AVOID - Service cannot be accessed. My father used The TechTeam without any issues for over 5 years with an annual invitation to renew cover. However, in March 24 payment was taken via credit card wit... See more
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I tried all the phone numbers on the website and all are not available ie not known. This company had a shop on Farringdon Road, North Shields where I took out an annual contract for my laptop. The sh... See more
Johnny has now removed himself off the website to try hide from the flack he's getting! He's operating under a dissolved company. His company does not provide DBS checks to anyone, he's... See more
Pawel, our technician, is a well presented, polite, patient young man with excellent computer knowledge.He patiently fixed the problem. I have read the detrimental reviews about this company and sin... See more
Company details
Written by the company
TheTechTeam specialises in helping people who are baffled by technology - home users & small businesses. Get more out of your desktop and laptop computers, your smartphones or tablets or let us get your business working smarter not harder using tech.
Contact info
11 Farrington Road, North Shields, NE30 3ER, United Kingdom
- 0800 288 9519
- hello@thetechteam.it
- thetechteam.it
2.3
Poor
28 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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a very nice and talented engineer
a very nice and talented engineer called Matt gave up alot of time to sort this problem out no thanks to bt. Our emails are sorted and the engineer sorted the computer initially. Ian and Christine
19 April 2023
Unprompted review
Very good service, prompt and polite
A young man rang to say he was able to arrive within half an hour. Seemed very knowledgeable. Listened to everything I needed to say. Checked my pc over and ran some tests. Very pleasant gentleman and explained what the problem might be. No hard sell and was very polite and courteous. Thank you Michael at tech team. If I need my ox sorting out again I would consider using this company again. I do feel the technicians should carry some ID please.
17 April 2023
Unprompted review
Do not use - Weak Data protection
This company cannot protect your personal and private information. Do not transfer any money to them as they are unable to trace and refund when an issue occurs. My recommendation is that you use a reputable company with appropriate security in place. This is still an active case to obtain my promised refund but they are now gaslighting me when I request an update or any action that I need to take.
4 March 2023
Unprompted review
Very good service
This is a clever idea - IT service house calls. I’m giving four stars for the poor explanation on their website of how the system works - a local person comes out for a prepaid fixed price of £95, regardless of the issue, plus you get some stuff (newsletter and online help for a year) I probably won’t use. It would be good to explain the system on the website, give the names of the local people on the team, provide a more flexible pricing system, and give the option of opting out of the extras.
That said, everything else was excellent - a quick response, easy to set up the meeting, and a very personable and knowledgeable technician in Jim who spent 2 hours trying to sort out a difficult problem and would not give up - finally succeeding!
22 March 2023
Unprompted review
Prompt and Efficient Service.
We received a very prompt response from our initial enquiry and received a telephone call from the technician one hour before his arrival. He repaired our laptop during the home visit within 30 minutes. We would definitely use this company again.
17 March 2023
Unprompted review
very helpful,good communication and…
very helpful,good communication and solved the problem.
17 March 2023
Unprompted review
Great company
Staff are reliable and helpful and you are never made to feel stupid. The technicians know their stuff and seem to be able to fix most home technology problems, even printers!
You get an initial call out included with your subscription and unlimited online help after that or you can pay a small fee for another call out if required. Great to find a company offering this much-needed service.
15 March 2023
Unprompted review
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