Managed to get two albums, for my son, which couldn't be bought anywhere else. He has told me they are coloured vinyl as well. Very reasonably priced. Delivered in time for Christmas. Only dow... See more
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Review summary
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Very good service
Company replied
The interior package was a little smashed, but mostly arrived intact. At that price, should have been immaculate.
Company replied
Absolutely flawless shopping experience. I placed an order at 11pm, received order confirmation promptly. It was dispatched the next day at 11am, received email with tracking info. It was deliv... See more
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Company details
Written by the company
The Sound of Vinyl is the home of coloured, limited edition and classic vinyl. Start, build or refine your music collection with exclusive new releases and the ultimate classics. We offer free UK returns. Speedy and friendly service. Shop The Sound of Vinyl today. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
United Kingdom
- thesoundofvinyl.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Fast shipping and beautifully protected…
Fast shipping and beautifully protected definitely would buy from you guys again
24 March 2025
Reply from The Sound of Vinyl
Hi David,
We sincerely appreciate your positive review!
We are thrilled to hear that your order arrived safely and in a timely manner. Our team works diligently to ensure that every shipment is handled with care and efficiency, and it’s rewarding to know that our efforts have met your expectations.
Thank you for choosing us!
Kind regards,
Jessica
UMUK Store Support
ALL WAS VERY WELL AND FAST
ALL WAS VERY WELL AND FAST. THE ONLY THINK THAT CONFUSE ME IS WHEN YOU APPARENTLY HAVEN´T STOCK OF SOME, YOU SAY CHANGE YOUR ADRESS. PLEASE PUT OUT OF STOCK. THANKS REGARDS FROM MONTEVIDEO- URUGUAY
24 March 2025
Reply from The Sound of Vinyl
Hi Andres,
Thank you for your wonderful 5-star review!
We’re truly happy to hear that your order arrived swiftly and safely. We understand how important it is to receive your items on time and in perfect condition, and we take great pride in fulfilling that promise for you.
Your feedback means a lot to us and helps us continue to improve our service. We sincerely appreciate your support and look forward to the opportunity to serve you again soon!
Kind regards,
Jessica
UMUK Store Support
Poor & Slow Customer Support
Was only sent 2 records of my original order of 4. Contacted support and they stated it was being looked into. This was the next response for 3 weeks when I tried following up. On my last email they finally asked if I wanted a refund. I accepted the refund, but I was only refunded for half the amount of the 2 records that were missing. They said this was due to me using my reward points. The email I received for the refund showed the 2 records with their MSRP and the status of refunded.
They stated they would give me a full refund but could restore my points. This wasn’t acceptable to me since the points do have an expiration date.
The last issue that I had was while waiting for them to complete my order the one of the vinyls I ordered was sold out. By the time they offered me a refund since they could not provide a date or time frame when these would be shipped this record was sold out at other retailers.
18 March 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Sean,
Thank you so much for leaving us a review.
I truly apologise for the negative experience you had with us. I can understand how frustrating it must have been to not receive a timely response to your inquiries, and I’m sorry that we let you down in that regard.
Unfortunately, there are times when unexpected situations beyond our control can affect delivery timelines. Please know that we genuinely care about keeping you informed and are committed to communicating any updates regarding your order and any delays that may occur.
Please don’t hesitate to reach out to us through the link below with any further concerns or questions.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding and patience.
Kind regards,
Jessica
UMUK Store Support
AAA+++++++
AAA+++++++
Fast delivery and items as described + great prices.All round excellent.
24 March 2025
Reply from The Sound of Vinyl
Hi Aaron,
Thank you so much for the wonderful 5-star review!
We are thrilled to hear that your order arrived on time and that the items not only met but exceeded your expectations. We strive to provide the best prices and swift delivery, so your kind words mean the world to us.
Thank you for your support!
Kind regards,
Jessica
UMUK Store Support
Did I get scammed?
Absolutely horrendous company practices. It’s been over 3 months and no real answers on where my order is. I’d like the 9 vinyl records I ordered, not a refund. I DO NOT LOAN MONEY TO MULTIMILLION DOLLAR COMPANIES FOR FREE.
28 December 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Adrian,
Thank you for taking the time to leave us a review.
I sincerely apologise for the inconvenience you experienced with your order. We understand how important timely updates are, and we strive to keep our customers informed about any potential delays or significant changes regarding their orders.
To ensure we address your concerns promptly, please reach out to us through the support link provided below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Our dedicated team is here to assist you and provide you with the current status of your order.
Kind regards,
Jessica
UMUK Store Support
Order not arrived
Ordered pre order in February still not arrived. Emailed customer support but told no record of order number. Took money out of my account. Complete scam. Avoid using this site!
27 March 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Lee,
Thank you for taking the time to leave us a review.
I sincerely apologise for the challenges you encountered with your order. We understand how frustrating this must be for you. If we have informed you that we cannot locate any record of your order, please provide us with your full name and shipping address so we can investigate the matter further.
Additionally, I want to emphasise that we also have a U.S. store, which can sometimes lead to confusion. We also advise you to be cautious, as there may be counterfeit pages that could mislead you.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us through the support link provided below.
We’re here to help!
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Horrible customer service, no record and no refund after a month of trying to get answers!!!
Placed a preorder for a record, release date came and went with no shipping info. Contacted them and they said it was an order glitch so they replaced the order. A month later still nothing, no refund and no customer service…just keep sending me the same canned response. Terrible business, stay far far far away!!!!
26 March 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Zack,
Thank you for taking the time to leave us a review.
I sincerely apologise for the negative experience you had. We prioritise keeping our customers well-informed and pride ourselves on our timely responses, so it’s disheartening to learn that we fell short in your case.
We would greatly appreciate the opportunity to address your concerns and rectify the situation.
Please reach out to us through the support link provided below, and we will do our best to make this right for you.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Avoid buying from this website!
Ordered a record as a birthday present, got an email to say my order was on the way over a month ago. Have tried 3 email addresses, only one replied and they couldn’t help me. Tried calling and it says it’s busy every time. Left messages and comments on instagram and no answers there either. Literally impossible to get a hold of somebody who can help. Avoid buying from this website at all costs.
22 March 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Jay,
Thank you so much for leaving us a review.
I genuinely apologise for the frustration you experienced while trying to get in touch with us. I understand how important it is to have clear communication, especially when it involves a special occasion like a birthday. I’m truly sorry we didn’t meet your expectations during this time.
We want to make things right for you. Please feel free to reach out using the link below, and we will address any questions or concerns you may have.
Thank you for your understanding, and we appreciate your patience.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Sold us a warped record
Sold us a warped record . Purchased as a gift, recipient (myself) was unable to open it until return home in February 2025. After the initial contact, in which I was assured of a replacement; follow-up stated a replacement was out of the question. Many emails to customer service, all with same response, "Sorry, notification beyond the 30 Day return window". Absolutely no consideration given to the fact that I was not able to receive my gift until February, nor the fact that, regardless of notification, THE RECORD WAS WARPED when sealed and sold as a damaged product. Save yourself the hassle - shop elsewhere for your vinyl - unless you enjoy constant dissatisfaction and warped records.
Your response is worth nothing. You failed at providing an undamaged product and cling to your non-compromising return policy when it was clearly stated that, as a GIFT, it was not presented to me for playing until 2 months after my daughter bought it for me. I will never shop with The Sound of Vinyl US, nor will anyone I have described this issue to. Furthermore, the cover was in excellent condition, meaning that the warped record was knowingly packaged and sealed as damaged. I stress that anyone considering purchasing from The Sound of Vinyl US read their on-line reviews here and elsewhere. i am not alone in my dissatisfaction.
Ummm...then why are you, a customer service rep at The Sound of Vinyl UK dealing with my review? Where is the response from your US counterpart, hmmm?
23 February 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Jim,
Thank you for taking the time to update your review.
We truly understand how frustrating this situation must be for you, and we sincerely empathise with your feelings. Your concerns are completely valid, and we appreciate you sharing your experience with us.
Please note that since your order was placed with the US store, we are unable to provide specific details or support regarding it, as the policies and processes differ significantly from those of our UK store, which you have reached out to for assistance.
Your feedback is valuable to us, and it will help improve our services moving forward.
Kind regards,
Jessica
UMUK Store Support
Placed an order three weeks ago and…
Placed an order three weeks ago and have received no update regarding the order. Email follow ups are ignored.
25 February 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Bailey,
Thank you for taking the time to leave us a review.
I sincerely apologise to hear that you have not received any communication from us. We understand how important it is for our customers to stay informed about any developments or delays, and we strive to provide timely updates at all times.
To assist you further, please reach out to our customer service team directly. We will be more than happy to provide you with the latest updates on your order status and address any concerns you may have.
Your satisfaction is our priority, and we appreciate your patience in this matter.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Where is my order
Where is my order? According to DHL Express my parcel has been sent back to the shop. I tried to contact the shop several times but my messages are getting ignored or I am just getting an automatic reply from a robot... avoid this shop
27 February 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Laura,
Thank you for taking the time to leave us a review.
I sincerely apologise for the difficulties you are currently experiencing with your order. We understand how important prompt and clear communication is, and I'm truly sorry to hear you have not received communication from us.
To better assist you and provide the most accurate information regarding the status of your order, please reach out to our dedicated support team using the link provided below.
We appreciate your patience and are committed to resolving your issue as swiftly as possible.
Thank you for your understanding.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
2 months and still no shipment
I placed an order over 2 months ago. The order still has not shipped even though I have several emails claiming it was getting ready to ship. Now I am just getting the run around and the latest execute us a “production delay”. They are unwilling to explain what this even means and the 3 records I ordered have been available in their site ever since I ordered them.
5 January 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
I truly apologise for the negative experience you encountered with your order. I completely understand how frustrating it can be when expectations are not met, and I want you to know that your concerns are very important to us.
We make every effort to keep our customers updated regarding any potential delays that may affect their orders. If there has been a lack of communication, please know that it is not our intention to cause you any inconvenience, and we appreciate your patience as we work through these situations that are often beyond our control.
To assist you further, I encourage you to reach out to our dedicated customer service team through the link provided below. They will be able to give you the most current updates regarding your order status and address any additional concerns you may have.
Thank you for your understanding.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
After purchasing on their UK storefront…
After purchasing on their UK storefront the confirmation e-mail led me to a completely different (shopify) store and a fraudulent e-mail. It’s been weeks and my order has still not been shipped. Great dropshipping operation these guys have going but I will be disputing the charges.
24 February 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
I sincerely apologise for any inconvenience you faced with your order. We know how frustrating it can be when expectations aren’t met, and we deeply value your experience with us.
Our goal is to keep our customers well-informed, especially regarding any updates or issues related to their orders. If something doesn't go as planned, we want to be there to help resolve it as quickly as possible.
Please reach out to our customer support team using the contact information provided below. We would be more than happy to discuss the specifics of your order, clarify any misunderstandings, and assist you in processing a refund.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Never had a secure package from this UK…
Never had a secure package from this UK company, all vinyl ordred creased and bended from delivery. Imusic much better!!!!
19 February 2025
Reply from The Sound of Vinyl
Hi there,
Thank you so much for taking the time to leave us a review.
I’m truly sorry to hear that you received damaged items. I can only imagine how disappointing that must be, especially when you were looking forward to your order. We always strive to package our items with care, and it’s unfortunate to know that we didn’t meet those expectations in your case.
Please know that your experience is important to us, and I encourage you to reach out to our support team. They’re here to help you through this process and can be contacted via the link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
What a joke
What a joke. I've bought from them in the past and besides a long wait I received my records. In December they had the 50% off sale so I bought a bunch records. They continued to cancel items but I still had quite a few waiting to ship at a great deal. I continued to wait. Followed up by email and kept getting there was a technical glitch with my order. After two plus months I just wanted my money back. I had to go through the credit card company. If you order from them be prepared to not get your records. There's no numbers to call so you'll get an AI generated response with absolutely no help.
4 March 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Kristofer,
Thank you for taking the time to share your feedback with us.
I want to sincerely apologise for the negative experience you've encountered. Your feelings are important to us, and we understand how disappointing it can be when expectations aren't met, especially regarding order delays. We take pride in delivering our products promptly, and I assure you that we are continuously working to improve our processes.
Please know that while we strive to keep our customers well-informed about any potential issues, there are occasions when delays occur that are beyond our control, such as supply chain disruptions or unforeseen circumstances.
I encourage you to reach out to our customer service team, who can provide you with a detailed update regarding the status of your order.
They are real people who are here to assist you and ensure you receive the information you need.
We appreciate your understanding and patience as we work to resolve this matter.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Fails to accept cost of their Dispatch errors
This company is part of the Universal Music Group. However this company provided terrible service via their U.K. store They have a reputation of dispatching the wrong record and then refuse to pay return shipping for their mistake. I recently paid more for shipping than their record I purchased. Yes, I received my purchase money back, but not the postage cost for their mistake. I am not aware of any other record seller refusing to pay shipping costs for a genuine error made by the Seller. Totally understand there policy as per their Web Site. But for their mistake - it is not fair. Even refused to offer a credit for a future purchase. Reputation and Customer Service is not as important to "The Sound of Vinyl". Then ensuring increases in Profit.
5 March 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Giovanni,
Thank you for taking the time to leave us a review.
We sincerely apologise for any dissatisfaction you experienced with our service. Your feedback is important to us. If you received an incorrect item and are located within the UK, returns are completely free of charge. To ensure a smooth return process, we recommend following the return instructions provided in your order confirmation.
For our international customers, we appreciate your understanding that shipping costs for returns must be covered by you.
If you have any questions about the returns process, please don’t hesitate to reach out to our customer service team. We’re here to help!
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
I think I was scammed
I ordered from thesoundofvinyl.store, received an email claiming it was dispatched and it has been a long time and still haven't received anything. I'm starting to speculate that it wasn't a real website :(
19 February 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
We genuinely apologise for the inconvenience you’ve experienced. It’s important to ensure that you are visiting our official online store, as many websites may closely mimic our appearance.
To assist you further, please reach out to our customer support team through the link provided below. We will be happy to verify the details of your order and confirm whether it was indeed placed through our official store.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards
Jessica
UMUK Store Support
I placed and paid for two orders during…
I placed and paid for two orders during the half off sale at the end of last year of 82 items on one order and 33 items on the other for a vinyl group. I have not received any of the items. Not one! I have been told for over 2 months there was a technical issue and that they would update me as soon as they knew something. Basically just a canned non-response every week for over 2 months. It is highly doubtful at this point that they could fill even half of the orders. As a lot of the items are currently out of stock. It is impossible to get any direct communication from this company. Myself and the members of our group are very serious vinyl collectors and really wanted to like and continue to purchase from the Sound of Vinyl. At this point it almost seems somewhat like this company made false promises or inaccurate claims and is holding captive almost $2,000 for over 2 months. At the very least they are incorporating incompetent business practices. Buyer Beware!
4 March 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to share your feedback with us.
We are so sorry to hear you did not receive any communication from us. Our team is committed to providing timely responses to all inquiries, and we regret that we may have fallen short in this instance.
Please be assured that it is never our intention to overlook or dismiss your concerns. If there is a delay with your order, we actively work to inform you and investigate the matter. We want to ensure that you are kept updated and that any issues are addressed promptly.
We kindly encourage you to reach out to our support team at your earliest convenience. By clicking the link below, you can inquire about the status of your order, and we will do our utmost to provide you with the latest information.
Your satisfaction is our priority, and we appreciate the opportunity to assist you.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Disappointed
On a couple occasions I where I had pre ordered records I was told on the day I was expecting delivery that they had run out of stock..I should have been told at the time of ordering that I was unfortunate that time.
19 February 2025
Reply from The Sound of Vinyl
Hi Cliff,
Thank you for taking the time to share your feedback with us.
I sincerely apologise for the inconvenience you experienced. We understand how important timely delivery and accurate stock information are to our customers, and I am sorry we fell short of your expectations.
Please know that we are committed to improving our processes to ensure that our customers are kept informed in the future.
Kind regards,
Jessica
UMUK Store Support
Buyer beware
Buyer beware! I ordered 3 records back in mid Dec 2024 and 3 more end of Dec 2024. The order at the end of 2024 was recieved, the mid December order I still have not received. I email the company and all I get is we are looking into it and we will notify you when we figure it out... it's been over 3 months.
They won't give any answers as to why it is taking so long or why I cannot get my ordered filled. You are taking a gamble ordering from this company. You have been warned.
20 December 2024
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
We sincerely apologise for your negative experience and understand how frustrating it can be when expectations are not met. Our goal is to keep our customers informed, and we make every effort to communicate any changes regarding your order via email.
Unfortunately, we have encountered some unforeseen delays in the shipping process. Please rest assured that our dedicated team is actively investigating the cause of these delays to ensure that we can provide you with timely updates.
We genuinely appreciate your patience, and we want to assure you that we are not dismissing or overlooking your concerns. Please reach out to our team via the link below so we can further assist you.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding.
Kind regards
Jessica
UMUK Store Support
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