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Unique Services Portfolio Limited - (USP) Reviews 5

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TrustScore 4 out of 5

3.9

Home Health Care Service
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Company details

  1. Home Health Care Service
  2. Business Development Service
  3. Social Services Organization

Written by the company

Unique Services Portfolio (USP) - trading as UniqCare London -are dedicated to delivering "high-quality, person-centred care in the comfort of your own home and close to loved ones and community". Our mission is to provide bespoke compassionate, professional, and highly skilled care support that enhances the lives and independence of our clients catering to the elderly and young people, including those with complex care needs, or individuals requiring specialist assistance. We take a "holistic and tailored approach to care", ensuring that each person’s unique preferences, social and religious needs, and aspirations are met with dignity and respect. Our expertly trained carers and support teams are carefully matched to clients, ensuring a "seamless and personal experience" that fosters trust, good relationship and well-being. What We Offer: ✅ 24/7 Managed Personal Care Service – A fully coordinated and responsive service, supported by cutting-edge technology, ensuring safety, comfort, and peace of mind for client and families. ✅ Complex Care Expertise – We specialise in supporting individuals with "Learning Disabilities, Physical Disabilities, Autism, Dementia, and other Medical complexities", working collaboratively with families, health professionals, and local authorities. ✅ Unmatched Quality & Affordability – As one of the Leading Home Care Providers in London, including Essex, Islington, Camden, Lewisham, and Hackney, we deliver exceptional care without compromise—ensuring affordability while maintaining the highest standards and requirements. ✅ Co-Production Approach – We believe in "working alongside our clients and their families in coproduction to create care plans that truly reflect their choices and preferences. With USP, you’re not just receiving care—you’re gaining a trusted partner dedicated to "enhancing independence, dignity, and quality of life". Experience the best in home care with a provider that puts your needs first. Your care, your way—delivered with excellence! We are committed to excellence, dignity, and person-centred care—where quality meets compassion, as care brings us together!

Contact info

3.9

Great

TrustScore 4 out of 5

5 reviews

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Rated 5 out of 5 stars

A Workplace with heart


Working at Serenity Home Care has been an incredibly fulfilling journey.
The team is compassionate, professional, and always ready to support one another.
Management genuinely cares about both staff and clients.
We receive excellent training to provide the best possible care.
Each day brings a chance to make a real difference in someone’s life.
The work environment is respectful, warm, and inclusive.
Clients are treated with dignity, and their needs always come first.
Schedules are flexible, which helps maintain a healthy work-life balance.
Feedback is encouraged, and our voices are heard.
I’m proud to be part of a company that leads with kindness and integrity.

1 July 2025
Unprompted review
Rated 3 out of 5 stars

Time

When I started working with unique service portfolio they always guiding and encouraging me to do better day by day.
Also they accepted my opinion in order to qualified the job . I just want to say thank you a lot.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

The agency staff genuinely cares about…my concerns and needs

The agency staff genuinely cares about their client, I have been particularly impressed by how attentively they listen to my concerns and needs. Their level of empathy and understanding makes all the difference in my experience.
The management team deserves special recognition as well. Their approachable demeanor and willingness to go above and beyond to ensure client satisfaction have created a welcoming environment.

25 March 2025
Unique Services Portfolio Limited - (USP) logo

Reply from Unique Services Portfolio Limited - (USP)

Thank you for your candid feedback! We truly appreciate your kind words and are delighted to hear that you had a positive experience with UniqCare London team. If there’s anything more we can do for you or your loved ones, please don’t hesitate to reach out. We look forward to serving you.... Thanks for choosing UniqCare London! 💙

Rated 5 out of 5 stars

Working with you made my role easier

Working with you made my role easier, unique services make it easier to communicate with the family and it also gives me an idea of areas that we should be looking to minimize the risk of wandering and anxiety to the client they are looking after. I appreciate your patience and thank you for putting care first. I see you growing bigger and better. Once again thank you

9 January 2025
Unique Services Portfolio Limited - (USP) logo

Reply from Unique Services Portfolio Limited - (USP)

It means a lot to us to receive any feedback, but importantly a positive experience from partner professionals. Our team is dedicated to providing compassionate, high-quality care, and knowing that we've made a difference means the world to us. Let us know how we can be of services soon - thanks for choosing UniqCare London!

Rated 5 out of 5 stars

Excellent.

5 March 2025
Unique Services Portfolio Limited - (USP) logo

Reply from Unique Services Portfolio Limited - (USP)

Thank you for your wonderful feedback! Yes, excellent and we continue to improve our services - Our team is dedicated to providing compassionate, high-quality care, and knowing that we've made a difference means the world to us. If there’s anything can improve further - we are listening and ready to work. Thanks for choosing UniqCare London! 💙💙

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