I would give no stars if I could, disgusting scam company! I received my shoes, they were nothing like they were advertised, cheap and nasty and about 2 sizes too small. After about 50 emails reque... See more
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Scam company who won't refund nor send replacement of shoes that don't fit! Cheap & nasty, nothing like reputable brand Skechers. Don't waste your time, and money as you will lose it!! Disgusting..... See more
Ordered 3 times now and I am really happy with everything. All but one item arrived on time and it turned out Royal Mail had lost it. Trouvailles sent out a replacement immediately. Take the few ne... See more
Company replied
Excellent service provided by Josh. We were a little worried our parcel wouldn't be delivered on time - Josh assisted us in tracking our order, followed up to ensure we received the goods and made sur... See more
Company replied
Company details
Written by the company
Behind our online homeware shop is a team of makers and creators who specialise in sourcing unique furniture — built by talented artisans from around the world. Inspired by our love for hidden and undiscovered treasures, we travel to places near and afar where beautiful craft is simply a lifestyle — and where a passion for design is displayed in every detail. We believe that sought-after products shouldn’t be hard to find and so it is both our brand mission and our purpose to curate a collection of thoughtful interiors that shape a special kind of you.
Contact info
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, United Kingdom
- info@thetrouvailles.com
- thetrouvailles.com
2.7
Poor
60 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Awesome customer experience and…
Awesome customer experience and beautiful glassware! Will definitely be a returning customer!
9 January 2022
Unprompted review
Reply from The Trouvailles
Thanks so much for your review, it means a lot to us! We look forward to you shopping with us again :)
Kind Regards
The Trouvailles Team
Great and reliable company
Great and reliable company. Purchased a chopping board, it was sent out promptly and the product is fantastic quality. Would highly recommend using them.
6 January 2022
Unprompted review
Reply from The Trouvailles
Thanks so much for your review, it means a lot to us! We look forward to you shopping with us again :)
Kind Regards
The Trouvailles Team
Excellent purchasing experience
Excellent purchasing experience. The products were well packaged and quite unique. Customer service was very good. I made an enquiry regarding my purchases and I received a prompt professional reply from Josh. I was made to feel my custom was really appreciated. Will definitely be making more purchases in future.
31 December 2021
Unprompted review
Reply from The Trouvailles
Thanks so much for your review, it means a lot to us! We look forward to you shopping with us again :)
Kind Regards
The Trouvailles Team
Thanks for sorting the order!
Had some presents ordered a week or so before Xmas that unfortunately did not arrive before the 25th. That being said customer services team were quick to keep me up to date and the tracking info they supplied showed that everything was dispatched on time and the delays were with the delivery company instead. They also pointed out the delivery times so in all fairness perhaps I should have looked better but I was in a bit of a rush to get presents sorted...would say it could be a little clearer but it is there.
Got a nice discount as a gesture of goodwill that I didn't ask for but is much appreciated and I look forward to getting the order in the next few days fingers crossed 🤞
29 December 2021
Unprompted review
Reply from The Trouvailles
Hi,
Thanks for your review, we really appreciate it. I'm sorry that your order got caught up with the delivery issues but I'm glad to hear that you are happy with how it was dealt with.
I've re-checked the order and it should be with you tomorrow.
Wishing you a Happy New Year ahead!
Kind Regards,
The Trouvailles Team
Great customer service
Great customer service! Issue with a product but it was resolved very quickly with Aaron. Thank you and Merry a Christmas!
22 December 2021
Unprompted review
Lovely products & service
So happy with my new vases! Amazing products, customer service and fast delivery. Will definitely be coming back for more.
20 December 2021
Unprompted review
Reply from The Trouvailles
Hi Olivia,
Thanks for your review, it's very much appreciated.
It's been a challenging month for us with some orders being delayed due to delivery factors outside of our control although we are doing our best to get these sorted. I am really happy to hear that your order was not impacted by these problems.
Wishing you a merry Christmas and a happy New Year ahead!
Kind Regards
The Trouvailles Team
Excellent service provided by Josh
Excellent service provided by Josh. We were a little worried our parcel wouldn't be delivered on time - Josh assisted us in tracking our order, followed up to ensure we received the goods and made sure we were completely happy. Thanks again, we will be back for further project orders!
16 December 2021
Unprompted review
Reply from The Trouvailles
Hi,
Thanks for your review, it's very much appreciated.
It's been a challenging month for us with some orders being delayed due to delivery factors outside of our control although we are doing our best to get these sorted. I am really happy to hear that your order was ultimately delivered in time and that you are happy with our customer service, this means a lot to us.
Wishing you a merry Christmas and a happy New Year ahead!
Kind Regards
The Trouvailles Team
I purchased a Embroidered Leopard print…
I purchased a Embroidered Leopard print cushion from Trouvailles as a first time buyer. It took awhile to arrive but I was kept informed all the way & their customer service was excellent in responding & keeping me informed which gave me piece of mind. They were fair & very generous & compensating & I received a discount code for my next purchase. I ordered late November and due to the demand in RM service it was something beyond the companies control once received by the courier.
The quality of the product is outstanding & the pictures on the website did not give it justice. I felt at first it was a little pricey but exactly what I was looking for & couldn’t find elsewhere, but it’s definitely quality for money. Worth every penny. I love, love, love it. Thank you. I can’t wait to put it on my sofa when it arrives in a few days.
Very satisfied & excited to shop with them again. Thank you 😊
16 December 2021
Unprompted review
Reply from The Trouvailles
Hi Cherise,
Thanks for your review, it's very much appreciated.
It's been a challenging month for us with some orders being delayed due to delivery factors outside of our control although we are doing our best to get these sorted. I am really happy to hear that your order was ultimately delivered in time and that you are happy with the service that you received, this means a lot to us.
Wishing you a merry Christmas and a happy New Year ahead!
Kind Regards
The Trouvailles Team
Lovely item brilliant communication.
Lovely item brilliant communication from seller. A highly recommended company.
15 December 2021
Unprompted review
Reply from The Trouvailles
Hi Sophie,
Thanks for your review, it's very much appreciated.
It's been a challenging month for us with some orders being delayed due to delivery factors outside of our control although we are doing our best to get these sorted. I am really happy to hear that your order was delivered in time and that you are happy with our customer service, this means a lot to us.
Wishing you a merry Christmas and a happy New Year ahead!
Kind Regards
The Trouvailles Team
A great find.
Fabulous website with really unusual homeware products. Definitely not the run of the mill 'high street' goods. Marvellous customer service. Extremely helpful. Will definitely be ordering from this company multiple times.
15 December 2021
Unprompted review
Reply from The Trouvailles
Hi Karen,
Thanks for your review, it's very much appreciated.
It's been a challenging month for us with some orders being delayed due to delivery factors outside of our control although we are doing our best to get these sorted. I am really happy to hear that your order was not impacted by these problems.
Wishing you a merry Christmas and a happy New Year ahead!
Kind Regards
The Trouvailles Team
Great product and excellent customer…
Great product and excellent customer service. Thanks!
14 December 2021
Unprompted review
Reply from The Trouvailles
Hi Stephen,
Thanks for your review, it's very much appreciated.
It's been a challenging month for us with some orders being delayed due to delivery factors outside of our control although we are doing our best to get these sorted. I am really happy to hear that your order was not impacted by these problems.
Wishing you a merry Christmas and a happy New Year ahead!
Kind Regards
The Trouvailles Team
Great customer service
Placed an order for Xmas gifts and forgot to use the discount code for Black Friday. Customer support were more than happy to issue a partial refund of the difference.
22 November 2021
Unprompted review
Reply from The Trouvailles
Hi Sofia,
Thanks for your review, it's very much appreciated.
It's been a challenging month for us with some orders being delayed due to delivery factors outside of our control although we are doing our best to get these sorted. I am really happy to hear that your order was not impacted by these problems.
Wishing you a merry Christmas and a happy New Year ahead!
Kind Regards
The Trouvailles Team
Fantastic
Fantastic! Was gifted a waterfall decanter and it’s great.
15 November 2021
Unprompted review
Reply from The Trouvailles
Hi Ryan,
Thanks so much for your review, it means a lot to us!
Wishing you a merry Christmas and a happy New Year ahead!
Kind Regards
The Trouvailles Team
Arrived on time and looks good thanks.
3 November 2021
Unprompted review
Reply from The Trouvailles
Hi Alexis,
Thanks so much for your review, it means a lot to us!
Kind Regards
The Trouvailles Team
Placed a trade order for our local…
Placed a trade order for our local store - everything arrived quickly and with no issues. Really happy and most of it is flying off our shelves already!
12 October 2021
Unprompted review
Reply from The Trouvailles
Hi Lisa,
Thanks so much for your review, it means a lot to us!
Kind Regards
The Trouvailles Team
Terrible packaging, item okay 👍🏼
My product arrived in awful packaging due to it travelling a long way from China I assume? Luckily the item was not damaged in any way. I probably would of ordered the item direct from China (AliExpress or something) if I had known and saved myself some money as I believe this is a drop shipping site. None the less, customer service was good and the item wasn’t damaged.
25 September 2021
Unprompted review
Reply from The Trouvailles
Hi Emily,
Thanks for your feedback and I have passed your comments on about packaging to the supplier.
We are clear that our products come from suppliers all over the world (UK, EU and the Far East) and unfortunately in transit the outer packaging can on occasion get a little damaged, particularly on longer journeys; but I am glad to hear that the products ultimately arrived safely and we will take your feedback on-board.
Thanks!
The Trouvailles Team
Brilliant customer care
I ordered a glass which unfortunately arrived damaged, this was quickly sorted with the best customer care. I was overall very pleased thank you.
2 September 2021
Unprompted review
Reply from The Trouvailles
Hi,
Thanks so much for your review, it means a lot to us!
Kind Regards
The Trouvailles Team
Purchased a few things for our friends…
Purchased a few things for our friends from their wedding list. Arrived promptly and well packaged
18 August 2021
Unprompted review
The Face vase looks so good above my…
The Face vase looks so good above my fireplace, coming back for the smaller one to complete the pair 🤩
12 August 2021
Unprompted review
Poor service overall
Ordered three glass jars for best part of £100. Waited an age for them to come- way longer than advertised. Company refunded me ten per cent less VAT for the wait. Fair enough. They came the day before yesterday. Inadequately packaged so one was smashed in the box. E mailed immediately with a photo. Been offered a replacement but no response when I asked for a timescale. Alternative appears to be that I must repackage the two undamaged ones and make my own arrangements, at my expense, to return them before I obtain a full refund.
Very disappointed by such poor service and won’t be shopping with this site again.
REPLY TO THE TROUVAILLES
I stand by what I have written in
It’s entirety despite having just been threatened by a customer service adviser with their “legal team” whoever they are. Noted another dissatisfied customer was accused of libel by them. Great customer service ethos!
Funny how I suddenly got a reply almost immediately after I posted my review when radio silence prevailed beforehand. Still none the wiser how to make the return- no advice given despite the request.
11 August 2021
Unprompted review
Reply from The Trouvailles
A very disappointing and misleading review. From our other reviews I hope that customers can see the majority of our customers are happy with the service and products they receive and we go above and beyond to fix any issues.
Regarding this order - You purchased three of the same item which are sold individually and not as a set. We immediately offered a replacement for the damaged single item or a full refund if the other two were returned to us. Perfectly reasonably you asked for an ETA for the replacement but gave us less than 24 hours to respond. As per the email we sent separately to this response, we are getting back to everyone as quickly as possible and in the order that requests/questions have come through.
Your statement about late delivery is entirely untrue. Whilst delivery occurred towards the end of the communicated window it was delivered within the advertised timeframe. The partial refund was given purely as goodwill as you were unhappy and not for late delivery.
The requirement to pay for the return shipping is part of the terms and conditions that you agreed to but for some reason no longer think should apply to you. Additionally we already provide customers shipping labels for returns.
We have already agreed to refund the damaged item as we did from the start and we will provide a full refund for the remaining items once returned.
You were indeed advised how to return the items but you insisted that you should not have to follow the terms agreed to at the point of purchase. The option to return the other two is still open and has never not been an offered. Damaged item was refunded entirely.
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