The Sheriffs Office Reviews 684

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

What a waste of money… DO NOT USE absolutely terrible service, they have been paid for nothing. Done nothing for almost 3 months until chased. Finally spoke to their agent in the area who had be... See more

Company replied

Rated 5 out of 5 stars

Recorded my details, asked for relevant information and took action. Kept me updated every step of the way. I received monthly cheques until all the money owed was repaid. I did not have any communica... See more

Company replied

Rated 5 out of 5 stars

The govt. dept. dealing with 'Civil Claims' is neither easy to understand nor does it guarantee success. In fact they tell you that even if you initiate an enforcement order the defendant may still n... See more

Company replied

Rated 1 out of 5 stars

Don’t bother using this company. They just go through the motions giving unhelpful non progress reports and don’t actually do anything and let the debtor run rings around them. The agent had no idea h... See more

Company replied

Company details

  1. Debt Collection Agency

Written by the company

Welcome to The Sheriffs Office, the experts in debt recovery and enforcement services across all of England and Wales. We work hard to get back what you are owed and our recovery rates are consistently in excess of the industry average. We manage the transfer of your judgment or order to the High Court for enforcement free of charge. There is a £66 court fee which, along with the enforcement fees, is recoverable from the debtor.


Contact info

3.4

Average

TrustScore 3.5 out of 5

684 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

DONT USE THESE HIGH COURT ENFORCEMENT…

DONT USE THESE HIGH COURT ENFORCEMENT OFFICERS I was successful in a employment tribunal, the sheriff's office failed to collect £28.05 of a much larger award by means of a High Court Writ.
Obviously they took all their fees.

Have failed to answer an official complaint

2 May 2024
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Reply from The Sheriffs Office

Thank you for your feedback. The enforcement fees are paid by the defendant, not by you. As you will have received confirmation from us, the £28 has now been recovered from the defendant and will be with you shortly, completing the recovery in full of what was, as you say, a much larger award.

Rated 2 out of 5 stars

Poor replies to concerns

Poor replies to concerns. Lack of understanding of the heartache and anguish of the debtor failing to pay. Poor explanations. Lack of POC . All very anonymous.

13 March 2024
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Reply from The Sheriffs Office

Thank you for your feedback, which is valuable, and note that we did recover full payment of your debt.

Rated 5 out of 5 stars

Superb!

I cannot recommend The Sheriffs Office enough. After obtaining a judgement, the defendant didn't engage so I took the decision to appoint a HCEO. After doing a little research (including reading Trustpilot reviews) I chose The Sheriffs Office and couldn't be happier with the outcome after the debt was repaid in full. Start to finish it took less than two months and The Sheriffs Office kept on top of their actions and provided timely updates throughout. Thank you so much.

13 March 2024
Unprompted review
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Reply from The Sheriffs Office

Thank you for your kind feedback and choosing us, we are glad we were able to help you obtain the monies owed.

Rated 5 out of 5 stars

Kept me well informed from start of…

Kept me well informed from start of case to the end with updates and emails and a great end result thank you

3 April 2024
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Reply from The Sheriffs Office

Thank you for your feedback; we are glad you are pleased with our service.

Rated 5 out of 5 stars

The Sherriffs achieved The Unachievable.

The Sherriffs achieved The Unachievable.
My experience has been excellent throughout with this company. Previously despite several solicitors letters at more than £200 a time retrieval of money oweing was still not forthcoming until I instructed The Sherriffs. I can never thank them enough.

3 April 2024
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Reply from The Sheriffs Office

This review made our day!

Rated 5 out of 5 stars

A Professional Company

A very professional company to deal with and the whole process was easy to undertake. We achieved the result we were after.

13 February 2024
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Reply from The Sheriffs Office

Thank you for the feedback and for choosing us - delighted we could help!

Rated 5 out of 5 stars

Great service

Great service, very efficient and great communication.
Highly recommend.

5 February 2024
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Reply from The Sheriffs Office

Thank you - delighted we could help.

Rated 5 out of 5 stars

The sheriffs were the only ones that…

The sheriffs were the only ones that helped me, when I would message or call the court I would be going round in circles spending a full day on the phone.
I am forever thankful for the sheriff for answering all my questions, and also for the weekly updates they send out via email

5 January 2024
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Reply from The Sheriffs Office

Thank you for your feedback; we are glad you are pleased with our service.

Rated 5 out of 5 stars

Cant recommend this company enough

Cant recommend this company enough. My husband and I used them to enforce a judgement against a trader who started some landscaping, took a partial payment and left the landscaping unsafe and in a mess and us out of pocket. Despite meetings and promises to fix or repay the money the trader always failed to do what he said. He eventually stopped answering so we took him to court last year and won out claim, but still payment never came. The Sheriff's Office were instructed to collect the debt. setting up was so easy and they handled everything, we didn't need to think about it once handed over to them. Debt repaid quicker than ever expected (and to be honest we thought the trader would find a way not to pay as he was known to fold his companies up when being chased for money), they kept us fully informed even right down to where the debtor had moved to, all contacts with trader were fully detailed so we knew what was going on. My advice is if you are thinking of using this company, do it. We cant believe how easy and simple the process was and we've got our money back. Absolutely brilliant service, thank you so much.

26 January 2024
Unprompted review
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Reply from The Sheriffs Office

Thank you so much for taking the time to leave us this amazing review. We're very pleased we could help recover the money owed to you.

Rated 5 out of 5 stars

Got the job done and recovered my Debt

The process of engaging the company was easy and straightforward
I felt communication was good and I had fairly regular email contact with updates
I’ve felt their terms and conditions were fairly straightforward and transparent
Bottom line is they got the job done and recovered all my losses… I’m not sure how they achieve that or what levers they managed to pull, but the person I was in dispute with was very difficult to get my money back from… He did not pay me, even though I had county court judgement against him… He lied every step of the way
Overall, I think this company offer a very professional service…
I would use them again if I found myself in a similar position unreservedly

30 January 2024
Unprompted review
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Reply from The Sheriffs Office

We are so grateful for your kind words. Thanks for sharing your review with us and we're very pleased we could help recover the money owed to you.

Rated 5 out of 5 stars

Collected debt quickly

Collected debt quickly, always kept informed at each stage.

18 January 2024
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Reply from The Sheriffs Office

Thank you for your feedback; we are pleased we were able to help.

Rated 2 out of 5 stars

The timescale and lack of communication…

The timescale and lack of communication was terrible. Would not use this company again.

24 December 2023
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Reply from The Sheriffs Office

Thank you for your feedback. We are always look to improve our service. We are pleased that we were able to recover your debt in full for you.

Rated 1 out of 5 stars

Don’t do what they claim they can

I opted to use this company as I believed they would be able to recover monies owed to me.
After, what seems like, throwing more good money after bad the Sheriffs Office has now closed my case as the two debtors have ignored all attempts to contact them.
The debtors have the means to pay and I have given details of assets they own that could be seized as payment.
Extremely disappointed and no money recovered to pay the debts I owe.
Would not recommend

9 January 2024
Unprompted review
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Reply from The Sheriffs Office

We have looked into your case. Despite several attendances, there were no goods locatable in or around the enforcement address that could be taken into control, therefore enforcement was unsuccessful.

Rated 1 out of 5 stars

CCJ and little hope of debt recovery

Have an ongoing case for £2k* + rent owed by ex tenant. It was several weeks before first visit was made and made during time when I had informed Sheriffs office debtor would not be home but at his place of work. Another officer then assigned to case but a few months on and subsequent visits unsuccessful and now gone to communication by telephone and letter only. It is 5 years since County Court Judgement and not optimistic debt payment will be forthcoming and Sheriffs was my last resort.

26 December 2023
Unprompted review
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Reply from The Sheriffs Office

Thank you for your feedback. We have checked your case notes and, while we cannot comment on specifics in a public forum, I can confirm that we have made several attendances on different days and at different times but where there is no engagement from the debtor and no access to goods, enforcement becomes very challenging.

Rated 5 out of 5 stars

The Sheriff’s were just brilliant…

The Sheriff’s were just brilliant from the lovely Megan at first enquiry answering all my questions, to the brilliant service I received from the local enforcement officers they commissioned. I had regular email updates and my request not to accept any sort of payment plan was really heard and implemented - I received all my money and interest and didn’t pay a penny for their services as it was all added to the bill. I can’t thank them enough

3 October 2023
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Reply from The Sheriffs Office

Thank you so much for taking the time to leave us this amazing review. I’m so glad you were pleased with Megan's customer service skills. We’ll pass along your kind words.

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