My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a phot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently bought some Joseph trousers from this store. The trousers were in perfect condition and a good fit. The delivery time was longer than I expected approx 4 weeks, but well worth the wait!
I ordered a pair of Maison Margiela Sneakers from Sale Lab but just to be sure they were authentic I sold them to myself on eBay to have them authenticated in the 30 day return window that they give.... See more
I have purchased several items from thesaleslab - why? The quality of their items is amazing!! Where else can you buy designer brands - Jil Sander, Dolce & Gabanna, Valentino to name a few at 90% disc... See more
Company details
Written by the company
About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
Contact info
United Kingdom
- thesalelab.com
4.2
Great
543 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wow price point
Wow. Excellent price point. So much so that, ordered another. Thought maybe fake due to price . But Noooooo authentic and 3rd of the price.
31 January 2025
Reply from Sale Lab
Thanks so much for your lovely review! :)
Great customer services
Great customer services, very helpful in resolving my issue! Thanks, Gabe
28 January 2025
Unprompted review
Reply from Sale Lab
Thank you for choosing to shop with us! We’re delighted that we could assist in resolving your issue.
Hackett Blazer
Lovely Hackett blazer for less than £100 (RRP. £675). What's not to like!
20 January 2025
Unprompted review
Reply from Sale Lab
Thank you We're thrilled you love your Hackett blazer and found it such a great deal. It's wonderful to know you're happy with the value we offer. Looking forward to serving you again!
Everything was good apart from I am 4 t…
Everything was good apart from I am 4 t shirt seems abit small for 4 year old.
14 January 2025
Unprompted review
Reply from Sale Lab
Thank you, Nasim, for your feedback. We're glad you were happy overall, though we're sorry the t-shirt sizing wasn't as expected. Your satisfaction means a lot to us!
Fantastic prices on top quality brands
Fantastic prices on top quality brands
Some fantastic designers with incredible offers
Thanks Sale Lab
19 January 2025
Unprompted review
Reply from Sale Lab
Thank you so much for your kind words! We're delighted you enjoyed the fantastic brands and offers at Sale Lab. Your support motivates us to continue providing great deals.
My son takes XS sized trousers which…
My son takes XS sized trousers which are very hard to get. We were over the moon with Hackett moleskin trousers that fitted perfectly without a belt and were a tenth of the shop price. Thankyou
19 January 2024
Unprompted review
Reply from Sale Lab
Thank you, Mr. Armes! We're thrilled we could help you find the perfect fit for your son. It's always our goal to make quality and value accessible. We appreciate your kind words and look forward to your next visit!
Very good price
Very good price, excellent product and very fast delivery. Extremely happy with service. Big brands with very affordable price. Thank you
2 December 2024
Unprompted review
Reply from Sale Lab
Thank you for the glowing feedback, Rob! We're so happy you’re pleased with the product quality, pricing, and delivery. Your satisfaction is our priority, and we’re glad we could make you happy.
Good communication throughout
Good communication throughout. My first purchase had to be returned. No hassle. Refunded within appropriate time frame.
31 December 2024
Reply from Sale Lab
Thank you for sharing your experience! We’re pleased to hear you found our communication clear and the return process hassle-free. Your peace of mind is important to us, and we appreciate your support.
Reply from Sale Lab
Hi there, please can you contact us at customerservices@salelab.co.uk and we can resolve this for you! Thanks
Ordered item then 2 weeks later told…
Ordered item then 2 weeks later told item is out of stock. I think it was a scam to get my details (and money). Never ordering from this website again. Be warned.
30 November 2024
Reply from Sale Lab
Thank you for taking the time to share your experience. We deeply regret the inconvenience caused by your order being cancelled and understand your frustration.
We have looked into this matter and can confirm it was an oversight on our part, which we take full responsibility for. We want to assure you that this was not intentional and your personal details remain secure with us.
We did reach out to you directly with a goodwill gesture and an apology on the 13th December 2024. We hope you’ll give us another chance to provide the experience you deserve.
If there’s anything more we can do to resolve this, please don’t hesitate to contact us at customerservices@salelab.co.uk. Your feedback is invaluable as we work to improve.
What a fantastic idea of shopping 🛒 around..
Truly saying.
Same as their name, it feels like they’ve redefined the art of offering top-quality products at incredibly affordable prices. It’s as if they’re running a lab dedicated to crafting the best shopping experience for their customers. What an amazing concept! I absolutely love what they are doing
27 November 2024
Unprompted review
Reply from Sale Lab
Thank you so much, Anoop! We're thrilled that you love our concept and our dedication to offering top-quality products at affordable prices. Your support means a lot to us!
Absolutely perfect friendly staff lady…
Absolutely perfect friendly staff lady on shop floor so helpful and bubbly above and beyond to find what u need hanley sale lab
10 November 2024
Unprompted review
Reply from Sale Lab
Hi Michele! We're delighted to hear about your positive experience with our friendly staff at the shop. It's wonderful to know they went above and beyond to assist you. We look forward to welcoming you back soon!
So glad I came across The Sale Labs…
So glad I came across The Sale Labs website! I couldn’t believe the prices! Amazing! All delivered within days too! I will definitely be a regular now! I have already checked what’s new in today! Thank you!
11 November 2024
Unprompted review
Reply from Sale Lab
Thank you, Kirsty! We're glad you found amazing deals on our website and had a great shopping experience with fast delivery. We appreciate your feedback and loyalty!
Very happy
My second order with the salelab and can’t fault them. Although part of my order was missing I emailed them and they sorted it by refunding me and paying back the postage. Very good customer service and goods
28 October 2024
Unprompted review
Reply from Sale Lab
Hi Caroline! We're sorry about the missing part of your order, but we're glad our customer service team could quickly resolve it for you. Thank you for your understanding and for being a valued customer!
Look order you can’t go wrong!,
I have been a customer of sale lab for quite a while and have always been very pleased with their service and goods on a couple of occasions when I have returned an item no trouble exchange or refund immediately..
13 November 2024
Unprompted review
Reply from Sale Lab
Thank you, Mr Bailes! We're pleased that you've consistently enjoyed our service and products. We appreciate your loyalty and look forward to serving you again soon!
Seriously impressed
Seriously impressed. Great quality great service fast delivery.
1 November 2024
Unprompted review
Reply from Sale Lab
Hi Barry! We're thrilled to hear that you were impressed with our service, quality, and delivery speed. Thank you for choosing us!
Reply from Sale Lab
Thank you, Sarah! We're delighted that you had a perfect experience with both our items and service. We appreciate your kind words and your business!
Great site
I have ordered a few times now and I am really pleased with the products I purchase and always a great price it is a great site for bargains for many different things I always recieve my orders pretty quick as well so I will definitely be shopping on the site again,they get new items in all the time so you have to be quick because they sell out quickly and it's getting your size and for a really good price especially for some of the designer things
2 November 2024
Unprompted review
Reply from Sale Lab
Thank you for your kind words, Lynn! We're so glad you're enjoying the bargains and quick deliveries. We always aim to bring in new items regularly, so keep an eye out for more great deals. Happy shopping!
Really fast delivery
Really fast delivery
I think that’s what everyone wants
Can’t fault Sales/Lab
*****
13 November 2024
Unprompted review
Reply from Sale Lab
Hi Kenneth! Thank you for highlighting our fast delivery. We know how important it is, and we’re glad we could meet your expectations.
The staff at the Corby are so wonderful
The staff at the Corby branch are so lovely in particular Erin her customer service is second to none but to be honest all the girls are
3 October 2024
Unprompted review
Reply from Sale Lab
Thank you, Lynn! Erin and the team will be so pleased to hear your lovely feedback. We’re thrilled you had such a positive experience at the Corby branch.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.