The Telecom Shop PTY LTD Reviews 

I wouldn't recommend them to a friend.
Prices are sighter cheaper than other shops but absolutely no customer service. They have tured into only salesman that don't care about quality. Once they have got the money, they are not obliged to respond to your concerns. They gave me wrong advice, despite numerous emails advisig my settings, sold us an incompatible package, sent us their technician who was unfamiliar with Panasonic struggling for 3 hours to set up the auto attedant message finally couldn't transfer voice over audio file to the system properly and couldn't run the secod line.
We wrote numerous emails to Telecomshop for a response on why they sold us the equipment that won't work. No response to fix the problem. Not a single apology. Finally we informed their manager to solve the problem. His immediate response was so bullying that leaves us with no choice but taking the case to Fair Trading.

The Telecom Shop has great used products and great service

Ordered. Paid. Received next day. - Easy as 1-2-3.

I would like to comment on the service that we received from The Telecom Shop. From the initial contact through to problem solving I was very impressed. Telephone support and product knowledge was better than any I have experienced for some time. People who speak english, and know the product are hard to find in today's market and to me that was a deciding edge. The head set we purchased for our phone system arrived with a problem with the switch/dial on the bottom. After determining the problem the head set was replaced with a new one. The prompt emails and diagnosis of the problem was excellent. Our small business relies on our receptionist and their efficiency in being able to move around whilst answering the phone. Many thanks
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Very fast service, items were in excellent condition. Able to talk to staff on the phone who knew exactly how to help when required. Will be buying more items from them as the price is very good.

Ordered two NEC refubished phone units. Half the price of our usual supplier and delivered to our door the next day. Great service. Happy to recommend this service.

Have used many times over the years to get cheaper replacement Cisco VOIP handsets. Has always been a great experience and the products of very good condition.

Will happily continue to use.

Dear Josh,

I just want to say thank you for your help, service and equipment your company provided in setting up our office at Smithfield. Every thing works perfectly and we are very happy with it.

Best Regards

Emil . Y
Solarmatic Pty Ltd

The Telecom Shop staff were very knowledgeable and were able to answer queries in great detail. Shipping was also fast and we received our purchase soon after placing our order.

They were very helpful, understood exactly what we were after and delivered it in a prompt manner

I wish to advise that the experience with the Telecom shop has been very professional and the customer service has been over and beyond my expectation with the delivery of goods within the reasonable time frame,

Customer service is good & delivery is fast!

Very, very efficient service

Quick and painless online ordering service and then was updated via email at the process of my order so I was kept in the loop of when my product would arrive. Will definitely use The Telecom Shop again for future telephone needs.

I searched the entire globe and have found the best Nortel equipmetn refurbished is from the Telecom Shop in Australia. Great service and price. Clean phones. Check them out.

i will definitely return to the telecom shop. the customer service was fantastic and Josh knew his product back to front. would definitely refer future colleagues and friends .