The sneaker outlet Reviews 

158
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I returned a pair of Converse that were faulty - threads coming off on the tongue and the pairs were apparently mismatched, as seen by the diffent soles. Return was delivered by Royal Mail but unfortu... See more

Rated 5 out of 5 stars

Outstanding service - ordered a pair of hard to find Nike trainers (Nike Air Max Excee) from Sneaker Outlet. Ordered just before midnight, order was processed following morning and trainers were with... See more

Rated 5 out of 5 stars

I stumbled across the tik tok live at 4pm on Friday and saw a pair of converse I have been hunting for 12 months plus they are out of stock everywhere. Not only did I find them in this shop but the pr... See more

Rated 5 out of 5 stars

Ordered a pair of Converse (£60 reduced to £20) at around 8am on December 29th, got free P&P and they arrived the very next day via Royal Mail. Some reviewers have suggested that they received train... See more

Company details

  1. Clothing Store

Written by the company

Save up to 70% off high street pricing from one of the UK's leading discount retailers


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

158 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(158)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible service

Ordered a pair of Converse (£60 reduced to £20) at around 8am on December 29th, got free P&P and they arrived the very next day via Royal Mail. Some reviewers have suggested that they received trainers that looked worn but not these. Box fresh, pristine and with the tags.

Absolutely exemplary service.

30 December 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service and trainers!!

Outstanding service - ordered a pair of hard to find Nike trainers (Nike Air Max Excee) from Sneaker Outlet. Ordered just before midnight, order was processed following morning and trainers were with me next day. Came brand new, as described and in original Nike box. And they are quality trainers with a similar look to the ever popular Air Max 90s. Price was very reasonable too. Couldn't be happier with them, excellent service all round.

27 June 2022
Unprompted review
Rated 1 out of 5 stars

This was the email I have sent to you…

This was the email I have sent to you on April the 20th. I did not get a reply I was wondering if you could help me I ordered some new balance 1300ae as a birthday gift. And they look like they have been tried on. As there is creasing in the the soles and black fibres inside of the shoes. That look like sock fibres. And the tissue thats had normally in the toe box was floating around in the heel. I Do not remember seeing on the Website that they where preowned or do you know if the shoes where sent back to you and put back on the shelf and the sent to me kind regards G

19 June 2022
Rated 5 out of 5 stars

Sneakers outlet

Ended up helping me with retrieving order that accidentally sent to a wrong address, overall good place, waiting to see how it resolved

10 June 2022
Rated 1 out of 5 stars

New balance 991 anniversary

I recently purchased some new balance 991 trainers when they arrived the box was missing the anniversary bag that should have come with the purchase which as a collector was looking forward to

31 May 2022
Rated 1 out of 5 stars

Did not receive my order

Did not receive my order after paying next day delivery. This is 3 weeks later

11 May 2022
The sneaker outlet logo

Reply from The sneaker outlet

Hi Andrew,

Unfortunately your item was lost by Royal Mail. We were not aware of this as you did not contact us to say you had not received your item.
Instead of waiting weeks, if you had contacted us we could of sorted something straight away.
Once you made us aware, we fully refunded you within 24 hours.

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