I regret purchasing from "The Trouser Lab". After receiving my order for a pair of trouses, I found the fit to be incorrect and immediately placed a return request. It has now been 5 days, and I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a pair of trousers from The Trouser Shop. They look good, and fitted me; but after wearing them for a week, the stitching of one of the turnups came apart, requiring me to resew it. Also... See more
Company replied
I did not state that the experience was great, it was as stated in respect of delivery. I think that the quality is not as good as I was expecting, for the price quoted as original and the expanding... See more
Company replied
My experience was made a lot easier by contacting your after sales support.I was speaking to a man who goes by the name of john.there was a small problem with the delivery service.I have Now received... See more
Company replied
Company details
Written by the company
Offering Menswear Trousers in a large range of sizes, from 32" - 60" waist, with many styles to chose from and free delivery on all orders. Also offering alterations on trousers for a more bespoke fit.
Contact info
Swan Bridge, B70 0DJ, West Bromwich , United Kingdom
- 1215 203900
- customercare@thetrousershop.com
- thetrousershop.com
2.7
Poor
48 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fitting
The trousers are the size ordered, unlike some companies where it's pot luck. Comfortable and smart.
22 July 2023
Reply from The Trouser Shop
Hello Mr Turnbull,
Thank you for your brilliant review, we really appreciate you taking the time to leave us a review.
Many Thanks,
Sarah
Customer Service
The trousers fit perfectly
The trousers fit perfectly, good quality, colour just what I wanted, I would buy from The Trouser shop again.
I am over 80 and its hard to get trousers in the shops now, The Trouser shop has Trousers for all ages and all styles.
13 July 2023
Reply from The Trouser Shop
Hello Mr Malam,
Thank you for your glowing 5* review, we are so glad you are happy with your purchase and hope to see you again!
Kind Regards,
Sarah
Customer Service
Quality at a reasonable price
14 July 2023
Reply from The Trouser Shop
Hello Mr Philp,
Thank you for your 5* review, we are so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
My experience was made a lot easier by…
My experience was made a lot easier by contacting your after sales support.I was speaking to a man who goes by the name of john.there was a small problem with the delivery service.I have Now received my new trousers I know I will be using your service again on 1.8.2023.This man named John who is a member of your help team.I wish everyone was as good as John was with dealing with problem's again thank you all.
12 July 2023
Reply from The Trouser Shop
Hello Mr Card,
Thank you for your wonderful 5* review, we have passed this onto John in our team and he is thrilled! We take our customer service very seriously and we are so glad we managed to help.
Kind Regards,
Sarah
Customer Service
Reply from The Trouser Shop
Hello Mr Mcaleavy,
Thank you for your positive review, we are so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
Reply from The Trouser Shop
Hello Mr Armitage,
Thank you for your 5* review, we are so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
Good quality trousers and good service
4 July 2023
Reply from The Trouser Shop
Hello Mr Kazi,
Thank you for your 5* review, we are so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
well made trousers good fit good…
Well made trousers good fit good service,courier service very good,would buy again.
22 May 2023
First rate and stylish and comfortable!!
20 May 2023
Reply from The Trouser Shop
Hello Mr Reading,
Thank you for taking the time to leave a great review! We really appreciate the support.
Kind Regards,
Sarah
Customer Service
Good quality,very efficient…
Good quality,very efficient company,speedy delivery, , good value
16 May 2023
Reply from The Trouser Shop
Hi Mr Charles,
Thank you so much for your lovely review, so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
Perfect fit!!!!!
light weight material does not crease, he looks good and tidy all day.27inch leg saves me taking up. Good value for money 💰
12 May 2023
Reply from The Trouser Shop
Hi Mrs Maclaughlin,
Thank you so much for your kind review, so lovely to hear.
Kind Regards,
Sarah
Customer Service
Perfect fit 👌 Perfect service thanks 😊
5 May 2023
Reply from The Trouser Shop
Hi Mr Webb,
Thank you so much for your brilliant review! We really appreciate it.
Kind Regards,
Sarah
Customer Service
Excellent service Great fit
20 April 2023
Reply from The Trouser Shop
Hi Michael,
Thank you so much for your 5* review, we really appreciate you taking the time to leave a review.
Kind Regards,
Sarah
Customer Service
Reply from The Trouser Shop
Hi Mr Russell,
Thank you so much for your lovely review, so glad you are happy with your new purchase.
Kind Regards,
Sarah
Customer Service
Reply from The Trouser Shop
Hi Paul,
Thank you so much for your lovely review, we are so happy you like your new trousers!
Kind Regards,
Sarah
Customer Service
Nice trousers quick delivery
27 March 2023
Reply from The Trouser Shop
Hi Mr Renshaw,
Thank you very much for your 5* review, we really appreciate you taking the time to leave a positive review.
Kind Regards,
Sarah
Customer Service
Doubtful quality trousers, lots of spam
I bought a pair of trousers from The Trouser Shop. They look good, and fitted me; but after wearing them for a week, the stitching of one of the turnups came apart, requiring me to resew it.
Also, they're still sending me at least one unsolicited email each day, despite two attempts to unsubscribe.
20 March 2023
Reply from The Trouser Shop
Hi Mr Wedd, I am really sorry to hear this, we would have happily paid for return postage to re-sew or supply a new trouser for you, but unfortunately you haven't contacted us regarding your issue and this review is the first we are hearing about it, therefore not allowing us to rectify this for you. In regards to the spam, we don't actually have any emails set up currently as we are a new business, the only emails we'd send would be in regards to your order/status of order/leaving a product review of your order. It's a shame we weren't given the option to rectify this issue for you before receiving a damaging review. As a new business we are really striving for excellent customer service so I'm sorry we weren't given the chance to show this on this occasion.
Kind Regards,
Sarah
Customer Service
Perfect fitting trousers
Great service, easy to use website.
Ordered trousers to wear on the golf course and they are perfect.
Fitting is tailored but not slim and the expanding waist is a game changer.
16 March 2023
Unprompted review
Reply from The Trouser Shop
Thank you for your kind review Mr Singh. We hope to be of service to you in the future.
Kind Regards,
Sarah D
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.