thescentclub.com Reviews 679

Still waiting for them to return my money. Charles that were not allowed by me,

Elsa ( the escalation team ) helped me in a very short notice . I highly recommend them for your purchases .😃

Do not know why

Thank you Kevin from Escalation Team, you helped me to solve the problem.
🌟🌟🌟

Saw an advertisement on Facebook stating it was from Boots for a free gift. Did state a small fee was required. Clicked on and it required bank details where it then took £20+ (cant remember the exact amount as it was several month's ago now) and informed me I'd signed up to a subscription for reduced priced beauty products. Contacted the company via email and they let me cancel subscription but refused to refund initail payment. Until now apparently. I've recieved several emails stating they'll refund me if I leave an honest review to let customers know what a good company they are with good customer service !!!!

My experience will be satisfactory if I receive a refund. In this case, I will consider that my concern was taken seriously and handled appropriately.

Could you please confirm that my subscription has been stopped and will not renew again? Also, could you let me know how many working days it will take for the refund to be processed.
Thanks
Hiba

I HAD AN ISSUE ABOUT MONEY DEDUCTED FROM MY ACCOUNT NOT KNOWING WHY.JEREMY ASSISTED IN THE MATTER. THANK YOU FOR YOUR ASSISTANCE JEREMY

Great customer care

Escalation team of The Scent Club is responsive. Thanks Imani

Still now I don’t understand how i joined your club.
You promised to send me back the money charged, when received I will be satisfied of your scalation dept. and specially of the Emily explanation.

Dear Eric and the Escalation Team,

I would like to express my gratitude for your prompt and effective resolution of my case. Your assistance has been greatly appreciated, and I am completely satisfied with the outcome.

Thank you for your excellent support!

Best regards,
Rehman

Emily is a great and understanding person. She is doing a fantastic job.
Always friendly sand helpful.

very useful assistance

One name, 'Imani' from the escalation team. The Scent Club needs a hundred more team player like Imani.

My heart was put to rest as they complete the last stage of my situation that I am still awaiting.

I must say, The Scent Club is one in a million when it comes to real live, 24 hrs, courteous response. For that I give 100 stars.

I can say more but right now I am waiting for the conclusion to give my final report.
A HINDS-DOUGLAS

The treatment was very good and the customer service is very good and they communicate with you at any time to help you seriously grateful to deal with them

Escalated compensation - issue being handled.

BEEN REFUNDED ON 26 SEPT🙂

They helped me very well even though I don't even know about this company.thank you for all the help...

Shanita Erasmus

good customer service and great prices on fragrances.

Great amazing