I was delighted with my outdoor table initially however when the paint/varnish started peeling off after only 14 months I contacted the company, initially by email, with photos, which was totall... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a 3 metre oak dining table on November 20th after visiting their workshop near Lewes in Sussex. It arrived today, looks wonderful. At all stages we were able to contact this family firm and f... See more
Company replied
The table and benches we ordered were delivered this week and we are so pleased with them. The whole process has been excellent not only due to the quality of the product but the quality of the people... See more
Company replied
We decided to renovate our back garden for the summer and were looking for a standout piece for bbq’s and summer events with family and friends. I found this business online after searching for a good... See more
Company replied
Company details
Written by the company
At The Table Guy, we’re a family-run business passionate about creating beautifully crafted, solid wood tables designed for gathering, entertaining, and everyday living. Every piece we make is handcrafted in our Sussex/Surrey workshops using carefully selected materials, with a strong focus on quality, character, and longevity. We pride ourselves on offering a personal, friendly service from start to finish — from initial ideas and bespoke designs right through to delivery and installation. Whether it’s a rustic dining table, a Prosecco table with built-in ice buckets, or a fully custom piece, each table is made with care, attention to detail, and a genuine love for what we do. As a small, independent business, our customers sit at the heart of everything we create. We believe furniture should not only look beautiful but also bring people together and be enjoyed for many years to come.
Contact info
United Kingdom
- 01342395693
- office@thetableguy.co.uk
- thetableguy.co.uk
4.0
Great
34 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No after sales service, Dreadful communication
I was delighted with my outdoor table initially however when the paint/varnish started peeling off after only 14 months I contacted the company, initially by email, with photos, which was totally ignored.
I repeatedly called which just went to answer machine, I kept leaving messages and sending emails asking for a callback which they refused to do.
They totally ignored the situation except for the email response asking if my table had been covered during the winter. (Which it had under a tarpaulin) and saying I needed to email them not phone.
I just wanted to talk to someone to find a solution and not send emails that get ignored for months. But clearly this old fashioned method of communication doesn’t work for this company.
I eventually gave up and sanded the table myself.
Beware, the table is lovely but I had no after sales service and their communication is dreadful!
16 April 2026
Unprompted review
Reply from Thetableguy
Good afternoon,
Thank you for your feedback — we’re really sorry to hear about your experience. We’re also sorry you felt you needed to leave this review without us being able to resolve things with you directly.
We always ask that any aftercare or maintenance queries are sent via email to office@thetableguy.co.uk so they can be properly logged and reviewed by the team. If you were asked to email rather than call, this is simply so we can receive photos of the issue and pass these directly to our workshop team for assessment. As they are based in the workshop, they aren’t accessible over the phone throughout the day, so this allows us to get accurate input from them and come back to you with the best possible solution — it’s the most efficient way for us to resolve things properly.
I’ve checked on our side and unfortunately we can’t see a full correspondence trail relating to this, but if there is still an issue, please do feel free to email us again with photos and we’ll be more than happy to assist.
We also have a dedicated aftercare page on our website which outlines everything needed to maintain your table, and this is shared during the ordering process. As the tables are designed for outdoor use, we do recommend a light re-sanding and re-treatment approximately once a year after the first 12 months, depending on exposure and usage. In most cases, this is a relatively straightforward process and typically takes no more than around an hour, depending on the table setup.
We’re really glad to hear you were pleased with the table initially, and we’re sorry again that your experience with communication didn’t meet expectations.
Kind regards,
The Table Guy Team
Sensational!
Sensational! Incredible build quality, fabulous communication and amazing value for money. I could not be happier with the Champagne table! Just beautiful. Thank you so much.
23 February 2026
Unprompted review
Had a fabulous service from everyone at…
Had a fabulous service from everyone at The Table Guy. Mark did an amazing job helping us decide on style and colour. Highly recommend… and free delivery and that was a long drive!! Thank you
27 February 2026
Unprompted review
The quality & look or our table which…
The quality & look or our table which we had a real wood thick top with light painted legs is superb quality & workmanship. We an issue with the benches tipping when two people are seated & one stands up, we contacted Maya who is lovely & she arranged for new frames to be made & a very nice man turned up to change the sub frame, the issue was caused by too much overhang as the legs weren’t positioned in the corners, all resolved now, a lovely family run customer friendly business x
14 February 2026
Unprompted review
Excellent
The table and benches we ordered were delivered this week and we are so pleased with them. The whole process has been excellent not only due to the quality of the product but the quality of the people working at the The Table Guy, Maja (sales) Magdalena (pre delivery) and Mickey and Mark who built the table and put it together for us on delivery. Thank you 😊
25 January 2026
Unprompted review
Reply from Thetableguy
Dear Liz,
Thank you so much for your lovely review — it truly means a lot to us.
We’re absolutely delighted to hear how pleased you are with the table and benches, and it’s wonderful to know the whole process felt positive from start to finish. I’ll be sure to pass your kind words on to Magdalena, Mickey, and Mark — they’ll be thrilled to hear this.
Thank you again for choosing The Table Guy. It’s been an absolute pleasure working with you, and we hope you enjoy your table for many years to come 😊
Kind regards,
The Table Guy Team
Table and chair fiasco
We ordered a table and chairs from them in July. Communication was good at the start and they even sent a photo during the build, which was reassuring. After that, everything went quiet.
We live in Northern Ireland, so we knew delivery would be a bit more complicated. However, getting any response became extremely difficult. The only way to get a reply seemed to be sending 2–3 emails, leaving voicemails, and even commenting on Facebook posts (which were then deleted).
The table finally arrived on 12th October, and at that point we were told there were supply issues with the chairs. This was very disappointing, as when we placed the order, The Table Guy assured us they had stock and that their chairs were better quality than alternatives like Sklum (which were half the price).
Communication is not proactive at all — you have to constantly chase for updates. Eventually, on 5th December, they confirmed the chair order couldn’t be fulfilled. We asked for a refund on 6th December (as their alternative didn’t suit us), but again had to chase repeatedly. We didn’t receive the refund until 14th January — six weeks later.
We were originally told delivery to NI would be £250 for both the table and chairs. When I asked for the receipt, it showed £411 for my delivery plus another customer’s table, which I was told we were “splitting”.
Overall, I would not recommend them to anyone, and would only consider ordering if you live within driving distance. If they had communicated proactively and kept us updated, this might have been a much better experience.
14 January 2026
Unprompted review
Reply from Thetableguy
Dear John,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to clarify a few points.
Regarding delivery costs, the total delivery charge was £500, as outlined at the time. As stated on our website, all long-distance deliveries are booked via Shiply.com. This involves two separate payments:
- A service fee paid directly to Shiply, and
- The courier fee, paid to the courier themselves.
For this reason, the full amount is not shown on the courier’s final invoice alone, which I appreciate can be confusing. We’re sorry if this led to the impression that the quote was incorrect — that certainly wasn’t our intention.
We’d also like to note that we reduced your delivery charge as a gesture of goodwill, to help compensate for the issues encountered with the chairs and stock availability.
That said, we do fully acknowledge that communication during parts of the process could have been better, particularly around the chair delays and refund timeline, and we’re sorry for the frustration this caused. Stock issues are never something we take lightly, and while these were outside of our control, we understand the disappointment they created and regret that the resolution took longer than it should have.
We appreciate your initial trust in us and are genuinely sorry that the overall experience didn’t reflect the standard we aim to deliver.
Kind regards,
The Table Guy Team
Amazing service and great product
I can’t thank Jezz, Maya and the team for a great job of supplying our table. Right from the start I had any meeting at the workshop to discuss my requirements. I had my quote in a couple of days later and then after a tweak to the design. I placed my order and it delivered bang on time.
13 December 2025
Unprompted review
Reply from Thetableguy
Dear Wayne,
Thank you so much for taking the time to leave such a lovely review — we really appreciate it.
We’re delighted to hear you were happy with both the table and the service, and that everything from your initial workshop visit through to delivery ran smoothly. I’ll be sure to pass your kind words on to Jezz and the rest of the team.
Thank you again for choosing The Table Guy. We hope you enjoy your table for many years to come.
Kind regards,
The Table Guy Team
At first I was quite dubious due to…
At first I was quite dubious due to some bad reviews online, but I thought I would give them the benefit of doubt as I’ve worked in a small family run business & know how hard it can be to please everyone plus the beautiful pieces of furniture they create I couldn’t get them out of my head, wanting to have these in our new home to create the perfect dining space for everyone.
We ordered a Beautiful scaffold board Table with a matching Bench 3 wishbone chairs and 2 Ovie chairs at the end of August then we decided that we needed some sort of tray table for our living room Pouffe, so we got back in touch with The Table Guys and asked if they could also make us a bespoke table tray to fit over our Pouffe so that everything matches and flowed through the house.
Although it took a while for them to reply due to my emails going into there junk box, they finally got back to us and were more than willing to help create the tray table with measurements we provided.
Even though they did take quite a while to arrive we are absolutely blown away by the craftsmanship and how beautiful they are.
We appreciate the efforts gone into every piece of furniture we ordered and so thankful that they arrived in time for Christmas.
Once again Thankyou so much for helping us create the perfect space to enjoy for years to come. 🥰🎄 Merry Christmas
18 November 2025
Unprompted review
Reply from Thetableguy
Dear Suzanna,
Thank you so much for taking the time to leave such a thoughtful and detailed review — it truly means the world to us. We really appreciate your honesty, and we’re especially grateful that you chose to give us the benefit of the doubt. As a small, family-run business ourselves, that understanding and support genuinely doesn’t go unnoticed.
It was an absolute pleasure creating your items!
We’re also grateful for your patience with communication and lead times, especially around such a busy period, and we’re so pleased everything arrived in time for Christmas. Knowing that you’re blown away by the craftsmanship makes all the hard work truly worthwhile.
Thank you again for trusting us with your furniture and for your incredibly kind words. We hope you enjoy your pieces for many years to come, creating lots of special memories around them.
Wishing you a very happy New Year!
Warmest regards,
The Table Guy Team
The table Guy
The table Guy, delivered exactly what I asked for on time and kept me updated at every stage.
Delivery guy came and set the table up.
I am a very happy customer, and would definitely recommend these guys.
11 December 2025
Unprompted review
Reply from Thetableguy
Dear Kelsey,
Thank you so much for your kind review — we really appreciate you taking the time to share your experience. We’re so pleased to hear that everything was delivered exactly as requested, on time, and that you felt well updated throughout the process.
It’s also great to know the delivery and setup went smoothly. Your recommendation truly means a lot to us as a small, family-run business.
Thank you again for choosing The Table Guy — we hope you enjoy your table for many years to come.
Warmest regards,
The Table Guy Team
Really pleased with the table and…
Really pleased with the table and bench. A straightforward process with excellent communication from them. The delivery team was first class, and nothing was too much trouble. Would definitely recommend.
5 December 2025
Unprompted review
Reply from Thetableguy
Dear Anthony,
Thank you so much for taking the time to leave such a kind review. We’re so pleased to hear how happy you are with your table and bench — it’s always lovely to know they’ve found the right home.
It’s great to hear that the process felt easy and well communicated from start to finish, and I’ll be sure to pass your feedback on to our delivery team. They really do take pride in going the extra mile, so your words will mean a lot to them.
Thank you again for trusting us with your furniture and for recommending us — it’s genuinely appreciated.
We hope you enjoy your table for many years to come!!
Warmest regards,
The Table Guy Team 😊
Friendly helpful family firm. Wonderful table.
Ordered a 3 metre oak dining table on November 20th after visiting their workshop near Lewes in Sussex. It arrived today, looks wonderful. At all stages we were able to contact this family firm and from Maja, through Mark and Magdalena to Mick (all the 'M's) had a terrific experience.
12 December 2025
Unprompted review
Reply from Thetableguy
Dear John,
Thank you so much for such a generous and thoughtful review. It was a real pleasure welcoming you to our workshop, and we’re absolutely delighted to hear how pleased you are with your 3-metre oak dining table.
We’re especially grateful for your kind words about the whole team — from start to finish. Knowing you felt supported and well looked after at every stage truly means a great deal to us as a family-run business.
Thank you again for choosing us and for taking the time to share your experience. We hope your new table becomes the heart of many memorable moments for years to come.
Warmest regards,
Maja
On behalf of all the ‘M’s at The Table Guy 😊
Great communication and great service
Great communication and great service, lovely Prosecco table. I’m really happy with it!
16 October 2025
Unprompted review
Reply from Thetableguy
Dear Karen,
Thank you so much for your lovely review. We’re so pleased to hear that you’re happy with your Prosecco table and that the communication and service met your expectations.
It’s always wonderful to know our pieces are being enjoyed, and your kind words really do mean a lot to us as a small, family-run business.
Thank you again for choosing The Table Guy — enjoy your table!
Warmest regards,
The Table Guy Team 😊
Superb Customer Service
Ordered a Prosecco table for delivery prior to a function we were having and requested a quick turnaround. Communication was very good and the table was made in time to be delivered and put in place for our function.
Delivery was seamless and the table was left set up exactly where we wanted it.
I would recommend this company and would use again.
1 September 2025
Unprompted review
Reply from Thetableguy
Dear Stephen,
Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that everything came together in time for your function and that the Prosecco table was delivered and set up exactly as needed.
It’s great to know that the communication, turnaround, and delivery all met your expectations — especially with a tight timeframe.
Your recommendation really does mean a lot to us, and we’d be more than happy to help again in the future.
Warmest regards,
The Table Guy Team
Ordered a beautiful rustic table for…
Ordered a beautiful rustic table for our leisure business in Gloucester and we couldn't be happier with the purchase. They managed to deliver to us earlier than advertised on their website due to us needing a speedy delivery and communication was brilliant throughout. Thank you very much guys!!
26 September 2025
Unprompted review
Reply from Thetableguy
Dear Rebecca,
Thank you so much for your lovely review. We’re absolutely delighted to hear how happy you are with your rustic table and that it’s found a home in your leisure business — that’s wonderful to hear.
We’re glad we could help with an earlier delivery and that the communication throughout made the process smooth for you. Your kind words really do mean a lot to the whole team.
Thank you again for choosing The Table Guy, and we wish you every success with your business.
Warmest regards,
The Table Guy Team 😊
I absolutely love my table
I absolutely love my table! They were such an easy company to deal with and really helpful with everything. I couldn't be happier.
11 September 2025
Unprompted review
Reply from Thetableguy
Dear Victoria,
Thank you so much for your lovely review. We’re absolutely delighted to hear how much you love your table and that the whole process felt easy and helpful from start to finish.
Knowing you couldn’t be happier truly makes our day — that’s exactly what we aim for with every piece we create.
Thank you again for choosing The Table Guy, and we hope you enjoy your table for many years to come.
Warmest regards,
The Table Guy Team 😊
Excellent service from the table guy
Excellent service from the table guy. Maja has been great. Swift transparent communication from start to finish on 2 projects so far.
Beautifully made products
31 July 2025
Unprompted review
Reply from Thetableguy
Dear Heidi,
Thank you so much for your wonderful review. We’re thrilled to hear you’ve had such a positive experience with us across two projects and that the communication throughout felt clear and transparent.
It’s especially lovely to hear your kind words about Maja and the quality of the finished pieces — feedback like this means a great deal to our whole team.
Thank you again for your continued trust in The Table Guy. We really appreciate your support and look forward to working with you again in the future.
Warmest regards,
The Table Guy Team 😊
SCAM! Avoid TheTableGuy.co.uk — don’t learn the hard way like we did.
SCAM! Avoid this company — don’t learn the hard way like we did.
We purchased a custom table in 2024. After countless delayed responses and every excuse under the sun, the table finally arrived. Within a few weeks it began to bow badly. When we reached out, our messages were ignored. After chasing repeatedly, we finally received a reply — with no acceptance of responsibility. Eventually, when the bowing became undeniable, they agreed to a replacement.
The replacement also arrived after long delays, and within weeks it too started to bow and then developed a large crack right down the middle.
Again, we experienced more delays, excuses, and being ignored. The company now insists on sending yet another replacement, but it’s clear they cannot manufacture a table that isn’t faulty. They refuse to issue a refund and instead want to send us a third table, which will no doubt suffer the same problems.
We are now in the process of taking them to court and will be pursuing the matter fully. This company should be struck off. They are extremely irresponsible, avoid accountability, and consistently fail to answer emails — when they do respond, their messages are long and evasive rather than addressing the real issues.
It has been nearly a year and we still do not have a functioning table.
Do not purchase anything from this company.
11 March 2025
Unprompted review
Terrible customer service
Ordered three stools in February and have still not received them. I have called and emailed multiple times but only received intermittant replies and have now not heard anything for over a month after I asked for a refund. I will be going to small claims court to get this resolved. Disappointed as I like the stools and was prepared to wait but the shocking customer service means that I now just want a refund asap. I would avoid ordering with this company!
16 July 2025
Unprompted review
Reply from Thetableguy
Dear Jo,
Thank you for taking the time to share your feedback. We’re very sorry for the frustration you experienced and for the delays in both delivery and communication — we completely understand why this was disappointing.
We’re pleased to confirm that this matter has now been resolved, and we appreciate your patience while it was brought to a close. Since then, we’ve taken this experience seriously and have made changes internally, including implementing a new system and expanding our team, to ensure clearer communication and to help prevent anything similar from happening in the future.
We truly regret that your experience did not reflect the level of service we strive to offer, and we thank you for raising this with us.
Kind regards,
The Table Guy Team
Amazing quality, highly recommend
Absolutely love our new dining table the quality and woodwork is amazing! No issues with customer services and delivery arrived when expected, would highly recommend and definitely ordering again for our outdoor.
25 March 2025
Unprompted review
Reply from Thetableguy
Dear Tara,
Thank you so much for your lovely review. We’re absolutely delighted to hear how much you love your new dining table and that the quality and woodwork stood out to you.
It’s great to know everything ran smoothly with customer service and delivery, and we really appreciate your recommendation. We’d be thrilled to help again when you’re ready to order for your outdoor space.
Thank you again for choosing The Table Guy — enjoy your table!
Warmest regards,
The Table Guy Team 😊
Fantastic service and products!
We decided to renovate our back garden for the summer and were looking for a standout piece for bbq’s and summer events with family and friends. I found this business online after searching for a good while to get the right piece and the table guy had it. Beautiful quality table with a built in bucket! Delivery to Ireland was a big plus! The customer service was second to none with constant updates until delivery! Highly recommended!
24 May 2025
Unprompted review
Reply from Thetableguy
Dear Arman,
Thank you so much for such a fantastic review. We’re delighted to hear that your table became the standout piece for your garden renovation — it sounds like the perfect setting for summer BBQs and time with family and friends.
We’re so pleased the quality, built-in bucket feature, and delivery to Ireland all worked well for you, and it’s lovely to hear that the communication and updates made the process smooth from start to finish.
Thank you again for your recommendation and for choosing The Table Guy. We hope your table is enjoyed for many summers to come.
Warmest regards,
The Table Guy Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.