Thetoyhunter Reviews 18

Sent me a knock off product, (completely horrible quality) The product was unlike what was described or shown in photos. Also when trying to get into contact with them I receive nothing but silence, safe to say they steal your money.

Nice and very professional seller. Highly recommended! :)

I cancelled my order, but unfortunately the toy hunter sent it to me anyway. After several days Duane replied with a returns address and it was sent and delivered. I had to chase up my refund of £169.97 from them which arrived later and PayPal confirmed. But after several days, PayPal contacted me to say that the toy hunter cancelled the refund without explanation. Now I'm out of pocket and still no contact from them.

Paid for an order mid-December for 48-hour track and trace delivery, still haven't received the package or any details about delivery. I have emailed The Toy Hunter twice about my order and I have had no reply. Apparently, this is a legitimate site, but it definitely feels like a scam. I will be taking the matter further with the correct legal entities.

AVOID! AVOID! AVOID! Pay money… get nothing! Emails ignored. Once they take your money you can say goodbye to it forever - whether you get your goods or not!

I preordered 6 Action figures in October 2022 and paid a deposit for all (and postage and packaging). The orders were never fulfilled (I waited months) and the money was never refunded. All emails sent to query the unfulfilled orders (2 emails sent in late 2023) and request a refund went unanswered. Knowingly holding onto to a customer’s money when they receive nothing is just plain dishonest.

Bottomline, if you value your time (and money) and don’t want the hassle of raising a dispute with your credit card company or contacting trading standards then spend your money elsewhere! There is a clear pattern emerging on this company! Look elsewhere and give your business to a company that deserves it.

When it goes well, it's fine. Half a dozen orders fulfilled. But when there's a problem, the 'Closed' sign goes up. I pre-ordered an item (paid deposit, then paid remaining amount on same day as invoice was received). I was informed it was due in stock the following week. That was October 2023 and it's now late April 2024. I emailed The Toy Hunter 2-3 times since 2023, then left a message on the answering machine not long ago. No reply to any. I've now switched to a different retailer who so far has been excellent. ***Note the exact date of my experience is only a guess. It was October 2023.***

Do not buy from this shop as they fail to fulfil orders and do not respond to emails and fail to refund their customers. Avoid at all costs!

Awful service. Avoid like the plague. Made an order, did not receive the item in the planned time span. Contacted the seller on the website email - no response. Contacted the seller through their eBay account - no response. Contacted them through phone - no answer. Contacted them through WhatsApp - no response. Absolute terrible way of customer service. Absolutely avoid. Have not received my item or no reply from them.
Going to at least take action to try to get their eBay account closed as they shouldn't be advertising items that they don't fulfill the payment on as im not the only person to write a negative review on this seller.

Ignored me for two weeks after I asked to cancel the order because they'd over-sold one of the items, only received a reply when I said I'd open a paypal dispute if they were unable to. Then received an email accusing me of threatening them. Avoid.

Terrible company. Had item listed as in stock, didn’t send, when I contacted them they sent email saying was waiting for it come in, had used before so thought ok I’ll wait. But never came, after a follow up email a few months later was told some more lies. Radio silence after that, no reply email, website or anything. AVOID AT ALL COSTS I was left out of pocket

Pre- Ordered a few figures…
Attempted to cancel the order as it was taking FOREVER:-
Via email - No response
Via Facebook - No response
Via email again - No response

I then receive a PayPal invoice for 2 of the 3 items I ordered as they’re due in ‘soon’
I cancelled the PayPal invoice with a message regarding my emails. Guess what? NO RESPONSE!

Silly way to manage a company!

Made two orders from the website in 2022. The figures were firstly delayed three times. Then tried to contact them to cancel no response. Have to escalate the case to claim back payments made. Avoid at all costs.

Ordered on the 22nd July, with 48hr delivery method. No update, no tracking, no reply to my email i have sent on the 28th July. Paypal resolution started.

Ordered a few things before, had my Riddler statue delivered today in excellent condition, happy 👍😀!

Great experience with a really friendly, professional team.
Initial purchase was via Amazon but am really happy that I can go straight to source. Fair pricing and some good deals to be had.
Highly recommended.

Great experience shopping at the toy hunter. Excellent communication, item sent promptly and well packaged. I look forward to do business again.