The TCM Group Reviews 

377
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptionally knowledgeable staff and inspiring trainers who always create a wonderfully supportive learning environment, delivering engaging interactive sessions with great expertise and enthusiasm. People also highlight that the course content is exceptionally well-structured, offering a perfect balance between theory and practical tools that are directly applicable to professional and daily personal life. Some reviewers were not happy with the course materials, noting that the initial information provided could sometimes feel confusing or automated, and suggested that more detailed case studies and relevant examples would be beneficial.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently highlighting their wealth of knowledge, engaging... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the engaging, well-structured... See more

Service

Users describe positive interactions with service, highlighting exceptional training sessions that are both... See more

Product

Customers consistently note positive experiences with product, describing the coaching course as practical,... See more

Quality

Consumers express great satisfaction with the exceptional quality of the course, highlighting its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend the Quality Conversations course to anyone - the day covered so many learnings and new ways of thinking things you thought you already knew. The course wasn’t dull, it explored va... See more

Company replied

Rated 5 out of 5 stars

I joined the three masterclass sessions covering Culture Catalysts, Redesigning People and Culture, and Culture as a Strategic Asset. Each session walked you through the simple methodology... See more

Company replied

Rated 5 out of 5 stars

Thoralf has been an excellent tutor for our first two days of our Leadership course. His explanations are engaging and thorough, with a very calm and approachable aura! I can take many things away fro... See more

Company replied

Rated 5 out of 5 stars

I took the 5-day mediation course with Marie Coombes. The course was very well-structured, striking the perfect balance between theory and practice. Marie was a brilliant instructor, who explained and... See more

Company replied


Company details

  1. Business Management Consultant
  2. Coaching Center
  3. Education Center
  4. Human Resource Consulting
  5. Mediation Service
  6. Training Centre

About The TCM Group

Written by the company

TCM putting people first

TCM is a leading global provider of mediation, investigations, coaching, conflict management, HR, culture change, turnaround and leadership consultancy and training services.

These companies are part of the TCM Group:

The TCM group Engage Leadership The Mediation Company Resolution Framework People & Culture Engage Coaching Transformational Culture The Investigation Company The People & Culture Association

Contact info

Join us at TCM Academy

At the TCM Academy we provide world-class training.

4.9

Excellent

TrustScore 5 out of 5

377 reviews

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4.9

All reviews

(377)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Camp Rezayat

Excellent course training thank you so much my pleasure

7 September 2025
Unprompted review
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Reply from The TCM Group

Hi Wael, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent course- great trainer

Excellent training but too short- should have been two days - Fabulous trainer Marie - very good at keeping it focused, clear and taught us all new, important skills to move forward in resolution/mediation.There was also great people on the course sharing experiences as part of the training which also helped. I would really like to pursue this further in the future.

13 August 2025
Unprompted review
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Reply from The TCM Group

Hi Trudi, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Practical, professional skills to undertake HR investigations in a thorough and restorative manner.

Practical, professional skills to undertake HR investigations in a thorough and restorative manner.

Clear and concise skills, tips and guides to undertaking a HR investigation from the start.

Additionally useful to form preventative practice in both HR and other disciplines. Highly recommended.

11 July 2025
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Reply from The TCM Group

Hi Terri, thank you for your kind review! We are so pleased to hear that you would highly recommend our course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great and useful training for…

Great and useful training for development

9 July 2025
Unprompted review
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Reply from The TCM Group

Hi Richard, thank you for your kind review! We are so pleased to hear that you found the training useful. Kind regards, The TCM Group.

Rated 5 out of 5 stars

I just completed the five day Mediation…

I just completed the five day Mediation course and it was everything I wanted and more. The chance for honest discussions. sharing of experiences and practical elements were all excellent. The trainer was also very experienced and knowledgeable. Would highly recommend.

23 June 2025
Unprompted review
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Reply from The TCM Group

Hi Angie, thank you for your kind review! We are so pleased to hear that the course was everything you wanted and more. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great insightful mediation training

A great training with lots of insights on mediation. Andi was great in explaining the process, well structured, and the training was very interactive. Along with the learning and exchange of experiences we also had fun.

27 June 2025
Unprompted review
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Reply from The TCM Group

Hi Jenny, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Thank you TCM!

I’ve enjoyed the training and the friendly atmosphere created by the trainer. The learning was an added value that I truly enjoyed and appreciate

27 June 2025
Unprompted review
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Reply from The TCM Group

Hi Sawsan, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great mediation course

Great course, really comprehensive and a brilliant model for workplace mediation !

27 June 2025
Unprompted review
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Reply from The TCM Group

Hi Sally, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Professional approach

Professional approach. Great trainers. Really enjoyed it!

26 June 2025
Unprompted review
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Reply from The TCM Group

Hi Justyna, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Fantastic experience on 2 day mediation course

Great training session led by Polly who was fantastic. I feel much more confident holding mediation sessions now

18 June 2025
Unprompted review
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Reply from The TCM Group

Hi Alisha, thank you for your kind review! We are so pleased to hear that you feel more confident to conduct a mediation following your training with Polly. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Marie was a great facilitator!

Marie was a great facilitator!! thank you! I found the sessions really well run and the content was delivered in an interesting and fun way.
The group discussions were facilitated well, and I appreciated Marie sharing her personal experiences of mediation.

24 April 2025
Unprompted review
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Reply from The TCM Group

Hi Annie, thank you for your kind review! We are so pleased to hear that you enjoyed the session run by Marie. Kind regards, The TCM Group.

Rated 5 out of 5 stars

A very well run course

I recently completed a Mediation course run by TCM. The course was run very well, with there being lots of course handout and a very well written workbook. The Lecturers on the course were extremely good and professional. I would highly recommend the TCM Group based upon my experience.

30 May 2025
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Reply from The TCM Group

Hi Gary, thank you for your kind review! We are so pleased to hear that you would highly recommend us and that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Informative and well delivered.

I found the course very useful and informative, facilitated in a professional manner by a knowledgeable expert in their field. It was well organised and delivered quality content. It was fast paced and covered a lot, so I would recommend people new to culture change do some pre-course reading in advance of attending. Would recommend to others.

27 May 2025
Unprompted review
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Reply from The TCM Group

Hi Andrea, thank you for your kind review! We are so pleased to hear that you found the course useful and informative. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Work Place Mediation Qualification - High Quality Learning Experience

The content of the course was very well put together. The facilitation was excellent. The course does really need you to commit to it as it is fast paced and covers a range of theories and practical work. I would recommend this course for anyone who wants to gain quality work place mediation skills.

12 May 2025
Unprompted review
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Reply from The TCM Group

Thank you for your kind review! We are so pleased to hear that you enjoyed our course. Happy Mediating! Kind regards, The TCM Group.

Rated 5 out of 5 stars

5 day mediation course

I attended the 5 day mediation course - the facilitator Marie was brilliant, so engaging and with a wealth of experience to ask lots of questions and get best practice and plenty of real life examples. The course itself is so thorough and I feel equipped to deal with mediation.

12 May 2025
Unprompted review
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Reply from The TCM Group

Hi Charley, thank you for your kind review! We are so pleased to hear that you feel fully equipped for mediation following our National Certificate in Workplace Mediation course. Happy Mediating! Kind regards, The TCM Group.

Rated 5 out of 5 stars

I did the 3-day Resolution Facilitation…

I did the 3-day Resolution Facilitation course, and it was one of the most enjoyable, informative and thought provocting courses I have been on.

The pre-course support from Cameron was first-class, and the tutor, Alex, kept it lively and real. Well recommended.

13 March 2025
Unprompted review
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Reply from The TCM Group

Hi Tom, thank you for your kind review! We are so pleased to hear that you found the course enjoyable and had a good, all-round experience with us. Kind regards, The TCM Group.

Rated 5 out of 5 stars

The TCM Group training was five star

The TCM Group training was five star. The course was structured, balancing theory, skillsets and practice in the timeframe, and was delivered by extremely experienced, top-quality professional mediators. The support team and aftercare were also exceptional. I would strongly recommend this qualification and really appreciate the TCM Group's culture and values: I will train with them again.

2 May 2025
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Reply from The TCM Group

Hi Louise, thank you for your kind review! We are so pleased to hear that you found the experience with us exceptional. Happy Mediating! Kind regards, The TCM Group.

Rated 5 out of 5 stars

The mediation course was excellent

The mediation course was excellent - extremely high quality training, would thoroughly recommend.

2 May 2025
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Reply from The TCM Group

Hi Nicky, thank you for your kind review! We are so pleased to hear that you enjoyed our course and would recommend. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great training

It was a very helpful, informative and enjoyable learning experience.

24 April 2025
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi Ping, thank you for your kind review! Kind regards, The TCM Group.

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