are mainly to ensure that customers can work collaboratively with their freelancers.
Where any issues arise, we have a dedicated support team that is always willing to assist as necessary.
Thank you for entrusting us with your project(s) and we look forward to more collaborations with you in the future.
Warmest Regards,
The Dibbly | The Urban Writers team!
Rocky start allowing Urban Writers to prove their worth
I joined Urban Writers to get my very first book written. This was my first ever experience with anything like this. I had a rollercoaster ride with my first writer getting unwell and unable to write my book but the Urban Writers team helped me to get these issues resolved seamlessly and without fuss. Then my next writer who I took a chance on turned out not to be the writer for me and again the team was exceptional with their help and support to get this resolved. Having had a pretty rough first experience that was out of Urban Writers control their support and care of me was unparalleled and this is why I will be using them over and over again. With such amazing customer support, I would be foolish to go anywhere else.
19 July 2024
Reply from theurbanwriters.com
Hi Tara,
Thank you so much for your kind review, we truly appreciate it!
We are thrilled to be a part of this wonderful journey you have embarked on, and we are happy that we could have been of assistance to ensure that you have a smooth process.
We look forward to collaborating with you on your future projects.
If you need anything, please do let us know.
Kind Regards
The Dibbly | The Urban Writers Team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.