While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, with many expressing satisfaction with custom items like keychains, coins, and patches, noting their sharp design, strong stitching, and vibrant colors. Reviewers also praise the helpfulness and professionalism of the staff, who are described as courteous and attentive, making the ordering process smooth and instilling confidence. The efficiency of the design tools and the quick shipping are also often mentioned as positive aspects. However, some customers were dissatisfied with the order process and delivery services. Issues included significant delays in receiving orders, even after paying for expedited shipping, and receiving items past crucial deadlines. Some people also reported problems with communication, such as conflicting information from different agents, unaddressed concerns, and a lack of clarity regarding order status and delivery dates.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the great quality of patches, custom... See more

Order

Customers consistently note negative experiences with order. Many reviewers report significant delays, with... See more

Staff

Reviewers highlight ambiguous aspects of staff. While some customers praise the team as attentive, helpful,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the superb quality of items like... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Asides from starting the challenge coin back in Sept 2025, going thru 6 customer service representatives, nit picking on small cost and dealing with no contact from some incompetent design team for... See more

Rated 5 out of 5 stars

This is the fourth time I have had "challenge" coins made here. Every order was procured with the design team help using chat or phone. Each time I "talked" to a team member, they were very court... See more


Company details

  1. Souvenir Manufacturer
  2. Clothes and Fabric Manufacturer
  3. Corporate Gift Supplier
  4. Custom Label Printer
  5. Fashion Accessories Store
  6. Promotional Products Supplier

Written by the company

Since 2014, THE/STUDIO has been a trusted partner in the fashion industry, serving clients across North America and globally. Our expertise in custom manufacturing has forged strategic alliances with top-tier manufacturers, enabling us to create truly unique, one-of-a-kind products that go beyond fashion. We craft exceptional custom products for individuals, organizations, and enterprises, ensuring unparalleled quality and attention to detail. At THE/STUDIO, we guarantee the highest standards of quality control, offering a seamless experience from concept to creation.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top-Notch Presentation

I ordered custom lapel pins for a special event, and the finished product was fantastic. The pins arrived in elegant packaging, and the quality of the enamel detailing is impressive. They add a refined touch, perfect for corporate branding. Thoroughly satisfied with the outcome.

30 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for choosing THE/STUDIO and for taking the time to provide feedback. We are so delighted that you rate our service a 5-Star experience. We’re here for you anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

High-Quality Corporate Gifts

We used The/Studio to create custom lapel pins for our top clients, and they turned out beautifully. The metal finish and enamel detailing are top-notch, giving the pins a premium look and feel. Great value for money and exceptional customer service. Would highly recommend!

1 October 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

The team here at THE/STUDIO is thrilled to receive a 5-Star review. We can’t wait to have you back to help you create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Exceptional Quality!

The woven labels we ordered from The/Studio are top-notch. The attention to detail is truly impressive, and they've added a professional touch to our garments. Wee opted for the damask finish, and the texture and durablity are brilliant. Highly recommend to anyone looking to elevate their brand.

19 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for taking the time to leave us a 5 star review- it's much appreciated! Thanks for sharing your positive rating with us and for choosing THE/STUDIO! We look forward to working with you on your future projects.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Quick Direct Response

Ultimately my experience came down to direct contact with designers. I submitted my initial design and had a quick approval response and shortly thereafter received a picture of a sample to approve. One change, approval, sample, and approval again and it was on its way. Really painless process.

7 October 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We value the positive review and your opinion is greatly valued as it helps us maintain an excellent standard of service to our customers. Your rating means a lot to us and we will make sure to share this with the team. We look forward to working with you on your future projects.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Fantastic gift idea!

Ordered a custom keychains are some gift, and it was massive hit! The/Studio provided excellent craftsmanship, and the design came out even better than I imagined. It's lightweight, well made, and perfect ofr anyone who wants to add a bit of flair to their keys.

9 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you for taking the time to share this positive feedback and 5-Star rating! We will make sure to keep up the amazing work and we look forward to helping create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Repeat customer!

I order 50 medals every other year as rewards for our volunteers who go above and beyond. These are highly valued awards, in part, due to the quality and artistic craftmanship. The initial design and ordering process was so easy despite ordering a rather unique artistic piece. Subsequent reorders are seamless. Excellent quality and exceptional service!

1 October 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We appreciate you for taking the time to leave us a 5 star rating! We're delighted to have had the chance to serve you and we will make sure to share this with the team. We look forward to hearing from you and serving you again soon!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Brilliant Quality, Perfect for My Project

Ordered some custom woven patches for a charity event, and The/Studio really delivered. The level of detail they were able to capture in our logo was fantastic. Highly durable and easy to saw onto our uniforms. Couldn't be happier!

28 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you for the great rating! We are eager to work closely with you to collaborate on your future project. We value your partnership in bringing your unique ideas to life. We can’t wait to have you back anytime and look forward to helping you create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Top-Notch Custom Pins

Ordered a set of enamel lapel pins for an upcoming event, and the result was fantastic! The pins look premium, and the detail is spot on. The/Studio team were helpful and efficient, making the whole process smooth. I'll definitely be using team again for future projects.

20 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We really appreciate you taking the time to share your experience with great rating! Please do not hesitate to contact us at any time with creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Fantastic for Team Recognition

We used The/Studio to design custom coins for our team as a from of recognition. The coins are absolutely stunning, with a great weight and finish. The design team worked closely with us to ensure everything was perfect. A brilliant keepsake for our team members. Wouldn't hesitate to use them again!

19 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you for taking the time to share this positive rating! We are thrilled that you enjoyed your purchase. Please let us know anytime you need help to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Impeccable quality, will order again!

We wanted something unique for our merchandise, and The/Studio delivered in every way. The caps are crafted with such precision, from the embroidery to the choice of materials. The customisation options were vast, allowing us to create something that truly represents our brand. We'll definitely be returning for future orders.

20 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We appreciate your 5-star review! We will share this with the rest of the team to keep up the standard of service and good work. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Brilliant for Corporate Gifts

We ordered a batch of custom socks as part of our corporate gifts packages, and the feedback has been excellent. The socks are incredibly comfortable, stylish, and practical for everyday use. The packaging also given them a retail-ready feel, which added a nice touch of professionalism.

18 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at THE/STUDIO. We look forward to helping you to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Service and Product Quality

The support from the staff was amazing. There was a small issue with the order and as soon as it was resolved, production began immediately. The Studio went above and beyond my expectations and got my product delivered to me way ahead of schedule. The delivered product exceeded my idea of what great would look like; the quality is exceptional. I have ordered from them in the past and will continue to do so, going forward. A great company with a solid record for exceptional products.

26 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about THE/STUDIO. You deserve the best and we work hard making sure that you will get it with us. We’re here for you anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Brilliant Quality and Fast Delivery

I couldn't be more pleased with the custom pins I ordered from The/Studio. The quality of the metal and enamel is outstanding, and they arrived faster than expected. Perfect for gifting to our corporate clients. The team was very accommodating to all my design requests.

16 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

On behalf us all of us at THE/STUDIO we would like to thank you for sharing this great review! Hope you'll return soon for more custom products and please let us know what we can do for you in the future.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Superb Quality

The socks I ordered from The/Studio are just brilliant. The quality is top-notch --- soft, comfortable, and durable. They've held up incredibly well after numerous washes, and the custom design I requested was perfectly knitted into the fabric. Highly recommended for anyone looking to elevate their brand.

12 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you for taking the time to share this positive rating! We're always ready to help you create custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

3rd Year Using -Keeps Getting Better

This is the third year I’ve used The/Studio. Every year it gets easier. Once I had an idea of what I wanted, I scheduled a call with an advisor/designer and boom all of 5 minutes later we were done. They provide a proof and it was fantastic. I paid extra (not much) I was late ordering. It showed up earlier than expected. Better than the proof.

26 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We really appreciate you taking the time to share a positive rating with us. It helps us maintain an excellent standard of service to our customers. We value your partnership in bringing your unique ideas to life. We can’t wait to have you back anytime you need help and collaborate in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Ideal for Client Appreciation Gifts

The/Studio's custom coins made for brilliant appreciation gifts. The cons are beautifully designed, with smooth finishes and vibrant enamel options. Out clients were thrilled to received such a unique and well-made gift. The team at The/Studio were helpful throughout the process and ensured everything was delivered on time. Couldn't be happier with the results.

23 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We appreciate your 5-star review! We will share this with the team to keep up the standard of service and good work. We're excited to work with you on many more projects to come!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Exceptional Quality and Comfort

The/Studio has absolutely exceeded my expectations with their custom socks. The quality is superb, and they provide unmatched comfort, perfect for all day wear. The material feels durable yet soft, and the fact that you can customize the design directly into the fabric is brilliant. Highly recommend for anyone seeking both style and substance.

19 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you for sharing this great review! We value the positive feedback and we will make sure to share this with the team to maintain the excellent level of service. We really appreciate sharing your experience with us and hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Elegant and Practical

The/Studio has done an excellent job with their customer money clips. I opted for a goal finish with navy enamel, and it looks absolutely stunning. The keyring is robust, and it holds up well to daily use. It adds a bit of class to my set of keys, and I've already received a few compliments. Couldn't be happier with my purchase.

22 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are so grateful for your 5-Star review. We are thrilled that you enjoyed your experience - we will make sure to share this with the team. Please let us know what we can do for you or if you have any questions regarding future orders - please don’t hesitate to reach out and we would love to help in any way we can!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Custom Design Made Easy

I was thrilled with how easy it was to create our custom design. The/Studio's option for metal finishes and enamel colours meant we could tailor it exactly to our needs. The end results was a sturdy and stylish keychain that looks much more expensive than it is. A fantastic service from start to finish!

16 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We're happy to see that you had a 5-Star experience at THE/STUDIO. Please do not hesitate to contact us at any time to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Brilliant Service and Quality

I ordered custom hang tags from The Studio for my clothing line, and I couldn't be more impressed. The versatility in options was a game changer, from the material choices to the attachment methods. I want with the eco-friendly kraft paper, and the print quality was excellent. The tags truly elevate the brand presentation, and the entire process was smooth from start to finish.

22 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We really appreciate you taking the time to share your rating with us. We are delighted that you enjoyed your experience. We look forward to helping you to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look