The ordering process was easy. I have ordered from The Steel Shop on 3 occasions and am impressed with the quality of most of the items. The ones with the +1 extension sizing usually size on the small... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
The Steel Shop offers modern stainless steel jewelry crafted for individuality and durability. Each piece is designed with purpose—sleek, timeless, and built to last. We believe jewelry should tell a story, whether it’s a bold statement piece, a meaningful gift, or a personal keepsake. Our collections feature high-quality 316L stainless steel, precision engraving options, and premium packaging, all delivered with fast worldwide shipping and dedicated customer care. Join thousands who trust The Steel Shop for quality, design, and service that stand the test of time.
Written by the company
Quality, Confidence, and Care—Guaranteed
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great costumer service. Responsive, helpful and professional.
I truly appreciate it. Thank you.

Reply from THE STEEL SHOP
Love the product looks great on me. I think they’re doing very good with the material.

Reply from THE STEEL SHOP
Ordered a few pieces and honestly everything came exactly how I expected. Quality is solid, feels premium, and the details are clean in person. Shipping was smooth and packaging was proper too. Definitely one of those brands that looks good online and actually delivers when you get it. I’ll be ordering again.

Reply from THE STEEL SHOP
The items we ordered were exactly like in the photos. We are happy with the quality of the items, the speed of shipping and handling, and how easy the payment process was. Overall, I would recommend this company to friends. Good products, for a fair price.

Reply from THE STEEL SHOP
Shipping was quick! My friend loved the fit! Quality is great and true to size!

Reply from THE STEEL SHOP
Product is as advertised and even came in the mail quicker than the projected shipping time. I like to receive just what I’ve ordered and I’m happy I got just that. I believe this to be a trustworthy business and if I need another ring I will return!

Reply from THE STEEL SHOP
I wanted to replace one I lost from another retailer, turned out I was extremely happy with the quality of the chain, just what I was looking for.

Reply from THE STEEL SHOP
Excellent quality necklace. However I didn’t realise they were in America when I bought it, so shipping was heavy, but that was my fault

Reply from THE STEEL SHOP

Reply from THE STEEL SHOP
Amazing chains, 3rd chain i bought in over a month, all amazing quality, last one i got was the 4 mm Byzantine chain and this is a beaut….. thanks for the fast delivery and great product, will be buying again!!!

Reply from THE STEEL SHOP

Reply from THE STEEL SHOP
First of all, my name is Barbara Berger. Lillianne Montague was the recipient of a gift I sent a while ago.
My main issue is that the gift I sent to my brother-in-law arrived damaged. After trying to speak with someone in Customer Service we were ere told to send an email. Your AI Bot responded and asked for photos of the defect, which we sent.
My brother-in-law has not received the replacement yet and I don’t know what your delay is all about.
So far, I give you zero stars. Please ship the replacement bracelet ASAP.

Reply from THE STEEL SHOP
This is the third bracelet I have ordered for my teen son. He lost his four year old brother a few years ago and asked for this bracelet with "For Connor" engraved in it and wore it day and night until it eventually got stretched out and fell off. He lost the second one on the baseball field so I bought him another one for an Easter surprise. I know he'll love it.

Reply from THE STEEL SHOP
The customer services was outstanding! I had a tight timeline and emailed then and they responded right away. They supported us every step of the way. We ordered leather engraved bracelets for our boys senior hockey night. The kids loved them and parents loved them and they are a beautiful keepsake that will bond the boys always. Thank you for your amazing customer service and amazing product.

Reply from THE STEEL SHOP
The ordering process was easy. I have ordered from The Steel Shop on 3 occasions and am impressed with the quality of most of the items. The ones with the +1 extension sizing usually size on the smaller size and knowing that, I order accordingly. I wear my bracelets daily and there has been no wearing off of the gun metal coloured ones. I have no experience with the rings so cannot comment on those. I have ordered a bracelet with engraving with the image in text on the order screen and what was on the bracelet being a near match. I will definitely be ordering from them again.

Reply from THE STEEL SHOP
Excellent quality. Beautiful workmanship. I ordered similar from another TV network and the clasp faded within days. These here are gorgeous 😍

Reply from THE STEEL SHOP
I was searching for a unique gift & found exactly what I was looking for. I was very unsure because when ordering online I cannot see the actual quality of the item but description was precise, including personal engraving & font. I was also able to preview my order, which arrived just as described.I was very satisfied!

Reply from THE STEEL SHOP
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.