We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ev... See more
Company replied
I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy. The person I dealt with, Andy Kinnear, offered some truly excel... See more
Company replied
Have used Source for nearly 20 years for my house and contents insurance and they are excellent, easy to contact and always able to assist, for example I spoke with Ryan this morning and he was able t... See more
Company replied
Company details
- Insurance Broker
- Home Insurance Agency
- Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Price Comparison Site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an online chat today and was happy…
Had an online chat today and was happy with the service I received
24 February 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Iryna,
Thank you for leaving this brilliant review. I am so pleased that you were happy with the service provided by Hannah today. I’ll be sure to pass your lovely feedback on to her - it will mean a great deal.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very good
Very good! The chat help actually had a human being at the end with coherent answers and my problem was solved very rapidly.
24 February 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Alice,
Thank you so much for leaving this brilliant review. I am so pleased that Hannah was able to resolve your problem very quickly. I’ll be sure to pass your kind feedback on to her - it will mean a great deal.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Good afternoon, Daniela,
Thank you so much for taking the time to post such a fantastic review. I’m really pleased to hear that Hannah was able to help and make things easier for you. I’ll be sure to pass your kind feedback on to her - it will mean a great deal.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Friendly and helpful
Ryan was friendly and helpful and my email address was very quickly updated
23 February 2026
Unprompted review
Reply from Source Insurance
Good morning, Philippa,
Thanks so much for leaving us this brilliant review. I am so pleased to hear that Ryan was able to help you update your policy so quickly. I will be sure to pass your lovely feedback on to him.
Thanks again for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Great service
Ryan Turley from Source Insurance was very helpful and I got my issue sorted within a few mins.
23 February 2026
Unprompted review
Reply from Source Insurance
Good morning, Hemamali,
Thanks so much for leaving us the fantastic review. I am so pleased to hear that Ryan was very helpful and that he managed to resolve your issue quickly. I will be sure to pass on your lovely feedback to him.
Thanks again for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Prompt and helpful response to my…
Prompt and helpful response to my enquiries.
23 February 2026
Unprompted review
Reply from Source Insurance
Good morning,
Thank you so much for leaving us this brilliant review. I am so pleased to hear the team managed to be so helpful and answer all your queries. I will be sure to pass your feedback on to them.
Thanks again for taking the time to leave this review. Have a great day,
Kind regards,
Mark Phillips
Head of Customer Experience
Easy to connect
Easy to connect, with a human agent directly.
Polite and kind to help and explain to my enquiries.
20 February 2026
Unprompted review
Reply from Source Insurance
Good morning, Chun Wong
Thank you so much for leaving us this fantastic review. I am so pleased that Helene was able to provide you with such great service. I will be sure to pass on your lovely feedback to her.
Thanks again for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Good morning, Peter,
Thanks for leaving this great 5 star review. I am so pleased to hear that you received such good service fro Sharon. I will be sure to pass on your feedback to her.
Thanks again for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Attentive customer support
Helpful support and attentive advice to my options to amend existing policy to suit my individual needs.
20 February 2026
Unprompted review
Reply from Source Insurance
Good morning Jeanette,
Than you so much for leaving us this brilliant review. I am so please to hear that the team were able to help and support you to amend your Source policy. I will be sure to pass on your lovely feedback to the team.
Thanks for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Caz was very helpful and efficient in…
Caz was very helpful and efficient in helping with me with an issue I had to deal with. Fantastic service...wish all companies were this easy to deal with.
Peter
10 February 2026
Unprompted review
Reply from Source Insurance
Good morning, Peter (and Claire),
Thanks so much for leaving us this brilliant review. I am so pleased that Caz was able to help you with your issue so efficiently. It is such lovely feedback and I will ensure I share it with Caz.
Thanks again for taking the time to write this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very helpful customer service
16 February 2026
Unprompted review
Reply from Source Insurance
Good morning, Emma.
Thank you for the kind review. We're glad you had a pleasant experience with Tom via our Live Chat.
Kindest regards,
Owen, Marketing Executive.
New Porthole
Sorted out quickly, an issue I had logging into new portal
so they emailed the documents as we were doing online chat
12 February 2026
Unprompted review
Reply from Source Insurance
Good morning,
Thank you so much for leaving us such a great review. I’m sorry to hear you experienced an issue logging into our portal, but I’m really pleased that Hannah was able to resolve this for you and send over your documents promptly.
I’ll be sure to pass your kind feedback on to her - it will be very much appreciated.
Thanks again for taking the time to share your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
very happy with the help given it was…
very happy with the help given it was so easy to get documents needed and sorted during a highly stressfull time a big thankyou to Hannah
12 February 2026
Unprompted review
Reply from Source Insurance
Good morning, Philip,
Thank you for taking the time to leave such a brilliant five-star review. I was really pleased to read that Hannah was able to support you so well during what sounds like a very stressful time.
I will be sure to pass your kind feedback on to her - it will mean a great deal.
Thanks again for sharing your experience with us. I hope you have a good day.
Kind regards,
Mark Phillips
Head of Customer Experience
Ryan was very helpful,he got my enquiry…
Ryan was very helpful,he got my enquiry sorted very quickly with minimum of fuss.
Gave me the reason as to why i couldn't log onto my customer portal and gave me all the information i needed to sort my insurance.
12 February 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Ben,
Thank you for leaving us this fantastic 5 star review. I am so pleased Ryan was able to resolve your portal issues and assist you with your policy. I will make sure I pass this feedback on to him.
Thanks again for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very quick solution to an issue i had.
Very quick solution to an issue i had.
Quick friendly service from Tom today
11 February 2026
Unprompted review
Reply from Source Insurance
Good Morning Dominic,
Thank you for taking the time to leave us a review.
We're so glad that Tom was able to resolve your issue with speed.
Thank you,
Emma - Marketing Manager
The service was polite and helpful and…
The service was polite and helpful and most of all it solved my issue. As always excellent customer service.
10 February 2026
Unprompted review
Reply from Source Insurance
Good morning, Nicholas.
Thank you for taking the time to leave us a fantastic review. We're pleased you found your Customer Experience agent to be polite and helpful - solving your problem.
Have a lovely day.
Owen, Marketing Executive.
Very quick and easy and advisor very…
Very quick and easy and advisor very helpful
9 February 2026
Unprompted review
Reply from Source Insurance
Good morning, Amy.
Thank you for taking the time to leave us a wonderful review. Your feedback means a lot to us. We're pleased you found your experience quick and easy.
Have a nice day,
Owen, Marketing Executive.
I use Source as a Financial Advisor
I use Source as a Financial Advisor. They always very helpful when I need any questions answered or help and guidance. I spoke with Ryan today on the live chat function, I did not have to wait and he answered my questions quickly so I could organise a policy for my clients without delay.
9 February 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Farida,
Thank you so much for leaving us this brilliant review. I am so pleased to hear that our team are always helpful when you contact us for guidance. I was especially pleased to hear how helpful Ryan was for you today. I will be sure to pass your lovely feedback on to him.
Thanks again for taking the time to leave us this review. Have a great afternoon,.
Kind regards,
Mark Phillips
Head of Customer Experience
Easy to contact customer service and…
Easy to contact customer service and help came quickly.
Thanks to Tom for an easy process.
6 February 2026
Unprompted review
Reply from Source Insurance
Good morning, Bola,
Thank you for leaving us this review. I am so pleased that Tom was able to provide you with such great service. I will ensure I pass on your feedback to him.
Thanks again for taking the time to leave us this great review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Good morning, Maireiosa,
Thank you for leaving us this fantastic 5 star review.
I am so pleased that Hannah was able to help you update your policy so quickly. I will make sure I pass your lovely feedback on to her.
Thanks again for taking the time to leave us this brilliant review.
Have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
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