I ordered my Buro chair online due to the great special. Ordering was seamless and I was kept updating on shipping etc. Delivery was very quick. Highly recommend giving these guys a go.
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Fantastic online shopping experience. The only follow-up emails were in regards dispatch and shipping - no spam. The satchel I bought is butter soft and perfect for my needs. The antique brown is like... See more
Company replied
Apart from saying that I had no problems whatsoever ordering my 80g brown paper on line I don't really know what else to say. My paper arrived today in mint condition & was just what I ordered, I w... See more
The Stationery Store has a great product range, outstanding customer service and good quality products. I was impressed by the fast shipping (especially during these difficult times). Everything was w... See more
Company details
Written by the company
Online Australian supplier of business equipment, stationery and office supplies products. Our purpose is to deliver quality products with value everyday.
Contact info
38, 2154, Castle Hill, Australia
- admin@thestationerystore.com.au
- thestationerystore.com.au
4.6
Excellent
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The package never arrived.
13 September 2021
A totally seamless transaction.
A totally seamless transaction.
So quick & simple.
Thank you!
12 September 2021
excellent service thanks
11 September 2021
Prompt service delivery to my door
8 September 2021
Reliable delivery during COVID lockdown
I bought an order for my sister. The order was received in perfect condition. The delivery took longer than expected but COVID lockdown is not a normal time and I am thankful for the service received.
6 September 2021
My order of Derwent Watercolour A3 pads…
My order of Derwent Watercolour A3 pads was received promptly and in good condition. I would order again from this company.
15 August 2021
I have been looking for good…
I have been looking for good thimblettes for years and have finally found them at Thestationerystore. Maybe now I can attack the piles of paper I need to sort.
Great service and delivery, I know where to go next time for quality products.
Thank you
9 August 2021
Quick and wonderful customer service.
9 August 2021
Fast delivery and good reliable service!
6 August 2021
I still have not received my item
I still have not received my item. It said "in stock" at the time of the purchase (10 days ago) but status is still "awaiting fulfilment".
2 August 2021
Seamless prompt service
Seamless prompt service; well-communicated, well priced. Expertly packed.
2 August 2021
I have still only received half of my…
After an initial delivery problem, I do have all of my items. The store contacted me to say they were looking into it but in the mean time the other package arrived. I do appreciate that they got back to me to make sure that everything was ok.
16 July 2021
Reply from Thestationerystore
Hi Lin,
We are very sorry to hear your order was delayed.
We received your order on 28th June both items were shipped together on the 1st July, our tracking shows that both items were delivered on 5th July @ 2:41pm.
We will reach out to you directly to understand the details you describe and ensure that we learn from this situation.
We sincerely apologise for any inconvenience.
Best customer service with worse order fulfilment
I ordered some stationary and was expecting it to arrive soon. However, I found out after 10 days of waiting that the order was not picked as the stock was not available until 3 months after. It was disappointing, which I would have rated 1 star. When I contacted customer service, they responded quickly and arranged to provide me with a refund. The customer service is a solid 5 star ! Unfortunately, even with the best customer service, time was still wasted, and I still didn't get what I need, therefore I gave a score of 3 !
13 July 2021
Reply from Thestationerystore
Hi Daisy,
Thank you for the feedback. We value the time you took to provide us with this update.
We have looked closely at why you hadn't received an update, and unfortunately, we had a system issue that wasn't delivering the short inventory alerts for us to action.
We have since rectified this issue, and we sincerely apologise for any delay in receiving your products.
Next time if things are on back order…
Next time if things are on back order please contact the purchaser. If the order is needed quickly then holding for the back order makes life difficult.
10 July 2021
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