Brilliant desk. Great quality and exceptional value for money. All components clearly numbered and the assembly was a breeze due to the excellent instructions. Delivery super-quick too. Can’t fault th... See more
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Review summary
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Reviews shaping this summary
Good company, products stylish, instructions good and well marked and labelled. They also sent a spare set of screws clearly marked "spares" in a little bag which is always nice. Very competitive... See more
The manufacturer supplied a reboxed and already damaged wall-mounted display cabinet. The Urban Mill reacted very quickly and efficiently in supplying a replacement that was as it should have been. In... See more
Very pleased with my new Hallway Unit. Arrived quickly and safely packaged. Took an hour to assemble and looks great in my hallway. Plus buying with Urban Mill cost ONE THIRD of the the cost of the... See more
Company details
- Home Goods Store
- Furniture Accessories
- Furniture Accessories Supplier
- Furniture Store
- Furniture Wholesaler
- Office Furniture Store
About The Urban Mill
Written by the company
At The Urban Mill our belief is to inspire our customers & community with timeless homewares. We aim in making your corner-to-corner home transformation aspirations a true reality.
From space-maximising hallway décor to statement home office pieces, we’ve got you covered. Our Design Team searches the world for the latest innovations & trends. Behind the scenes, they work closely with industry experts to deliver our customers the newest must-have homewares. Not compromising quality for affordability each item is carefully handpicked, offering reasonably priced products with impeccable quality that are built to last 🏘️💙
CLOTHES RAILS
Break the mould from the traditional wardrobe and organise your garments with quick access stylish clothing rails. Offering an array of styles and sizes from contemporary Scandi rails to industrial clothes rails we have a wide range of products to offer Browse the options here.
FURNITUREMaking your house a home, at The Urban Mill we offer a wide range of furniture pieces to effortlessly style any room. From coffee tables to hallway furniture , our collection will offer that something to complete your home design aspirations Shop the range.
STORAGEWe combine practicality with elegance to make your home a neat space with terrific style. With storage solutions for all over the home, we’re here to help you clear the clutter from your living space. Clothes storage and laundry storage , helps keep the clutter neatly stored away keeping your home efficiently organised. Create a more orderly home today.
HOME ACCESSORIESOur collection of decorative home accessories can really make the difference in showcasing your personal style. Picture frames and vases & ornaments add a nice personal touch and will add character to your home. Curated to offer the wow factor, explore our collection of unique home accessories today .
Contact info
Rye Street, CM23 2HG, Bishop's Stortford, United Kingdom
- help@theurbanmill.co.uk
- theurbanmill.co.uk
4.2
Great
423 reviews
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Hasn’t replied to negative reviews
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Table was below quality so to speak
Table was below quality so to speak, was built perfectly as it was a simple build. All screws were triple checked and the table was still wobbly. Contacted the support team over 3 weeks ago now. Warehouse team had the issue escalated to them but they must be located at the Bermuda triangle as I've not heard anything despite chasing it up plenty of times. Shocking service and quite frankly last time I'll be using them.
1 August 2023
Unprompted review
Reply from The Urban Mill
Good Afternoon,
We sincerely apologise for the delay in our response to your concerns.
Our warehouse has been facing an unprecedented surge in activity, which regrettably affected our ability to address your issue promptly. Please know that we deeply value your feedback and your experience matters to us.
We're fully committed to resolving this matter for you. Our customer care team have been in contact with you with a resolution.
Your patience during this time is greatly appreciated. We are here to assist you every step of the way. Once again, we apologise for any inconvenience caused and thank you for your understanding.
Kind Regards
Jessica
Customer Care Team
The Urban Mill
Reply from The Urban Mill
Good Afternoon Lindsey,
We greatly appreciate your fantastic 5-star review!
It's wonderful to hear that you're enjoying the Pack of 2 Versatile Glass Chopping Boards in Granite. We're equally pleased that our careful packaging and fast delivery met your expectations.
Thank you for choosing our product, and we're excited to have the chance to serve you again in the future!
Kind Regards
Jessica
Customer Care Team
The Urban Mill
Amazing product
Amazing product, had a small defect and without having to argue sent me a replacement out asap. Excellent products & customer service
30 July 2023
Reply from The Urban Mill
Good Afternoon Lily,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had a positive experience with our customer care team while ordering your Clothes Tidy Rail with Shelves and Shoe Rack in Black.
Your satisfaction is our top priority, and we're thrilled to have been able to assist you effectively. Thanks again for choosing us, and we look forward to serving you again soon!
Kind Regards
Jessica
Customer Care Team
The Urban Mill
Items arrived rusted
Items arrived rusted, had to get a refund. We ordered two industrial clothes rails to fit side by side to one another. Upon building these we noticed flaking paint, with rust underneath. We then noticed paint bubbles, and more rust on the inside of the metal where there was no paint. They didn't ask for the items back despite my suggestion they arrange a collection for them, so we ended up having to take them to the recycling centre ourselves. Absolutely awful for sustainability and for quality control. First and last time purchasing from The Urban Mill.
6 August 2023
Reply from The Urban Mill
Good Afternoon Alice,
We sincerely apologise for the inconvenience you experienced with your recent order. We were truly disheartened to learn that the item arrived damaged. This is certainly not the experience we aim to provide our valued customers.
Your feedback has been taken very seriously, and we've implemented additional quality checks in our shipping process to prevent such incidents in the future. We were pleased to process your requested refund promptly to resolve the situation.
In regards to your feedback about not collecting the damaged item, we'd like to share that we consciously made this decision as part of our ongoing efforts to reduce our carbon footprint. Sustainability and caring for the environment are important values to us. As the item has cosmetic damage and fully functional this can be donated and not disposed off.
We genuinely appreciate your understanding and patience throughout this process.
Kind Regards
Jessica
Customer Care Team
The Urban Mill
Failed to deliver, requesting more money
Made purchase, paying extra for next day delivery. Parcel was held in the delivery warehouse for days without explanation. It later transpired that the company had failed to attach the correct address to the parcel despite there being no error with the address I provided in any invoice.
After several back and forths, the company says the parcel has been returned to them because it had been held in the warehouse for too long. They then have the audacity to say they won't send it again unless I pay more for re-delivery.
1 August 2023
Reply from The Urban Mill
Good Afternoon Adam,
Thank you for your review.
The item left our warehouse with the label attached to the address which you submitted on your order.
DPD paused this delivery as they were unable to locate this address, my colleague requested for you to confirm your address and from here one number was missing from the address we had on file.
We contacted DPD to change the address however, as the order had been in the hold bay they had placed the parcel on a return to sender.
We emailed you to inform you that we would need to take a re-delivery fee as we are small business and we are not able to cover this fee. I can see my colleague is still awaiting your response.
Kind Regards,
The Urban Mill
Customer Care Team
Reply from The Urban Mill
Good Afternoon, Garry
Thank you for taking the time to leave us a 5-star review.
It's great to hear you are happy with your Industrial Clothing Rail with 4 Wooden Shelves and Grey Storage Ottoman Cube - 380mm. We hope to be of service to you again in the future.
Kind Regards
Jessica. The Urban Mill Customer Care Team
Great company
Great service, fast delivery, item looks great, easy to install. Very happy, would buy from this company again.
16 July 2023
Reply from The Urban Mill
Dear Kelly.
Thank you for your 5-star review!
We are very pleased to hear you are happy with your
Pack of 2 White Wall Mounted Industrial Pipe Clothes Hanging Rail and it's easy to install.
We hope to assist you again in the future.
Kindest regards.
Amy, Urbanmill Customer Care
Perfect hanging space for guest room
9 July 2023
Reply from The Urban Mill
Good Afternoon, Sarah
Thank you for taking the time to leave us a 5--star review.
It's great to hear that you are happy with your Clothes Rack with 2 Shelves. We hope to be of service to you again.
Kind Regards
Jessica. The Urban Mill Customer Care Team
Reply from The Urban Mill
Good Afternoon, Jamie
Thank you for taking the time to leave us a 5-star review.
We are pleased your order arrived on time and as described. We hope to be of service to you again soon.
Kind Regards
Jessica. The Urban Mill Customer Care Team
Reply from The Urban Mill
Good Afternoon, Jayne
Thank you for taking the time to leave us a 5-star review.
It's great to hear that you are pleased with your Heavy Duty Adjustable Double Chrome Clothes Rail. We hope to be of service to you again soon.
Kind Regards
Jessica. The Urban Mill Customer Care Team
Reply from The Urban Mill
Hi Brian,
Thank you for your amazing 5 star review.
We are pleased you are happy with your Industrial style desk and its great to hear you are pleased with the quality.
I do hope we can be of service to you again soon.
Many Thanks,
Shauna
The Urban Mill
Delivered to the door in good time
9 July 2023
Reply from The Urban Mill
Hello,
Thank you for your fabulous 5 star review.
Its great to hear your received your order within good time.
We do hope we can be of service to you again soon.
Many thanks,
Shauna
The Urban Mill
Excellent clothes rail
Purchased a clothes rail from The Urban Mill, was very happy with the quality of this product. Was easy to assemble and delivery was quick and efficient. Now considering buying an additional rail in the future.
9 July 2023
Reply from The Urban Mill
Hi Alex,
Thank you for taking your time to leave a wonderful 5 star review.
We are pleased to hear you are happy with the quality of your clothing rail and you found it easy to assemble.
We look forward to working with you again.
Many Thanks,
Shauna
The Urban Mill
Great little bin!
Arrived on time and was well packaged. Its a great looking little bin and very sturdy....
9 July 2023
Reply from The Urban Mill
Hi Janet,
Thank you for your 5 star review.
Its great to hear you received your order on time and you was pleased with the packaging. The Pedal bins and becoming more and more popular and I'm sure will soon be one of our best sellers.
We do hope we can be of service to you again soon.
Kind Regards,
Shauna
The Urban Mill
It’s so easy to build and looks fantastic!
Was straight forward to order and delivery was quick!
29 June 2023
Reply from The Urban Mill
Good Morning, Danielle
Thank you for taking the time to review The Urban Mill.
It's great to hear you are happy with your 3 Tier Modern Black Console Table and the quick delivery time. We hope to be of service to you soon.
Kind Regards
Jessica. The Urban Mill Customer Care Team
Reply from The Urban Mill
Good Morning, John
Thank you for taking the time to leave us a 4- star review.
It's great to hear that you are happy with your Heavy Duty Extendable Chrome Clothes Rail. We hope to be of service to you again soon.
Kind Regards
Jessica. The Urban Mill Customer Care Team
Great service fast delivery had a…
Great service fast delivery had a problem with my furniture but was rectified immediately would have no hesitation to buy from them again thanks for a great service
4 July 2023
Reply from The Urban Mill
Good Afternoon, Pat
Thank you for taking the time to leave us a 5-star review.
We do apologise you experienced an issue with your order and we are pleased our customer care team resolved this for you quickly and efficiently.
We look forward to be of service to you again soon.
Kind Regards
Jessica. The Urban Mill Customer Care Team
Very happy with my purchase
Very quick delivery, very easy to put together and looks great in my hallway. Great service and product.
2 July 2023
Reply from The Urban Mill
Good Afternoon, Abi
Thank you for taking the time to review The Urban Mill.
We are pleased you are happy with your 5 Tier Shoe Rack with Top Wooden Shelf and you experienced great service.
We hope to be of service to you again soon.
Kind Regards
Jessica. The Urban Mill Customer Care Team
Beautifully crafted piece of work…
Beautifully crafted piece of work (sign) fairly quick with dispatch and delivery. Happy with my purchase.
14 May 2023
Reply from The Urban Mill
Good Afternoon,
Thank you for taking the time to leave a 5-star review.
It's great to hear that you are happy with your item and the quick delivery time.
We hope to be of service to you again soon.
Kind Regards
Jessica
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hello Simon,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear you are happy with your order and for the great quality. We hope to be of service to you again.
Kind Regards
Jessica
The Urban Mill Customer Care Team
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