Rustic Grove Reviews 

Created with AI, based on recent reviews

Evaluating 33 reviews, most reviewers were unhappy with their experience overall. Many people faced significant delays in receiving their orders, with delivery times frequently extending weeks or months beyond initial estimates. Consumers often reported a lack of proactive communication about these delays and struggled to get responses to their inquiries, leading to considerable frustration and uncertainty. Despite these challenges, customers consistently praised the high quality and solid construction of the products upon arrival, often finding them to be exactly as expected or even stunning. Conversely, a few other people also felt that some interactions were positive, receiving helpful communication, apologies, and detailed explanations regarding delays, sometimes including proactive updates and efforts to resolve issues.See more

Reviews shaping this summary

Took nearly four weeks to be delivered when it was supposed to be within seven days. I had to chase them for an update and they said it was a new line and they were having difficulties but were not... See more

Updated: 15/04/26 Ryan called and apologised for the lack of communication & advised timings on the desk & a refund of £50. Desk arrived 13/04 and I am VERY happy with the quality of the wo... See more

Company replied

The desk is of fantastic quality and I am very happy with it. No problem with it. 3 stars because I found the communication to be quite poor - I had to chase for updates on my order multiple ti... See more

Edit: After initially writing the review below, we received helpful and detailed communication, explaining the delay, offering clear next steps and delivery plans. The table has now arrived and we a... See more