The Rum Company Reviews 

174
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of available products, highlighting the secure, professional packaging and remarkably swift delivery times provided by the team. Buyers often mention that the online ordering process is completely smooth and totally hassle-free, making it exceptionally easy to find special gifts for friends. Some reviewers were not happy with certain delivery experiences, noting that gifted bottles occasionally arrived covered in dust and lacking presentation. A few consumers also experienced unfortunate shipping delays, while others reported receiving heavily damaged packages due to postal service mishandling.

What people talk about most

Product

Consumers find product to be positive, highlighting the wide variety and high quality of the rums available.... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping times and... See more

Service

People report positive experiences with service, highlighting great and personal assistance consistently.... See more

Quality

Customers had positive experiences with quality, highlighting that the rums taste fantastic and offer a very... See more

Order

Customers consistently note positive experiences with order, highlighting that the website is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(174)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rum lovers need to do this!!!

Only been doing the subscription for two months but thoroughly loving the surprise package that drops through the letterbox so far. As an avid rum lover I was half expecting to receive items I already own, but not yet. Early days I know, but two entirely new bottles each time. Great items, great delivery, great subscription 5 ⭐️

12 March 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

This is exactly the kind of thing we love to hear. Two months in and already getting surprise bottles you have not come across before is a great sign. Really pleased you are enjoying the subscription and thanks for sharing your experience 🍹

Rated 5 out of 5 stars

Dragon's Breath

Really high quality spiced rum. The spiced rum equivalent of a fine single malt. Loved this (Dragon's Breath)

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great idea!

Product was delivered promptly, safely, and professionally packed. Unfortunately as it’s a gift, I can’t try it… however I thing it’s a great idea and brilliant way to try new and different brands of rum which you wouldn’t normally do.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Recommend to all

Excellent website, vast variety of products, easy to get around and order. Quick delivery and very well packaged. Will most definitely be ordering again.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

I would definitely recommend the company. Great communication throughout my whole buying experience. And the packaging was terrific.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic range of different rums

Fantastic range of different rums. Delivery was very quick and everything arrived in pristine condition. I got the rum collection for my partner and the quality of the rums is amazing. Will definitely be purchasing from the rum company again, especially the banana and caramel spiced rum!!

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Superb selection of rums

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

My bottle arrived damaged - through no fault of the Rum Company, it was Royal Mail’s mishandling. I contacted the Rum Company immediately and without question they replaced and I received the next day. Great service. Will definitely use them again.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company and amazing customer…

Brilliant company and amazing customer service. I had queries regarding an order and purchasing an additional rum advent calendar. Tom was fantastic and so prompt with responses. Will definitely order again from this company and products are great quality

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Was a mistake on the rum sent, but was sorted out with one email and a replacement quickly sent, well packed, will definitely use the rum company again, the rum’s great can’t wait to try some more a++++

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I was looking to purchase some spiced…

I was looking to purchase some spiced rum for Christmas presents and came across the Rum Company, I’m so glad I did. What an excellent selection of rums available to view and buy, delivered safely and promptly, would definitely recommend.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

10/10 customer service

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10.

I ordered a bottle of rum for a Christmas present, despatched and arrived super quickly, but unfortunately the royal mail absolutely ate it for breakfast and it arrived destroyed.

I emailed at gone 7pm on a Saturday evening and got a response within an hour with a range of options on how they could resolve this for me. Really couldn't have asked for more - thanks guys!

13 December 2025
Unprompted review

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