The Sofa Cover House Reviews 

374
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Having used before with now issues the delivery time is now terrible. 11 days since order and still no delivery

Rated 1 out of 5 stars

AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa... See more

Company replied

Rated 5 out of 5 stars

Straight forward process. Measured my sofa's and although I haven't fitted them yet. The one I've tried appears to fit perfectly. Really pleased and have already recommended to a friend. Good qual... See more

Company replied

Rated 5 out of 5 stars

I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours I was skeptical to whether they’d change them or even respond. They went above abs beyond to... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather. Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools. Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee. Our customer service team replies 7 days a week, within one working day, at contact@thesofacoverhouse.com. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

374 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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2.6

All reviews

(374)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

I really should have read these reviews! DO NOT BUY FROM THIS COMPANY. I measured my sofa really carefully and followed all of the fitting instructions. No joy. I contacted the company on the same day as delivery and have become embroiled in some kind of Kafkaesque nightmare where they keep asking me if I want a different cover but refuse to refund me. I think I'm in closer contact with them than I am with my own mother! They are a truly awful company. Look elsewhere for your covers.

17 December 2022
Unprompted review
Rated 5 out of 5 stars

Very happy

Very pleased with customer service people. Explained my problen they didnt ask too many questions and they sorted my problem there and then. Its ashame they done have phone number so you can phone them instead. Big thank you for Kimberly. Size was a bit small but she only asked what size i want so she can send me the other order with no fees. Updated the outcome of my case everyday.

Thank you.

12 November 2022
Rated 4 out of 5 stars

Sussex by the Sea

There was plenty of choice on the website and when the covers arrived they were exactly as described and very easy to fit.
Delivery was quicker than expected.

10 November 2022
Rated 1 out of 5 stars

If I could give 0 stars I really would

If I could give 0 stars I really would. Worse product ever, I wouldn’t even pay £10 for it, let alone what they are charging. They only allow a two week refund time frame which wasn’t even long enough to get it on our sofa as it was so difficult to do. Despite the fact it is awful and does not fit, they will not provide a refund, they also suggested placing wood in our sofa to keep it in place…. Not very child friendly. I should have found some of the reviews on here!!!! DO NOT BUY!!!!!

13 December 2022
Unprompted review
Rated 1 out of 5 stars

Product looks fantastic but as I am…

Product looks fantastic but as I am still waiting for it to arrive after nearly a month I cannot say if it really is as good as I am hoping it will be. I would urge the company to change their method of delivery - according to tracking it was dispatched but the courier has not delivered.

14 November 2022
Rated 1 out of 5 stars

Really really didissapointed with this company.

Really really dissapointed with this company i explained i was away when sofa cover arrived so only had the chance to try the cover just outside of the 14 day's it did not fit despite me ordering to their measurements so i asked if could have and exchange for the larger size and pay the difference and they refused and were very unhelpful!! Never again would i order from this company.

28 November 2022
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company! Ordered from .uk website but you have to return any products that don’t fit to China using a £25 tracked service so absolutely no point returning it. They have ignored all my emails since the initial one requesting to return. Product doesn’t fit despite ordering to their measurements. Should not be allowed to trade. Do not order from them!!!

12 September 2022
Unprompted review
Rated 1 out of 5 stars

Rubbish Product, Rubbish Customer Service.

AVOID, SCAMMER COMPANY.
TrustPilot doesn't allow zero stars.
Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa upside down to tie the stupid cords underneath.
Looks ugly, creases and loose fabric everywhere.
Awful customer service, offered a 35% refund which I refused as I'm entitled to a full refund. Am currently sending my 6th email requesting refund.
No return address, I guess they're based in China, where people don't have any rights.

14 November 2022
Unprompted review
The Sofa Cover House logo

Reply from The Sofa Cover House

Hi Graham, we're sorry the covers didn't fit and that getting your refund was so difficult. That isn't how we want to treat anyone. Our refund policy is now published on our website: you can return an item within 30 days of delivery, we email you the return address, and we refund you within 24 hours of receiving your return. If this is still unresolved, please email contact@thesofacoverhouse.com and we'll look at it personally. The Sofa Cover House team

Rated 1 out of 5 stars

Cannot get refund

Covers are poor quality and struggling to get a refund out of the company. Should have checked the reviews as company are clearly scammers

11 November 2022
Unprompted review
Rated 5 out of 5 stars

Better than expected

Ordering was simple and easy.
Delivery faster than expected.
Customer service team brilliant.
Fitted both 2 seater and 3 seater well, fabric was so much nicer than I was expecting it to be so overall a very happy customer.

2 October 2022
Rated 4 out of 5 stars

I love the cover, just a few little niggles.

I love the cover! It's a really pretty, rich green with little roses embossed in it and super soft. It arrived in good time. It took about 4 attempts to get it on the sofa the right way around - it's not obvious. The back of the sofa isn't fully covered, but as I have it against a wall that's no big deal. The little foam rollers that you slide down the sides of the cushions to keep the cover in place do the job until you sit down, then they pop out, so that's a bit irritating, having to replace them every time.

15 October 2022

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