The Tech Club Reviews 

285
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS COMPANY ‼️Returned item via recorded delivery ,sent numerous emails with no response and no refund. Tech club your customer service is a joke!!!!!!!

Rated 5 out of 5 stars

Mega lads behind this company, ordered yday, received today, all sweet & sound as expected upon delivery - happy enough to open an exchange for me which has been sent back today and they’ll be sendi... See more

Company replied

Rated 1 out of 5 stars

Do not order of here it’s a scam , Absolutely awful customer service. Placed an order Friday 18th April at 17:36 of £204.98 they’ve emailed me back about 3 times saying they’re waiting for stock and i... See more

Rated 5 out of 5 stars

Ordered twice from Tech Club and had a good experience both times. Good variety and sizing at good price compared to other retailers I considered. Received a discount code for the last order which... See more

Company replied

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2.7

Poor

TrustScore 2.5 out of 5

285 reviews

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No recent history of asking for reviews

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2.7

All reviews

(285)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

NO ITEM RECEIVED

Still haven’t received item after paying for next day delivery. Emailed the customer service with zero reply. Shocking firm who have basically stolen my money with no reply or update regarding my parcel. Do not order from these and always read reviews first.

30 August 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Hi Ben,

As explained over email, your order was lost in transit and as per your request has been refunded.

Regards
The Tech Club team

Rated 1 out of 5 stars

Awful service / items not received

Awful service - wish i had read the negative reviews before ordering. Ordered 5 days ago (order #44466) and paid extra for tracked next day delivery due to my son needing the items for a football trip. The clothes have not been received and my emails and messages via the contact us page have been unanswered despite the auto reply being “ customer service opening hours are Monday - Friday 9am - 4pm, If you have contacted us outside of these hours, one of the team will be in contact on the next working day.” When i use the auto chat it says “awaiting fulfilment” yet there is no indication or warning prior to ordering that there will be any delay - shouldn’t offer and charge for next day delivery if you can not complete orders in this timeframe. I will now need to make the 45 mile round journey to go and purchase something else leaving me out of pocket and time.

12 August 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Hi Nicola,

I can see from the tickets one of the team has replied to your emails, Unfortunately your order was lost in transit and has now been refunded to avoid any further wait time for you.

Rated 1 out of 5 stars

Still waiting on on a top that wasn't…

Still waiting on on a top that wasn't sent out on 19th July terrible customer service

19 July 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Hi Steven,

As communicated with you via email, your t-shirt has been delivered - https://track.dpdlocal.co.uk/parcels/15976780427466*20681

Rated 5 out of 5 stars

Great quality and speedy delivery!

Great quality and speedy delivery. Ordered 2 sets for my son, they arrived on time and are really nice. When I had a question I emailed the team and they got straight back to me. Would recommend to anyone looking for good quality sports wear and will definitely be ordering again! Loved not having to trawl through a site to find matching top and bottoms!

8 August 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Thank you for shopping with us.

Rated 1 out of 5 stars

I still have not had my refund

I still have not had my refund. My order has was sent and returned by tracked delivery. It was returned on the 29-07. I have emailed a further two more times and had no reply at all!

Can someone please help and give me my money back

9 August 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Hi Malcolm,

As you know, we were awaiting response to our email if you needed an exchange or refund, this was not responded to and on the mean time you have left this review.

Your refund was processed within minutes of us receiving response to us reaching out after your review.

Rated 5 out of 5 stars

Great company experience!

Ordered yet another set from this website. Pink and black nike shorts and tshirt set, came next day, gave voucher, usual. Exited to order alot more!

30 July 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Thank you for shopping with us.

Rated 1 out of 5 stars

Disgusting customer service

Ordered 3 junior Nike sets on the 21st July with 2-3 days delivery stated. The money was taken immediately from my bank account. I've still not had the goods and I'm now being completely ghosted. No replies to numerous emails and all I get from chat is that my order is 'awaiting fulfilment'. Disgusting customer service! So disappointed for my little boy who was really excited to wear the sets on his holidays! Shame on you for not even having the decency to respond to emails and just be honest!

30 July 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Hi Kathryn,

As communicated with you via email, your order was lost in transit by the courier, your shipping costs were refunded and another order was dispatched right away.

Royal Mail tracking - OE096792502GB

Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY

DO NOT BUY ANYTHING FROM THIS COMPANY - I had purchased a set some time back and waited a month for it! After emailing for weeks I finally got a reply to be told the items were on pre release, nothing was stated about it being on pre release! I stupidly bought another set recently, recieved my items for them to be complete opposite colour to each other - again I have tried to email and heard nothing back -I thought I’d give them another chance as mistakes do happen. Never again! Save yourself the hassle and don’t buy anything from these guys

25 July 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

We have received no contact from anybody under your name, Please contact us on contact@thetech-club.co.uk and we will get this sorted right away.

Rated 3 out of 5 stars

Not received exchanged items

I sent items back on 7th July to be exchanged. Tech Club received items on 9th July. I contacted them on 16th July for tracking information on my exchanges as not heard anything, they responded asking when I returned the items and they would follow up.
I sent them the proof of them receiving the returns and now no response. I have emailed them again today.
Update - I’ve now had a call to say the exchanged items will be posted out today.

17 July 2024
Unprompted review
Rated 1 out of 5 stars

Still waiting delivery !!!

Placed an order on 3rd July on 2-3 day delivery but it has still not arrived after 9 days.I have sent emails several times but had no real response just automated reply
Extremely disappointed as they have had their money and I expected a call or response by now

3 July 2024
Unprompted review
Rated 4 out of 5 stars

Still waiting…..no response in email

Updated 03.07.24 - tech club have now been in contact after I left my first review, and my delivery came today. Happy customer

Previous review - I ordered on 19.06.24, delivery said 2-3 working days. I still don’t have it (currently 9 working days). I’ve emailed twice to find out what’s happening with my order and still haven’t had a message back

Really disappointing

2 July 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Please email us on contact@thetech-club.co.uk and one of the team will respond to your request immediately.

Rated 5 out of 5 stars

Superb

Second to non customer service and very quick with answering to queries.
Very good products and prices.
I will recommend them to anyone.

26 June 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Thank you for shopping with us!

Rated 5 out of 5 stars

Great service

I ordered 4 sets for my son they got lost in transit, the company sorted it straight away and sent me another 4 which I received the next day. They were too small so I spoke to one of the team who were very helpful. I returned all the items and received the exchange within a few days. Great service thank you.

14 June 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Thank you for shopping with us!

Rated 5 out of 5 stars

Great Company to deal with

Great Company to deal with!

Excellent customer service, pleasant, helpful and respond to emails within an hour. Super fast delivery, well packaged perfect items!

20 June 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Thank you for shopping with us!

Rated 5 out of 5 stars

Wonderful Service

Made a purchase and Royal Mail tracking wasn’t accurate and not delivered in time stated. Emailed the Tech Club who followed it up and sorted it out for me. Very helpful staff member.

14 June 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Thank you for shopping with us!

Rated 1 out of 5 stars

#40008 paid for next day tracked…

#40008 paid for next day tracked delivery over a week later and still no dispatch email. Have emailed twice with no reply. Avoid this lousy company.

13 June 2024
Unprompted review
The Tech Club logo

Reply from The Tech Club

Hi Shakeel,

I have just seen your review so looking into this for you.

We have received no email from you at all.

Your order has been flagged for high fraud, so we would need to see screenshot of the transaction from your online bank to clear this and then this can be shipped right away.

Regards
The Tech Club team

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