I ordered myself slippers which arrived on time. Unfortunately they were too big so I returned them using the pre paid label. The money was paid back into my account within a few days. Very good site... See more
Company replied
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See what reviewers are saying
Over the past few years, this is the company I always go to when ordering a certain make of slipper for my Mum. I normally buy a few at a time, so on occasions I have needed to contact the company t... See more
Company replied
The Shoe Shack is an easy firm to deal with; the website is straightforward and packed with shoes and boots, sandals and slippers such that anyone can find a style they like. All the shoes I have purc... See more
Company replied
Easy to order and kept up to date regarding delivery. Love the ladies Mokkers slippers, have ordered several pairs for myself and my mother as now she is getting older needs closed in slippers so she... See more
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Company details
Written by the company
Quality footwear at low prices. Shop from a variety of adults and kids shoes. We offer free 30 day free returns and exchanges on all orders.
Contact info
The Shoe Shack, 7 Denington Court, Denington Road, NN8 2QR, Wellingborough, United Kingdom
- theshoeshack.co.uk
4.8
Excellent
328 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service..arrived on time and…
Great service..arrived on time and great shoes ..thankyou
20 July 2025
Reply from The Shoe Shack
Hi Mr Mathers,
Thank you for your kind words! We're really pleased to hear the shoes arrived on time and that you're happy with them.
We appreciate your support and hope to serve you again soon.
Kind regards,
The Shoe Shack
Good choice and speedy delivery
Good choice and speedy delivery , bought as a gift so can't comment but they look very nice
7 July 2025
Reply from The Shoe Shack
Hi Viv,
Thank you for your kind review!
We're glad you were happy with the selection and speedy delivery. We hope the recipient loves them, they certainly sound like a thoughtful gift!
Kind regards,
The Shoe Shack
Trainers for my grandson were as…
Trainers for my grandson were as advertised, were delivered with in the time frame advised at a very reasonable delivery charge and a good price
25 June 2025
Reply from The Shoe Shack
Hi Christine,
Thank you for your lovely review!
We're so pleased to hear the trainers for your grandson were just as expected, arrived on time, and at a good price. We really appreciate your kind words and support.
If there's anything you need in the future, we're always happy to help.
Kind regards,
The Shoe Shack
Easy slippers to order and pay
Easy to order and pay, quick delivery, you also had a product that I wanted.
22 June 2025
Reply from The Shoe Shack
Hi Beverly,
Thank you so much for your kind words!
We're really glad to hear that you found it easy to order and that the delivery was quick. It's great to know we had just what you were looking for!
If you ever need anything else, we're here to help.
Kind regards,
The Shoe Shack Team
Lightweight comfortable shoes
Lightweight comfortable shoes. I bought two pairs as these are the only ones my son will wear. Delivery was quick too. Thank you.
15 June 2025
Reply from The Shoe Shack
Hello Mrs Worthington,
Thank you so much for your lovely review. We're really pleased to hear your son is happy with the shoes — and it's great to know they arrived quickly too!
Best wishes,
The Shoe Shack
All good thanks
13 June 2025
Reply from The Shoe Shack
Thank you for the 5-star review — we really appreciate your support!
Can't fault the service
Can't fault the service, both in buying and returning they were more than helpful.
The problem was with the slippers that came which smelt strongly of artificial perfume to which I'm allergic and therefore had to return.
4 June 2025
Reply from The Shoe Shack
Hi Ish,
Thanks for your kind words about our service.
We're sorry the slippers had a strong scent — they may have come from the factory like that.
We appreciate you bringing it to our attention and will keep an eye out for similar issues.
Let us know if you need anything else.
Kind regards,
The Shoe Shack
So comfy and lightweight. My order was dealt with immediately and…
My order was dealt with immediately and I received the parcel earlier than I anticipated. The cost of the delivery was exceptional - saved petrol costs but will visit in future. I ordered these particular trainers because I had purchased them for my husband previously from another supplier and knew they were a good fit and so comfortable. I might add that on a visit to a podiatrist she wished to know what the brand was as they were ideal footwear for my husband's foot problems.
24 May 2025
Reply from The Shoe Shack
Good morning Margaret.
Thank you for your review! We're glad to hear you were happy with the quick delivery and the product.
We appreciate your feedback and look forward to serving you again.
Kind regards,
The Shoe Shack
Really prompt delivery and everything…
Really prompt delivery and everything in the parcel was intact and in good condition. The shoes fit well so all in all great value and service.
20 May 2025
Reply from The Shoe Shack
Hi Alan,
Thank you for your feedback.
We're glad to hear the delivery was prompt and everything arrived in good condition. It's great to know the shoes fit well and met your expectations.
We appreciate your support.
Kind regards,
The Shoe Shack
prompt delivery
20 May 2025
Reply from The Shoe Shack
Hi Janet. Thank you for your kind words! We're glad you were happy with our service. We appreciate your support.
Reply from The Shoe Shack
Hi Natalia,
Thank you so much for your kind review!
We're glad to hear you found what you needed for school shoes and that the return process was convenient.
We appreciate your support and hope to see you again soon!
The Shoe Shack
Reply from The Shoe Shack
Good morning,
Thank you so much for your wonderful feedback. We’re delighted to hear the diabetic slippers met your expectations and that you’re happy with the quality and speedy delivery.
All the best,
The Shoe Shack
Good seller pleased with response
Happy to purchase from you and Happy with the return policy
4 May 2025
Reply from The Shoe Shack
Hi Mr Spooner. I'm glad you had a pleasant experience purchasing from us. Thank you for the positive review. All the best. The Shoe Shack
Reply from The Shoe Shack
Hi Alan. Thanks for the positive review. We appreciate it very much. Kind regards. The Shoe Shack
Reply from The Shoe Shack
Good afternoon Judy. Thank you for the positive review. We appreciate it. All the best. The Shoe Shack
Really nice quality shoes
Really nice quality shoes, well priced and prompt delivery. I’ll be back! 👍🤓
18 April 2025
Reply from The Shoe Shack
Hi George,
Thank you for the wonderful review.
We appreciate it very much.
Kind regards,
The Shoe Shack
Reply from The Shoe Shack
Good morning Mr Vickers. We appreciate the positive review. Kindest regards. The Shoe Shack
Reply from The Shoe Shack
Hi Linda,
Thank you for the positive review.
It is much appreciated.
Kind regards,
The Shoe Shack
have used before fast delivery by royal…
have used before fast delivery by royal mail, when you order there is a return slip very handy if there any problems they are very helpful, one last thing i take size 9 but these are made in china so have to order size 11 which fit very good
9 April 2025
Reply from The Shoe Shack
Good morning Mr Fullard,
Not all the product we sell are made in China. The sizing depends on the manufacturer/brand.
We are unfortunately unable to guarantee a fit. This is why we offer a free 30 day returns policy. If you need to return your purchase for any reason at all, you can return free of charge using our prepaid return label enclosed inside your parcel.
Thank you for the great review.
All the best,
The Shoe Shack
This company were great helping me out…
This company were great helping me out with a problem that wasn’t even their fault. Nice to see a company that still has customer care at heart!
1 April 2025
Unprompted review
Reply from The Shoe Shack
Thank you for the great review Ann. It is much appreciated. All the best. The Shoe Shack
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