The Rum Company Reviews 

178
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the wonderful and exceptionally vast selection of unique drinks available, noting that placing an order online is simple and deliveries arrive quickly. Consumers frequently mention the exceptional product quality and careful packaging that keeps items completely secure during transit to their destination. However, some people mentioned occasional problems with external delivery services, such as packages experiencing unexpected transit delays or arriving heavily damaged. A small group of reviewers also noted that certain items occasionally arrived dusty or required extra attention upon opening for a special occasion.

What people talk about most

Product

Customers expressed great satisfaction with the product, highlighting the fantastic selection of high-quality... See more

Delivery service

Consumers find delivery service to be positive, consistently praising the quick shipping times and secure... See more

Service

Customers consistently note positive experiences with service, highlighting excellent support, great... See more

Quality

Users describe strong satisfaction with quality, highlighting that the rum tastes absolutely fantastic and is... See more

Order

Reviewers highlight great satisfaction regarding the order process, mentioning that the website is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(178)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic selection and excellent…

Fantastic selection and excellent communication (resolving an initial courier delivery problem I had experienced) with the absolute minimum of fuss!
Would not hesitate to buy from again.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Great choice of fumes and great service

Wonderful range of rums to choose from, I especially liked the range of taster bottles. The website was easy to navigate and the delivery was swift. I can’t really fault the company. I received their Advent calendar as a Christmas present and that was brilliant.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Nice and easy

Easy ordering and product tracked to destination. Rum was bought as a gift and is being enjoyed 😜

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing advent

I received the advent calendar as a gift and it was amazing. It felt like a lot of thought and design had gone into how it would work, and the box etc makes you feel that what you are getting is special before you even get to the rums.

Tasting cards are so helpful and you can use them it understand which flavours you like when buying other bottles.

The rums are all fantastic and with the exception of one, (personal taste only) would buy them all.

Thoroughly recommend, have had others and none as good as this.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Awesome business who were so helpful with amending my address and sending a replacement order due to the original being lost in transit. Highly recommend!

31 December 2024
Unprompted review
Rated 3 out of 5 stars

The Beckford's Rum & Caramel tastes very good

The Beckford's Rum & Caramel tastes excellent, just as we got to know it in England.
However, it is a shame that we in Europe are unable to exchange our services due to national egoism and stupid shortsightedness! 2 bottles of rum cost GBP 55.98. For transport and customs we had to pay another GBP 44.99 and € 44.97, i.e. 150% of the value of the goods!

30 December 2024
Unprompted review
The Rum Company logo

Reply from The Rum Company

Hi Heinrich, thanks for your review. I understand your frustration (we find it all very frustrating too). Hopefully, this situation that is out of our control, will improve in the near future.
Tom

Rated 5 out of 5 stars

Yet another excellent rum

This will be my third purchase from this fantastic company and each time they've nailed it with delivery time, communication and the most excellent rum I've ever tasted!

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Great selection of rums

Great selection of rums. I ordered and the rum i wanted was out of stock, this was communicated quickly and alternatives suggested. The order arrived a couple of days later, was securely wrapped. Great service, lots of choice, lovely products.

1 December 2024
Unprompted review
Rated 4 out of 5 stars

spiced rum advent calendar

I bought the spiced rum advent calendar as a gift for my partner. He's really enjoying it so for, a great range and presented really nicely. Only problem we've had is one of the bottles didn't have a label. Luckily, it was only one so we managed to figure out which one it was! Other than that I'm really chuffed it and so is my partner, we've had a lovely time opening it every day.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Never disappointed

We buy quite often from here and never been disappointed We did have a problem this time but it was resolved really quickly so top marks for the quick response so problem resolved i will definitely buy again 😉

1 December 2024
Unprompted review
Rated 5 out of 5 stars

I was stuck for a present for my son-in-law

I was stuck for a present for my son-in-law. Found this site and thought what a good idea. I ordered these small bottles of rum to give him a choice of what he would like. The delivery was excellent. I was so surprised it came quickly. I am now hoping my son-in-law likes it.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended - will be returning!

Website was clear and informative, ordering was easy and my order was delivered quickly and well packaged. Service was excellent, looking forward to opening the rum at Christmas! Highly recommended - will be returning!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

RUMTASTIC!

Excellent service. Product arrived beautifully packaged. The product is better than I thought it would be. Beautiful, sturdy gift box and gift card hand written. Absolutely, awesome.
No idea of the taste of the rum as my purchase is a Christmas gift. But it’s looking good. Thank you.

20 November 2024
Unprompted review
Rated 1 out of 5 stars

Not received it yet !!!!

18 November 2024
Unprompted review
The Rum Company logo

Reply from The Rum Company

Hi Stephen,

Thanks for letting us know that Royal Mail has not delivered your rum. I have organised a replacement to be sent out to you today. If you have any further issues, please let us know.

Kind regards,

Tom

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