The Saber Factory Reviews 336

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the product's quality, noting its amazing build, attention to detail, and realistic feel. People appreciate the exceptional customer service, highlighting helpful and responsive interactions, and the overall user experience is described as excellent and easy. The packaging is also frequently praised for ensuring safe transport and protection of the items, and many found the products to be exactly as advertised. However, some customers experienced issues with delivery, citing long shipping times and a lack of communication regarding their orders. A few other people also felt that the product configuration was difficult, especially with a single button controlling multiple functions, and some reported receiving products with loose parts or intermittent battery problems.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality construction,... See more

Quality

Customers had positive experiences with quality, highlighting the high-quality construction, premium... See more

Delivery service

Users describe ambiguous interactions with the delivery service, with many experiencing long shipping times,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as exceptional,... See more

User experience

People report positive experiences with user experience, with many describing it as pleasant and magnificent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... See more

Rated 5 out of 5 stars

Saber Factory hilts have an amazing build quality, good weight and great features. They look just like the hilts seen in the movies, making these props a perfect addition to ones collection. Produc... See more

Rated 5 out of 5 stars

A great product - feels almost like what a "real" lightsaber would in mind. There is internal power coils, catridges.... feels heavy and quality Hint - The blade colour options are bit hard to o... See more

Rated 5 out of 5 stars

5+ star experience. The products were great. The shipment came in earlier than expected. I emailed Kevin to add articles to an existing order and he made that super smooth and included with the... See more


Company details

  1. Collectibles Store
  2. Hobby Store
  3. Sporting Goods Store

Written by the company

Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

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Rated 5 out of 5 stars

Amazing quality, not as clumsy or random as a blaster

Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant weapon for a more civilised age.

Very easy to disassemble with the clip and J-lock, I bought a proffie based version which you can access to charge in just a few seconds.

I chatted with Kevin regarding the saber (check out his excellent YouTube tutorials) a great person and obvious expert full of great tips.

This is the one I’ve always dreamed of having, after seeing the film as a 5 year old! It’s finally mine, and I didn’t expect it to be this good!!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

My experience was magnificent

My experience was magnificent
The saber are top quality and the range of saber types and characters are impressive only thing that could improve is price though majority is fairly priced even the neopixels are a decan price.

7 September 2025
Rated 3 out of 5 stars

I still haven't received my order and…

I still haven't received my order and it's been almost a month.

5 September 2025
The Saber Factory logo

Reply from The Saber Factory

Hi Valentin
Your order didn't have your full address and couldn't be shipped without a street name and number. I messaged you on the 9th, the 12th and the 19th and got your address on the 30th when factory closed for a 1 week national holiday. I'm sorry for the delay but there wasn't anything more I could do in this situation.
MTFBWY
Kevin

Rated 1 out of 5 stars

Lacks care on assembly in factory

Lacks care on assembly in factory

Overall the quality of the lightsaber appears to be quite high. However we are dissatisfied with 3 things.

1. The Bluetooth range is horrible, the phone has to be touching the saber for it to connect, and if you move it more then an inch or two away it disconnects.

2. The battery has had issues intermittently since first use. It dies randomly.

3. Any screw that came preassembled has come loose. The 4 little brass decoration screws are all loose and we’ve lost one because of that. The decorative thumb switch and strap holders have both fallen off because they were not tight.

29 August 2025
The Saber Factory logo

Reply from The Saber Factory

Hi Justin
You reached out to me via the support chat and I'm still waiting for your reply. Please look into your spams if my message from Mon. 29th went there (pretty frequent).
There are no worries to have, some issues we can certainly solve very quickly together, and if not we have a warranty process to see you get sorted.

1- Regarding the bluetooth range it's as indicated on each saber page, they all have a different bluetooth rating. A dueling saber is thin and has good connectivity, a replica saber is focused on providing screen accuracy, using more material and a design that hinders networks connectivity so we indicate that on each saber page and if you watch my First Steps youtube playlist you'll see it's actually recommended to set your saber via the app, then close the hilt and use it.
2- This is what you contacted me about, please message me back following the procedure I described.
3- Send me a picture of your saber showing where you have missing bits and we'll send replacements. Sometimes during transport there can be a lot of vibrations and they loosen screws. This also happens during dueling use, so over time I always recommend to tighten screws and parts every now and then. Using thread locking glue is not recommended because you need to be able to fully disassemble your saber, but to each their own ;)

MTFBWY
Kevin

Rated 5 out of 5 stars

I was looking for an accurate Count…

I was looking for an accurate Count Dooku lightsaber, and The Saber Factory came through with flying colors! (SO MANY COLORS!)

The saber hilt itself is as near an exact copy of what Christopher Lee held in his hands, you can't tell the difference.

The bonus was that this one has the Xeno3 Neopixel setup that makes this so much more than just a screen-correct hilt. I am still discovering the many combinations of colors/sounds/music I can configure. Amazing.

The how-to videos posted by Kevin are also great for anyone who wants to get the most out of their purchase. From start to finish, this has been a fantastic transaction.

You can't go wrong with The Saber Factory, in my opinion.

11 August 2025
Rated 1 out of 5 stars

I ordered and paid a light saber on…

I ordered and paid a light saber on 13th of August and now, on 11 September I have still not received it, but FedEx is asking me all kinds of informations and wants me to pay customs. When I purchased the item, it wasn’t known that it would be the case.

13 August 2025
The Saber Factory logo

Reply from The Saber Factory

Hello there 👋
I have messaged you multiple times using our internal email system as well as our support platform because I could see that the package was waiting at customs for duties payment since September 3. I was unsuccessful until my last attempt where you responded 3 days ago.

I clarified that our shipping terms are very transparent on the fact that taxes are not paid at checkout but upon delivery, and it very much depends on each country. This is to be expected when you order internationally (our site is in english and you order from hungary) but I understand that when browsing quickly you may miss the information and be disappointed when it arrives.

I also tried to message you again 3 days ago as well as yesterday because FedEx will return the package if you don't take delivery. And forced returns for international shipments are billed quite expensively by carriers and come against your order refund, so I hope you can take delivery as soon as possible.

I remain available on our support chat to help with the documents FedEx may need you to provide and get you sorted fast so you can enjoy your saber with no additional hassles. Just let me know what they want and I'll sort you out.

MTFBWY
Kevin

Rated 5 out of 5 stars

Very cool and great for the price!

The hilt design although simple is quite appealing, the chrome accenting acts as a good grip point while swinging as well! Has plenty of sound fonts and blade effects and the blade’s LED’s are very bright. Overall great product and the price is good compared to elsewhere.

9 July 2025
Rated 4 out of 5 stars

Okie dokie quite impressed with the fit…

Okie dokie quite impressed with the fit and finish only complaint was the lightsaber did not come with music fonts and the screw off pommel semmed a titch loose when trying to tighten case was a nice touch really like that fast delivery thank you. And I appreciated the good pricing compared to the other companies 👍

6 July 2025
Rated 2 out of 5 stars

The light saber cannot be turned on…

The light saber cannot be turned on even after charging. They should have checked whether the product works before shipping the product. I have spent lots of time following Kevin's instructions and send him videos twice. He is helpful and there are videos.

Issue is still not solved. Now I am asked to do additional checks. I hope this will be the last one to get to the root cause. I feel I have wasted lots of time debugging the product. I expect that the product works upon arrival.

5 July 2025
The Saber Factory logo

Reply from The Saber Factory

Hi Frederick
I'm still waiting for your feedback on our support thread. As explained we only need to check if the button works and from there provide the proper fix or replacement to you. We'll get this sorted, we're close, trust the process.
MTFBWY

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