THE STEEL SHOP Reviews 1,390

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 802 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and appealing appearance. Many people also highlight the excellent delivery service, with items often arriving quickly and well-packaged, sometimes even faster than expected. The ordering process is frequently described as easy and straightforward, contributing to a positive overall experience for consumers. However, some customers were dissatisfied with their orders, mentioning that certain products were smaller or thinner than depicted in photos, or that clasps were faulty, causing items to fall off. A few other people also felt that customer service was unhelpful when issues arose, such as missing or defective items, or when trying to resolve delivery problems.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the good... See more

Quality

Users describe positive interactions with quality, highlighting products as well-made, durable, and of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and prompt shipping, with... See more

Order

Customers had ambiguous experiences with order. While many reviewers praised the easy ordering process, fast... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the customer service as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ordering process was easy. I have ordered from The Steel Shop on 3 occasions and am impressed with the quality of most of the items. The ones with the +1 extension sizing usually size on the small... See more

Company replied

Rated 5 out of 5 stars

I asked my husband how many stars and he said, “oh, all the stars.” LOL. High praise from a man who doesn’t wear jewelry but wears this every day. His reasons: quality, easy to use, looks, the engrav... See more

Company replied

Rated 5 out of 5 stars

After I placed the order, I sent an email with delivery instructions. I got an immediate auto-reply, and a reply from Yinette first thing the next morning, confirming they'd follow through on my reque... See more

Company replied

Rated 5 out of 5 stars

I've purchased from The Steel Shop once before, and my experience was so enjoyable that I didn't hesitate to place a second order. Their website is fun to browse, the ordering process was easy, shippi... See more

Company replied


Company details

  1. Jewelry Store
  2. Clothing Store
  3. Fashion Accessories Store

Written by the company

The Steel Shop offers modern stainless steel jewelry crafted for individuality and durability. Each piece is designed with purpose—sleek, timeless, and built to last. We believe jewelry should tell a story, whether it’s a bold statement piece, a meaningful gift, or a personal keepsake. Our collections feature high-quality 316L stainless steel, precision engraving options, and premium packaging, all delivered with fast worldwide shipping and dedicated customer care. Join thousands who trust The Steel Shop for quality, design, and service that stand the test of time.

Premium Stainless Steel Jewelry

Written by the company

Built to Last, Designed to Impress
At The Steel Shop, we craft modern stainless steel jewelry that combines strength, style, and meaning. Each piece is made from premium 316L steel, built to resist wear and tarnish, and designed for everyday confidence. From sleek chains to personalized engravings, our collections bring timeless design and lasting quality together.

Our Promise to You

Quality, Confidence, and Care—Guaranteed

Every piece from The Steel Shop is crafted from premium 316L stainless steel and built to last. We stand behind our quality with a 1-year warranty against manufacturing defects and a satisfaction guarantee on every order. Your jewelry is designed to stay strong, shine bright, and arrive ready to wear—because trust is as solid as our steel.

Contact info

Shop the Hottest Steel Styles on Sale

Because bold looks shouldn’t break the bank.

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great costumer service

Great costumer service. Responsive, helpful and professional.
I truly appreciate it. Thank you.

4 March 2026
THE STEEL SHOP logo

Reply from THE STEEL SHOP

Hello Patricia,

Thank you so much for your kind words!

We’re thrilled to hear you had a positive experience with our customer service.

It means a lot to us that you felt supported and appreciated, and we’re always here to help whenever you need.

Rated 5 out of 5 stars

Love the product looks great on me

Love the product looks great on me. I think they’re doing very good with the material.

26 January 2026
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Reply from THE STEEL SHOP

Hello Earnest,

Thank you so much for your feedback! We’re so happy to hear that you love the product and that it looks great on you.

We take pride in using high-quality materials, and it’s wonderful to know it shows.

We can’t wait to see you enjoy it even more!

Rated 5 out of 5 stars

Clean pieces, solid quality

Ordered a few pieces and honestly everything came exactly how I expected. Quality is solid, feels premium, and the details are clean in person. Shipping was smooth and packaging was proper too. Definitely one of those brands that looks good online and actually delivers when you get it. I’ll be ordering again.

6 March 2026
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Reply from THE STEEL SHOP

Hello Kevin,

Thank you so much for your amazing feedback! We’re thrilled to hear that everything met your expectations and that you’re happy with the quality, details, and packaging.

It means a lot that you feel we deliver just as well in person as online, and we can’t wait to have you shop with us again soon!

Rated 5 out of 5 stars

Happy, would shop here again!

The items we ordered were exactly like in the photos. We are happy with the quality of the items, the speed of shipping and handling, and how easy the payment process was. Overall, I would recommend this company to friends. Good products, for a fair price.

6 March 2026
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Reply from THE STEEL SHOP

Hello Chris,

Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with the quality, shipping, and overall experience.

It means a lot to us that you’d recommend us to friends, and we can’t wait to have you shop with us again soon!

Rated 5 out of 5 stars

Quality superb

Shipping was quick! My friend loved the fit! Quality is great and true to size!

6 March 2026
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Reply from THE STEEL SHOP

Hello Rosalie,

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality and that the fit was perfect. It’s wonderful to know your friend loved it too.

We truly appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Product is as advertised and even came…

Product is as advertised and even came in the mail quicker than the projected shipping time. I like to receive just what I’ve ordered and I’m happy I got just that. I believe this to be a trustworthy business and if I need another ring I will return!

5 March 2026
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Reply from THE STEEL SHOP

Hello Franklin,

Thank you so much for your wonderful feedback! We’re thrilled to hear that your order arrived even sooner than expected and that everything was exactly as described.

It means a lot to us that you trust our business, and we truly appreciate your support.

We’ll be more than happy to assist you again whenever you’re ready for your next ring!

Rated 5 out of 5 stars

Great!

I wanted to replace one I lost from another retailer, turned out I was extremely happy with the quality of the chain, just what I was looking for.

5 March 2026
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Reply from THE STEEL SHOP

Hello Ariel,

Thank you so much for your feedback!

We’re really glad to hear that the chain met your expectations and was exactly what you were looking for.

It means a lot to us that you’re happy with the quality, especially when replacing something important.

We truly appreciate your support and hope to serve you again in the future!

Rated 5 out of 5 stars

Excellent quality necklace

Excellent quality necklace. However I didn’t realise they were in America when I bought it, so shipping was heavy, but that was my fault

3 March 2026
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Reply from THE STEEL SHOP

Hello Samantha,

Thank you so much for your kind words! We’re really glad to hear you’re happy with the quality of your necklace.

We’re always working to improve our shipping experience for all our customers.

Thanks again for your support, it means a lot to us!

Rated 5 out of 5 stars

Easy to order

Easy to order. Engraving options and clear instructions. Came quickly

26 February 2026
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Reply from THE STEEL SHOP

Hello Roberta,

Thank you so much for your lovely feedback!

We’re really happy to hear that you found the ordering process easy and the engraving options clear.

It’s great to know your order arrived quickly as well!

We truly appreciate your support and hope you enjoy your piece for a long time to come.

Rated 5 out of 5 stars

Good quality

Good quality, fast delivery time

5 March 2026
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Reply from THE STEEL SHOP

Hello Thomas,

Thank you so much for your kind words!

We’re thrilled to hear you’re happy with the quality and delivery speed.

We really appreciate your support and hope you enjoy your purchase!

Rated 5 out of 5 stars

Amazing chains

Amazing chains, 3rd chain i bought in over a month, all amazing quality, last one i got was the 4 mm Byzantine chain and this is a beaut….. thanks for the fast delivery and great product, will be buying again!!!

4 March 2026
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Reply from THE STEEL SHOP

Hello Ron,

Thank you so much for your amazing feedback!

We’re thrilled to hear that you’re loving your chains, especially the 4 mm Byzantine chain, great choice! It truly means a lot to us that you’ve come back for a third purchase and continue to enjoy the quality and fast delivery.

We really appreciate your support and look forward to having you shop with us again soon!

Rated 5 out of 5 stars

EVERYTHING

EVERYTHING! 100%

25 February 2026
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Reply from THE STEEL SHOP

Hello Tara,

Thank you so much for the amazing review!

EVERYTHING! 100%, we couldn’t ask for better feedback than that!

We’re so glad you’re happy with your experience, and it truly means a lot to us.

We appreciate your support and can’t wait to have you back again soon!

Rated 5 out of 5 stars

Very good quality

Exactly as shown on website
I am a very satisfied customer

4 March 2026
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Reply from THE STEEL SHOP

Hello Mireille,

Thank you so much for your kind words!

We’re thrilled to hear that you’re happy with the quality and that everything matched what you saw on our website that’s exactly what we aim for. It means a lot to know you’re a satisfied customer!

We truly appreciate your support and hope to see you back again soon.

Rated 1 out of 5 stars

Zero Stars

First of all, my name is Barbara Berger. Lillianne Montague was the recipient of a gift I sent a while ago.
My main issue is that the gift I sent to my brother-in-law arrived damaged. After trying to speak with someone in Customer Service we were ere told to send an email. Your AI Bot responded and asked for photos of the defect, which we sent.
My brother-in-law has not received the replacement yet and I don’t know what your delay is all about.
So far, I give you zero stars. Please ship the replacement bracelet ASAP.

4 March 2026
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Reply from THE STEEL SHOP

Hello Barbara,

Thank you for your message, and I’m very sorry for the frustration this situation has caused.

I’d like to reassure you that we did receive the returned item for exchange on March 10, and the replacement was processed shortly after. It was shipped and successfully delivered on March 13.

It’s possible this update may have been missed, but based on the delivery confirmation, we kindly recommend checking with your building management, front desk, or mailroom, as they may be holding the package for you.

Please let us know if you’re unable to locate it we’re here to help and will gladly assist you further.

Thank you for your patience, and we appreciate the opportunity to resolve this for you.

Rated 5 out of 5 stars

Beautiful bracelet for men and women

This is the third bracelet I have ordered for my teen son. He lost his four year old brother a few years ago and asked for this bracelet with "For Connor" engraved in it and wore it day and night until it eventually got stretched out and fell off. He lost the second one on the baseball field so I bought him another one for an Easter surprise. I know he'll love it.

3 March 2026
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Reply from THE STEEL SHOP

Hello Rachel,

Thank you so much for sharing this with us we’re truly touched by your story.

We’re very sorry for your family’s loss, and it means a lot to know that the bracelet holds such special meaning for your son. It’s incredibly thoughtful of you to continue this tradition for him, and we’re honored to be a small part of something so meaningful.

We hope this new bracelet brings him comfort and that he’ll love his Easter surprise. If there’s ever anything we can do to help or support you further, please don’t hesitate to reach out we’re always here for you.

Rated 5 out of 5 stars

Look good mane.

4 March 2026
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Reply from THE STEEL SHOP

Hello Mason,

Thank you so much for your kind words it really means a lot to us.

We’re so glad to hear that you’re happy with your experience, and we truly hope the bracelet will be meaningful and well loved.

Rated 5 out of 5 stars

The customer services was outstanding

The customer services was outstanding! I had a tight timeline and emailed then and they responded right away. They supported us every step of the way. We ordered leather engraved bracelets for our boys senior hockey night. The kids loved them and parents loved them and they are a beautiful keepsake that will bond the boys always. Thank you for your amazing customer service and amazing product.

24 February 2026
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Reply from THE STEEL SHOP

Hello Megan,

Thank you so much for your incredibly kind words!

We’re truly honored to have been part of such a special occasion. It means so much to hear that the bracelets were loved by both the players and their families, and that they’ll serve as a meaningful keepsake for years to come.

We’re also really glad we could support you along the way and meet your timeline, it was our pleasure to assist you!

Thank you again for your trust and support!

Rated 5 out of 5 stars

A repeat customer

The ordering process was easy. I have ordered from The Steel Shop on 3 occasions and am impressed with the quality of most of the items. The ones with the +1 extension sizing usually size on the smaller size and knowing that, I order accordingly. I wear my bracelets daily and there has been no wearing off of the gun metal coloured ones. I have no experience with the rings so cannot comment on those. I have ordered a bracelet with engraving with the image in text on the order screen and what was on the bracelet being a near match. I will definitely be ordering from them again.

3 March 2026
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Reply from THE STEEL SHOP

Hello Anita,

Thank you so much for your continued support it truly means a lot to us!

We’re delighted to hear that you’ve had a smooth ordering experience and that you’re happy with the quality of your bracelets, especially with everyday wear. Your feedback regarding the +1 extension sizing is also greatly appreciated, as it can be very helpful for other customers as well.

It’s wonderful to know that your engraved piece turned out just as expected and that you’re planning to order again. We’re always here to provide the best experience possible.

Thank you again for your trust in us!

Rated 5 out of 5 stars

Excellent quality

Excellent quality. Beautiful workmanship. I ordered similar from another TV network and the clasp faded within days. These here are gorgeous 😍

2 March 2026
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Reply from THE STEEL SHOP

Hello Sheri,

Thank you so much for your kind words we really appreciate it!

We’re delighted to hear that you’re happy with the quality and workmanship of your piece. It means a lot to us, especially knowing it has held up beautifully for you.

We truly appreciate your support and hope you continue to enjoy your jewelry!

Rated 5 out of 5 stars

Matte black dog tag necklace with personalized engraving

I was searching for a unique gift & found exactly what I was looking for. I was very unsure because when ordering online I cannot see the actual quality of the item but description was precise, including personal engraving & font. I was also able to preview my order, which arrived just as described.I was very satisfied!

21 February 2026
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Reply from THE STEEL SHOP

Hello Veronica,

Thank you so much for your wonderful feedback!

We’re so happy to hear that you found exactly what you were looking for and that the Matte Black Dog Tag Necklace met your expectations. It’s great to know that the engraving preview and details helped you feel confident with your order, and that everything arrived just as described.

We truly appreciate your trust in us and are delighted that you’re satisfied with your purchase.

We hope it makes a meaningful and lasting gift!

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