The Skills Network Reviews 2,275

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers found the user experience positive, highlighting the ease of navigating the platform and the helpfulness of the learning materials. People also frequently praised the staff, particularly the assessors and tutors, for their excellent feedback, responsiveness, and supportive approach. The courses themselves were often described as engaging, informative, and well-structured, contributing to a valuable learning experience. However, some people were dissatisfied with aspects of customer service and response times. A few customers reported long waiting periods for funding, issues with unhelpful or pushy staff, and a lack of transparency in processes. There were also occasional complaints about assignments not being saved, or about the company's handling of specific requests like extensions or accommodations for neurodiverse learners.

What people talk about most

User experience

Clients share positive opinions on user experience. Many reviewers found the learning platform simple to... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the helpfulness and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers report excellent support, with some... See more

Service

Consumers find service to be ambiguous. Some reviewers report positive experiences, praising the friendly and... See more

Response time

Users describe ambiguous interactions with response times. Some reviewers report quick responses from support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great experience and my assessor Gemma was excellent turning my submissions around so quickly and giving really valuable feedback. Like many others the only thing preventing it from being 5*... See more

Company replied

Rated 4 out of 5 stars

I really enjoyed this course and found it very helpful . The lessons were clear , well - organized and easy to follow. The support from tutors was excellent - they were always ready to help and I appr... See more

Company replied

Rated 5 out of 5 stars

The course was packed with information. It made me reflect and think, analyse and question. The learning slides were a good mixture of reading and videos, games and tasks that kept my attention throug... See more

Company replied

Rated 5 out of 5 stars

The course was very informative indeed. I learned a great deal. The links to relevant charities were helpful in understanding what support is available for children experiencing mental health cond... See more

Company replied


Company details

  1. Distance Learning Center
  2. Adult Education School
  3. Career and Education Provider
  4. Education Center
  5. Educational Institution

Written by the company

The Skills Network is one of the most successful providers of online learning solutions in the UK. Distance learning supports educators, employers and individuals around to develop new skills and knowledge, and we have a wide range of free, fully-funded courses, CPDs, Skills Bootcamps, Apprenticeships, professional qualifications and more.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Both course presentations and my assessor ARE excellent

This course is excellent. The PPTs are very clear, and there are plenty of resources for the project work. The course is also highly interactive, so learning never feels boring.

My assessor Tracy was very supportive. Whenever my work needed resubmission , she provided clear and detailed feedback on what needed to be improved and how to improve it. I would highly recommend this course.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Positive experiences

I have done two Level 2 courses under The Skills Network management. For both the tutors, feedback and support were excellent. I was really engaged with the process and the learning opportunity. I was able to have longer when I asked and felt the 'pressure' was just right to keep me going without stressing. I am very grateful to have been able learn whilst being fully funded.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with The…

I had a great experience with The Skills Network. The course was well-structured, easy to follow, and very informative. The support provided was helpful and communication was clear throughout. I would definitely recommend them to anyone looking to improve their skills.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic , loved doing my course and I had Fantastic support with my dyslexia

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing person today helping…

I had an amazing person today helping me with my enrolment with Skills Network. His name was Mark Bromwich. I was getting in a right mess,and he was so patient with me,I had to keep ringing him, but nothing was to much bother for him. Thank you again Mark ?👍

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I thoroughly enjoyed this course

I thoroughly enjoyed this course. I had a bit of a wobble initially as it had been a while since studying, I needed a deadline extension and it was no issue at all. After that I loved it, I gained a lot of knowledge and understanding from it. The tutors I dealt with - Louise and Emma were fantastic, great feedback, information and patience from them. I would advise to find out for yourself and not be put off by any negative reviews, you do need to commit and have time to do the courses as deadlines to meet. I received my certificate within days and have applied to do my next one, hopefully very soon.

4 August 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re really pleased to hear that, after an initial wobble, you went on to enjoy the course and gain so much from it.

It’s great to know that the deadline extension helped you get back on track and that Louise and Emma were able to support you with clear feedback, information, and patience throughout your learning journey.

You’re absolutely right that committing time to study is important, and we appreciate you highlighting that for future learners. Congratulations on receiving your certificate so quickly, and we wish you every success with your next course.

Rated 1 out of 5 stars

Absolutely discussed by this company

Absolutely discussed by this company. I declared a disability on the application form. Requested reasonable adjustments of extra time. No official plan was put in place. Pushy, unhelpful staff. Failing an assement based on their own inabilty to follow the law and lack of support. Will constantly hound you will emails about assements despite poor support and unrealistic expectations and deadlines. Keep well away. Like a money making scheme rather than respectable educational facility.

31 January 2026
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for sharing your experience. We’re very sorry to read that you feel disappointed and frustrated, particularly in relation to the support you expected around reasonable adjustments.

We take our responsibilities seriously and aim to support all learners fairly and in line with our policies. We regret that you feel this was not your experience. Feedback like yours is important to us, and we would strongly encourage you to contact our learner support team directly so your concerns can be reviewed in detail and, where appropriate, addressed.

We are sorry that this course did not meet your expectations and appreciate you taking the time to raise your concerns.

Rated 4 out of 5 stars

I enjoyed the course

I enjoyed the course; however, do be aware that, depending on how thorough you are with your study and response, the course may last longer than is suggested. I am one such learner that struggled to reduce the time, so I wasn't meeting deadlines. The Skills Network were absolutely brilliant with this issue, however, and offered extensions, advice and reassurance, because their priority was for me to complete the course successfully. I have done a couple of courses with this organisation now and although stressed at times with how long it took me to complete each module, I am really pleased to have done it and will be doing another course in the future. Please be aware that we all study differently. For me, I enjoy face to face with discussion alongside remote learning, which is not something that comes readily on an online course. Furthermore, we all study differently and take our studies either casually or more seriously, so how long it takes to complete the course will vary. All in all, I would recommend this course as preparation for further study or simply as a taster for acquiring new knowledge and skill.

20 June 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for such an honest and reflective review. We really appreciate you highlighting that learning styles and study pace vary from person to person, which is something we try to make clear to all learners.

We’re pleased to hear that our team was able to support you with extensions, advice, and reassurance when deadlines became challenging, and that this helped you complete the course successfully. It’s also great to know that despite the pressures you felt at times, you’re proud of what you achieved and plan to continue learning with us.

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!!

DO NOT USE THIS COMPANY!!!
I was accepted for a free course back in September, however they didn't enroll me onto a course until late November.
Due to personal commitments I am not able to complete the course in December and they will only let me delay for two weeks, or I have to pay a £100 cancellation fee.
So it's ok for them to delay for weeks/months but "learners" are not allowed to!
DO NOT USE THIS COMPANY!!

5 December 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation may have been.

We want to reassure you that we are fully transparent about our funding and fee policies. During the application process, all learners are asked to confirm their understanding that a £100 administration fee may apply if a course is not achieved, and this is clearly outlined in the application form.

Our courses are either fully or part funded by the Department for Education or the relevant Combined or Strategic Authority. Where a course is part funded, The Skills Network covers the remaining costs. If a learner withdraws without completing a part-funded course, the £100 charge is applied to help cover administration costs.

We genuinely appreciate your feedback and hope this helps clarify the situation. If you would like to discuss your individual circumstances further, please feel free to contact us directly so we can review this with you.

Rated 5 out of 5 stars

This is my 5th level 2 course I've…

This is my 5th level 2 course I've completed with The Skills Network. I've also completed a level 3. I can't fault the process from start to finish. Support on hand whenever you need it.
Already planning to enrol on another course in the new year .

5 December 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your continued support and kind feedback. We’re delighted to hear you’ve had such a positive experience with us and that you’ve felt supported throughout your studies. We really appreciate your loyalty and look forward to supporting you again when you enrol on your next course.

Rated 4 out of 5 stars

I learnt a great deal at such a short…

I learnt a great deal at such a short interval.

24 August 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your feedback. We’re really pleased to hear you found the course valuable and were able to gain so much in a short space of time. Wishing you every success moving forward.

Rated 5 out of 5 stars

The feedback from the assessor was…

The feedback from the assessor was really informative and helpful enabling me to finish the course within the time scale. The learning information in the course was very good and the links too. There was always someone at the end of the phone to help if needed. My knowledge at the end of the course was greatly improved and definitely up to date. It was an extensive course but well worth taking. I received my certificate a week after receiving my final assessment.

2 October 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your lovely feedback. We’re really pleased to hear you had such a positive experience and felt well supported throughout the course. It’s great to know you found the learning valuable and that it helped build your confidence and knowledge. Wishing you all the best in your next steps, and thank you again for choosing to study with us.

Rated 5 out of 5 stars

Fantastic Courses.

I have loved very course I have been involved with. The content is very involved and interactive. You can identify the material could be used in practice situation. I was in a low point in my life and these courses have helped me tremendously in terms of learning another skill set I attended a Counselling skills course and Awareness of Bullying in Children and Young Children Course (Level 2). I felt supported during the experience.

26 September 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your fantastic review. We’re so glad you found the courses engaging, practical, and supportive, especially during a challenging time. It’s wonderful to hear that the Counselling Skills and Level 2 Awareness of Bullying courses helped you build new skills and confidence. We truly appreciate you sharing your experience and wish you continued success.

Rated 5 out of 5 stars

I really enjoyed the course

I really enjoyed the course, it’s really informative and interesting. A good learning experience. Amazing

24 November 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your wonderful feedback! We’re so glad you enjoyed the course and found it informative and engaging.

Rated 5 out of 5 stars

This course was really helpful

This course was really helpful: I already had some knowledge of neurodiversity, ASC, and distressed behaviour, but this course gave me a deeper understanding and greater confidence in the legislation and theory of distressed behaviour. It also gave excellent strategies and tools to help those supporting a child with neurodiversity and/or distressed behaviour. I took the course to prepare for a career in residential foster care after almost 10 years in secondary mainstream learning support, but a plot twist means I am now using the skills and knowledge as a 1:1 education mentor. I would recommend this course to anyone working with children and young people. I would advocate for all senior leadership members in education to take the course so they can better understand the challenges our children and educators face today!

Oh. And my tutor? Chef's kiss. Absolute legend of a woman: amazing feedback that was specific, encouraging, and aimed to help me reach my personal goals.

14 October 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your fantastic review! We’re thrilled to hear the course gave you deeper knowledge, practical strategies, and confidence to support children and young people. It’s great that you’re already putting your learning into practice in your new role.

Rated 2 out of 5 stars

I am still awaiting my certification…

I am still awaiting my certification and I completed the course in August. I have had no emails or calls from your institution which I find to be quite disrespectful considering we have deadlines for submissions. You should have deadlines for interactions.

20 November 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your feedback, and we're sorry for the delay in receiving your certificate. If you need confirmation of achievement while you wait, just let us know and we can provide a formal letter. Our certificates are now digital, so please check your email and junk folder. For an update on your certificate or to speak with someone directly, please contact our Awards Team at awards@theskillsnetwork.com

Rated 5 out of 5 stars

Building Useful Skills and Knowledge

I had to wait a while for my fully funded course to come through, but when it did, it was very much worth the wait. While the course was delivered through presentations and videos, I think the planning, wording, and structure was clear and easy to follow, and the support was very much human and personal. I appreciated all the check-ins, and the feedback.

While studying, I was able to test out my new skills in real time as I picked up some related work. The team I was working with were impressed by what I was able to deliver, and I will have more work with them next year.

The course has also given me the confidence to create my own opportunities using what I have learned.

26 September 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your wonderful review! We’re delighted to hear the course was worth the wait and that the structure, support, and feedback helped you build confidence and practical skills. It’s great to know you’re already putting your learning to use. Wishing you continued success in your future opportunities!

Rated 3 out of 5 stars

Enjoyable but too rushed …

The course was really enjoyable and relevant to my future career aspirations however when originally booking the course it said it was 12 weeks and approx. 5 hours a week, but once I started I had only one week per assignment and I was spending over 12 hours a week studying.
The other issue I had was not getting feedback from the tutor very quickly and when I contacted for further help, I almost missed a deadline as they didn't get back to me. Finally a lot of the links to the associated websites were t working which meant further time finding the information I needed.

30 October 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for sharing your feedback. We're glad you enjoyed the course content, and we appreciate you highlighting the issues with pacing, tutor response times, and broken links. Your comments are valuable and will help us improve the learning experience.

Rated 5 out of 5 stars

The course was very informative indeed

The course was very informative indeed. I learned a great deal. The links to relevant charities were helpful in understanding what support is available for children experiencing mental health conditions. This is a subject area I have wanted to learn more about for some time.
The tutorial support was also very good. I felt encouraged to achieve my full potential.
I am now studying an in-person part-time Level 2 Counselling Skills course. Therefore the digital study skills achieved on this course has been good preparation.

20 November 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for your thoughtful review! We're delighted to hear you found the course informative and supportive. It’s great to know the resources and guidance were helpful, and we’re pleased the skills gained are supporting your continued studies. Wishing you all the best on your learning journey!

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