Selina Latour let her artistry run free with some spectacular, unique, refined and practical fixes to a favourite Icelandic jumper to allow it another 30years of abuse. A really pleased customer at th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
- Clothing Alteration Service
- Dressmaker
- Leather Cleaning Service
- Leather Repair Service
- Shoe Repair Shop
- Tailor
Written by the company
Specialist alteration and repair services for luxury clothing, bags and footwear. The Seam allows you find and connect with local, specialist Makers in your community who can help you to make alterations and repairs to your favourite items. Our business was founded in 2020 and currently offer services across the UK, working in partnership with some of the largest retailers and brands including Net-a-Porter, COS, Matches Fashion and more. Our most popular services include: Handbag Restoration; Handbag Repairs; Handbag Cleaning; Footwear Repair and Restoration; Wool Repairs; Clothing Repairs and more.
Contact info
22 Great James St, WC1N 3ES, London, United Kingdom
- support@theseam.uk
- theseam.uk
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fashion Emergency - Rescued by Experts!
A vintage Vivienne Westwood jumper that I'd had for twenty odd years got caught in a zipper, leaving a nasty tear. I found The Seam online, and was able to post the details of the repair quickly and easily. I was put in touch with Lyudmilla, one of their experts, who gave me a very reasonable estimate upfront. Sent off the garment registered delivery, and received it back a few weeks later, looking as good as new. Lyudmilla kept me posted on every stage of the process, great communication throughout, and I'm absolutely delighted with her work. Would recommend The Seam to anyone for professional work, ease of use and great customer service.
Coat repair
Thank you Diana for fixing my coat you’ve done a brilliant job on it
Thank you
Diana W has done an amazing job…
Diana W has done an amazing job inserting a zip into a fleece hoodie to create a jacket. The care and attention to making the garment look good has been superb. Diana always responds to messages and has been extremely helpful.
Great comms
Great comms - The repair carried out by Skye P was excellent - I genuinely couldn’t be more pleased -
Nicola P was fantastic and fixed my favourite jumper!
Nicola P was fantastic and fixed my jumper brilliantly! It's taken ages for me to get round to writing this review but I was very nervous about sending it off because of it being my favourite jumper. Nicole did an amazing job and fixed my jumper perfectly!
Wonderful service..
I used this service by The Seam to repair a hole in my husband’s lined sweater. I had thought that it was possibly beyond repair due to the size of the hole. Having contacted The Seam, and after providing an image and détails of the damage I was put in touch was one of their wonderful and skilled clothing repairers.
I simply packaged it up and sent it off. Once it had arrived at its destination I was updated by Theo that it had been received. After they had performed, what can only be described as a remarkable repair, I was once again contacted to let me know the sweater had been dispatched.
My husband (and I) are utterly delighted with the result as it would have cost more than £200 to replace this garment. The hole which was in the middle front of the sweater is almost invisible thanks to Theo’s amazing skill. We would highly recommend this service which was also not overly expensive 🙏
Theo Thomson the magic-worker!!
Theo Thomson exceeded all my expectations in invisible mending two moth-eaten cashmere jumpers. I can’t even see where the holes were! I’m so grateful to Theo for bringing these jumpers back to life - thank you Theo for being a wonderful magician!!
Wonderful repair by Eloise Atwell on a…
Wonderful repair by Eloise Atwell on a much loved silk dress which had frayed underarm. Reasonably priced too. I’ve used the Seam about four times now and would recommend.
Lyudmilla Alves worked her magic on…
Lyudmilla Alves worked her magic on repairing three knitwear items. She was great at communicating and setting expectations. Everything turned out exactly as she described, the invisible repairs are amazing and the items fully restored. Highly recommend.
Absolutely amazing restoration done by…
Absolutely amazing restoration done by “Katarina Mootich” … my LV trainers were repaired earlier than expected. I was really impressed by the results.
What a great service
What a great service, sent my boots off to be repaired on the Saturday and they were fixed and sent back to me by the Thursday. Cannot recommend the seam and cobbler, Scott enough!
From start to finish I was truly…
From start to finish I was truly impressed with the effeciant communication, booking process from customer service through to your chosen craftman. A major plus point, is that you are given a direct line of communication with your chosen craftman, which I found very useful.
I used the services of Elodie, who did an amazing restoration in replacing & and colour matching a classic burberry bag strap and piping which were worn & damaged.
Elodie did a fantastic job with the color match piping and new handle
straps. My burberry bag is good as new! One happy customer!
I highly recommend the services of Elodie Gilkson and the Seam.
Cashmere repairs - Lyudmilla
Lyudmilla made some repairs to two cashmere sweaters for me. The damage was quite significant (or so I thought) but she has made them look like the damage was never there. Amazing workmanship. She has saved me quite a bit of money and brought them back to life. I am truly gobsmacked. I will definitely be using this service again and wouldn’t hesitate to recommend the seam to other potential customers. Fantastic service, I’m very pleased.
Paola Zappulla
Dear Paola
Re:
Voyage • Leather trousers
Repair ∙ 137113
Paola Zappulla
Paola repaired and restored the damage to the lower end of these beloved Voyage Leather trousers which , for me, are irreplaceable….
I have owned these, one-off, Voyage leather trousers for more than 20 years…
Using her skill, patience and understanding she returned this treasured item back to there original glory🤩
I am forever grateful to her genius and sensitivity!!
Thankyou Paola
Jeremiah❤️
Wonderful repair of an old friend !
I sent a very old and much loved cardigan off for repairs of multiple holes - both big and small as well as disintegrated cuffs and missing button . Yakshi was fantastic right from the very beginning to the final return of my. Cardy in an almost better than new condition . Communication was amazing and the work done really skillful . I am going to love my cardy for years to come and I feel pleased to have done my bit for the planet as well . Thank you so much to the seam - I recommend to everyone !!
Fantastic quality of wool jumper mending
The Seam connected me with Fraser Bruce Miller who mended my two woolen jumpers to a very high quality. I was impressed by how perfectly he had matched the colour and type of wool, to the extent that I couldn’t see any evidence of the previous holes. Money very well spent!
Salt damage to leather shoe.
My almost new leather shoes had salt damage which had left one of them with awful red patches. The result of Tessa’s repair has left them looking absolutely superb and better than new. Tessa was a pleasure to deal with and I couldn’t recommend The Seam highly enough. Thank you.
Great service
Quick return of my bag- what a great job done- zip repaired on my handbag. Very pleased - thank you so much
Lyudmilla did a superb job in repairing…
Lyudmilla did a superb job in repairing my OSKA black knitted top. It had previously been unwearable due to prominent moth damage on the front of the garment. Now I shall be able to wear it once again.
I have sent in my merino sweater to…
I have sent in my merino sweater to repair a small hole.
Although it took a very long time, I have to say that Lyudmila did an incredible job and is the first example of true invisible mending that I've encountered.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








