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See what reviewers are saying
I used the company last year & got a refund. I opened a claim this year, sent the information requested & the email address is not working. No one answers the phone. I want a refund of my £75 fee A... See more
Did exactly what they said they would, and in a reasonable timeframe. Got my money within a month or two, which isn't bad considering it's HMRC we're talking about. Of course TRC took their fee, but i... See more
Company replied
These guys will leave no stone unturned to make sure you get back any overpaid taxes, Very easy online form to complete and you'll be suprised that you could be claiming a rebate just for washing your... See more
Company replied
Company details
Written by the company
The Tax Refund Company has been helping ordinary taxpayers check their tax codes for errors and claim tax refunds since 1994. With over 3.2 million taxpayers having applied for a tax code review and with a reputation for leaving no stone unturned in our search for overpaid tax, we’ve grown to become the UK’s leading professional tax refund specialists. Our No. 1 position is recognised by employers, Trade Unions and Professional Bodies and debt management companies the length and breadth of Britain, with more than 600 recommending our service to their employees and members over the last 27 years. We’ll make sure we get back every £ HMRC owes you, which is not something you can be certain of when contacting HMRC yourself! Even if you manage to get through to HMRC, unless you already understand PAYE tax rules, you can’t be certain you’ve been given the correct answers. It’s the same if you manage to get a refund – you will never know it’s the correct amount unless you have someone on your side who knows exactly what they’re doing and with your interests at heart. We provide tax refunds on a No Refund - No Fee basis.
Contact info
United States
- thetaxrefundcompany.co.uk
2.3
Poor
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tax claim
It was quite straightforward and I completed the form in about 15 minutes.
20 January 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Mr North and thanks for using our service, we really do appreciate it. Kind regards
Great service
19 January 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for the great review and for using our service Louis, we really appreciate it. Kind regards
Full satisfaction
I had a problem with filling out . But in the end I am satisfied
I am not 100% english speaking. Sometimes I had a problem with the translation and I couldn't remember some things
19 January 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and thanks for the feedback. We are actually working on a new application process to make things as simple and straightforward as possible for our customers, could you give a little more feedback as to which area you had a problem with? Kind regards
If I could give a lower score I would…
If I could give a lower score I would have, I opted to use this company LAST JULY, when I email for an update, all I’m told is that they are waiting to hear from HMRC. Go literally anywhere else for a tax rebate
18 January 2023
Unprompted review
Reply from The Tax Refund Company
Hi Nathan, sorry things are taking so long.
We can see from the notes on your case that we have chased HMRC a number of times to get this claim resolved.
It looks as though they were going to reject your claim as you already have some allowances included in your tax code. We have challenged this as, from the information you have provided, we believe you are still on the wrong code and therefore are still due a refund. We are told your case has now been referred to one of their back office departments for further review.
Unfortunately you are not alone in this, HMRC are so busy at the moment that everything is taking way longer than usual, particularly with some of their back office functions. However, be assured that we will continue to follow up with them until we are satisfied that we have recovered every penny that you are due.
What we can tell you straight away is that other companies don't offer this same level of follow up service, so had you gone elsewhere as you are recommending in your review, the response from HMRC would have been the same, but it would not have been challenged and you would simply have been told that you don't have a claim.
Hope that all makes sense, our apologies again for the delay but hopefully we'll eventually get to a successful outcome.
Kind regards
All is straight forward
7 January 2023
Unprompted review
Reply from The Tax Refund Company
That's great feedback Mary, thanks for using our service, we really do appreciate it. Kind regards
very straightforward
very straightforward - I would recommend it to anyone
6 January 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for the recommendation Toni and thanks for using our service, we really do appreciate it. Kind regards
easy and tidy to use
19 December 2022
Unprompted review
Reply from The Tax Refund Company
Thanks for the review Uma and thank you for using our service, we really do appreciate it. Kind regards
Reply from The Tax Refund Company
Thanks for using our service and taking the time to leave us a review, we really do appreciate it. Kind regards
It's quick and easy to fill the forms…
It's quick and easy to fill the forms out. Xx
7 December 2022
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Shirley and thanks for using our service, we really do appreciate it. Kind regards
I was not able to 'undo' a response…
I was not able to 'undo' a response made in error.
1 December 2022
Unprompted review
Reply from The Tax Refund Company
Hi Janet, thanks for getting in touch.
If you log in to your application you will notice that there is always an "additional information" section for customers to tell us anything they have not been able to complete or give us any information that they are aware of that may help our team complete their review of your circumstances.
You can also use this to let us know if you have made any errors. Just enter the information you want to change and the team will see it and adjust as necessary.
Hope that helps, kind regards.
Seemed easy enough... and didn't get stuck…
seemed easy enough and didn't get stuck with a outrageous information ask..so i at least stuck with it to completion...the proof of the pudding is in the eating but the recipe and method seems sound...good luck me..
1 December 2022
Unprompted review
Reply from The Tax Refund Company
Thanks for applying to our service and taking the time to leave us a review, we really do appreciate it. Our team will review your details and be in touch soon. Kind regards
Reply from The Tax Refund Company
Thanks for using our service and leaving us a review, we really do appreciate it. Kind regards
Good service
16 November 2022
Unprompted review
Reply from The Tax Refund Company
Thanks Jackie, much appreciated.
Easy to complete
15 November 2022
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and leaving us a review Michelle, we really do appreciate it. Kind regards
Made very simple and easy to complete
14 November 2022
Unprompted review
Reply from The Tax Refund Company
That's great feedback Tom, thanks for using our service. Kind regards
Helpful personnel and straightforward process.
Helpful personnel. Simple and straightforward process.
8 November 2022
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Deborah and thanks for using our service, we really do appreciate it. Kind regards
Easy to follow questions
Easy to follow questions, clear explanations on what to add. I like being able to save for later when needed.
4 November 2022
Unprompted review
Reply from The Tax Refund Company
Hi Barbara, that's great feedback. Thanks for using our service and taking the time to leave us a review, we really do appreciate it. Kind regards
Really reliable service with a quick…
Really reliable service with a quick response! Highly recommended 👌
3 November 2022
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Shaun and thank you so much for taking the time to leave us a review, we appreciate both. Kind regards
Very good company very helpful and…
Very good company very helpful and friendly good service I got decent money back but to much deduction out off that nearly 50 percent came out off that
27 October 2022
Unprompted review
Reply from The Tax Refund Company
Hi Paul, thank you so much for using our service, so glad we managed to get you a refund. If you check your wage slips, since you received your refund you should also now have had your tax code changed so that you have been paying less tax each month saving you more and more money as time goes on. Kind regards
Simple enough to navigate through
1 November 2022
Unprompted review
Reply from The Tax Refund Company
Hi Gavin, thanks for using our service and taking the time to leave us a review, we really do appreciate it. Kind regards
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