Ordered a 1Kg mix of the sweets I love upon relaunch, and they didn't have my favourites in stock, however after letting the team know on Social Media, they told me my favourites were expected the ne... See more
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I’ve ordered several boxes from The Sweet Shop HQ over the years but this experience was horrendous. I had ordered a personalised box for my wife’s birthday but it never arrived. I emailed their... See more
Company replied
Fantastic customer service! I'm calorie counting and asked if they had the nutritional info, they messaged back and said they didn't but could get it for me! I asked if they could give me the brand na... See more
Company replied
I ordered from this company on Tuesday and less than 48 hours my sweets arrived! They look absolutely incredible and when I eventually munch my way through them I’ll be sure to order again! Any contac... See more
Company replied
Company details
Written by the company
Online Pick & Mix store! Build your own Bag, Box Jar and choose from over 70 products. EXCLUSIVE products, FRESH quality sweets, FAST tracked delivery 🍬
Contact info
Blackburn, United Kingdom
- contact@thesweetshophq.com
- thesweetshophq.com
3.6
Average
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐️⭐️⭐️⭐️⭐️
I’ve used The Sweet Shop a couple of times now and service from ordering to delivery was 5 stars!! There was a lot of choice and the website really sells it well. LOVE IT 🍬
6 March 2021
Unprompted review
Reply from The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
I ordered from this company on Tuesday…
I ordered from this company on Tuesday and less than 48 hours my sweets arrived! They look absolutely incredible and when I eventually munch my way through them I’ll be sure to order again! Any contact I’ve had with the company has been awesome, definitely recommend
4 March 2021
Unprompted review
Reply from The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Perfect
I've ordered a couple of times now and always had great service.
Really good value and very speedy delivery
4 March 2021
Reply from The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the service is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Sweets are amazing fast delivery only…
Sweets are amazing fast delivery only thing is I ordered a sweet box and received a bag and there two completely different items on the site
3 March 2021
Reply from The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the service is as good as ever!!
Relaunch, 1st July, keep your eyes peeled and rest assured if you order a box you will get a box!
This company is brilliant
This company is brilliant! I’ve bought from them on three occasions now. Their sweets are better than any other sweets you can buy ... seriously! The packaging and presentation is so lovely they make the perfect gift too. I’d recommend the Sweet Shop HQ to anyone. I just wish there were calorie free ones too 😂x
2 March 2021
Unprompted review
Reply from The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled although we can't promise any calorie free sweets I am afraid.
I love The Sweet Shop HQ
I love The Sweet Shop HQ! I have ordered from them on several occasions and they never disappoint. Lots of yummy sweets to choose from and quick and reliable delivery.
I would certainly recommend them 👍🏻🍬💜.
2 March 2021
Unprompted review
Reply from The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Delicious!!
Very pleased with my order from The Sweet Shop. The delivery was quick and the sweets are delicious! Fantastic variety of sweets to choose from and I love that you can pick for them to come in a bag/box/jar. The jars make for excellent gifts, I will definitely be purchasing again :)
2 March 2021
Unprompted review
Reply from The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Fantastic sweet shop
I am a regular customer and wouldn't go anywhere else for my sweets. The Sweet Shop only sell quality sweets that are reasonably priced and delivered right to your door.
Please note: Your waistline may be affected 🤤
2 March 2021
Unprompted review
Reply from The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
What's better than going to the shop…
What's better than going to the shop for sweets?
Having the sweet shop come directly to your door!
Fast reliable service would definitely only use The sweet shop now for sweets.
Great choice even better price.
This place has every selection for any taste.
2 March 2021
Unprompted review
Reply from The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
I absolutely love this place
I absolutely love this place, orders come really quick and packaged really well and tight. The selections are plentiful and the boxes are full to bursting. Such an amazing treat❤💕💜🧡💚💛
2 March 2021
Unprompted review
Reply from The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Always get my sweets from here
Always get my sweets from here, great choice of sweets and lots of good sweets, also quick delivery. Definitely recommend them
2 March 2021
Unprompted review
Reply from The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Great Sweets
Very quick delivery from ordering.
Great customer service with a query I had. The sweets arrived fresh & tasty as they were wrapped in an airtight covering.
Will def use again.
2 March 2021
Unprompted review
Reply from The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
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